My GF and I were looking for a hotel with close proximity to Orange County coast cities such as Laguna Beach, Newport Beach and Dana Point. I saw the pictures and read reviews about this hotel online and my reaction was this would be a good option. I have always had good experiences with Marriott hotels in the past and this was no exception.
This place has great bang for the buck. Even though it is located right off the 5 freeway, there is no noise factor (I assume it is because of double paned glass). The lobby décor was colorful and unique: I really liked the private booths with individual flat screen TVs, and there were computers available to guests spread throughout the area. The staff was friendly, helpful and highly efficient. The room was immaculate and the bed was comfortable. The amenities (workout room, pool, Jacuzzi) were well maintained. We ended up ordering food in one night from the Bistro, located in the lobby. I thought the food was slightly over priced, but it was well prepared and tasty. All things considered, I think this is a well run facility that lives up to the Marriott name and reputation. That being said, I think it is better suited for business travelers; the hotel was obviously planned for that market. It also works well for families on a budget.
I do have a complaint that I hope the management will take notice of, and it really has nothing to do with the service or quality. We stayed on a weekend and particularly on Saturday it was difficult to take advantage of the amenities. I had to make a couple of trips to the workout room before I could find an open machine to use, due to crowding. This was even a bigger issue for the Pool/Jacuzzi area; hordes of kids took over those areas Saturday from about 3 in the afternoon until almost 10 at night. If this is a common occurrence on weekends, perhaps the staff could monitor those areas to make sure people are not abusing the time and allowing others access. Naturally, there was no way my GF and I could enjoy a romantic swim or Jacuzzi due to all the kid traffic.
Bottom Line: Despite the amenities issues, we generally had a pleasant stay and would consider staying again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for staying with us and for your comments regarding the hotel and our staff. My staff and I read your comments regarding the fitness center and the pool area and are looking into possible remedies. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.