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“Great hotel - Mediocre Food” 4 of 5 stars
Review of Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County

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Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County
3.0 of 5 Hotel   |   23175 Avenida de la Carlota, Laguna Hills, CA 92653   |  
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Ranked #3 of 4 hotels in Laguna Hills
San Diego, California
Top Contributor
77 reviews 77 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
23 helpful votes 23 helpful votes
“Great hotel - Mediocre Food”
4 of 5 stars Reviewed October 22, 2013 via mobile

This is a good hotel with very friendly service. I did notice walking through the halls that I could hear conversations in every room, but I was not affected by any noise, inside or out. The only disappointment was the bistro breakfast. It did not match up to my previous experiences. I would encourage you to drive down the road a bit to find food. There's a mall just a few minutes drive away with restaurants and Starbucks.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSchlesinger, General Manager at Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County, responded to this review, October 24, 2013
Thank you for your comments about our hotel. We appreciate your business and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Irvine, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 9, 2013

I chose this hotel because of its proximity to the Verizon Wireless Amphitheater in Irvine, CA. It's in a great location because it has access to the venue via local streets and the freeway, depending on the traffic situation. Called the front desk to ask for a cab, and within 15 minutes, it arrived. (Side note: the cab driver did not use his metered pay, and at the end of the ride charged a flat rate of $16 -- the drive was less than 5 minutes, and only about 2 miles away).
Check-in was an easy process, the room was clean, ice machine located right next to the elevator on the same floor. There is also a small fridge next to the sink, but it isn't turned on until you arrive. The hotel wasn't crowded and there was no worries about noise level. Also, the Courtyard Marriott now have a fully accommodating lobby with a Starbucks as well as snacks, if you need anything at short notice.
I would recommend this hotel for out of town guests looking for a place to pre-party and crash if visiting Verizon Amphitheater.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSchlesinger, General Manager at Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County, responded to this review, October 11, 2013
Thank you so much for your review of our hotel. Hope you had a great time at the show!
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Anchorage, AK
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 5, 2013

Although it's so close to I-5 that there is literally nothing but a fence between the street and the freeway, it isn't especially noisy, night or day. A bit pricey, and no breakfast is included, but not totally out of line with other hotels in the area.

Room Tip: The king suites are not much more expensive but usefully quite a bit bigger.
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSchlesinger, General Manager at Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County, responded to this review, September 9, 2013
Thank you for your review of the hotel and we look forward to seeing you again during a future stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 22, 2013

My GF and I were looking for a hotel with close proximity to Orange County coast cities such as Laguna Beach, Newport Beach and Dana Point. I saw the pictures and read reviews about this hotel online and my reaction was this would be a good option. I have always had good experiences with Marriott hotels in the past and this was no exception.

This place has great bang for the buck. Even though it is located right off the 5 freeway, there is no noise factor (I assume it is because of double paned glass). The lobby décor was colorful and unique: I really liked the private booths with individual flat screen TVs, and there were computers available to guests spread throughout the area. The staff was friendly, helpful and highly efficient. The room was immaculate and the bed was comfortable. The amenities (workout room, pool, Jacuzzi) were well maintained. We ended up ordering food in one night from the Bistro, located in the lobby. I thought the food was slightly over priced, but it was well prepared and tasty. All things considered, I think this is a well run facility that lives up to the Marriott name and reputation. That being said, I think it is better suited for business travelers; the hotel was obviously planned for that market. It also works well for families on a budget.

I do have a complaint that I hope the management will take notice of, and it really has nothing to do with the service or quality. We stayed on a weekend and particularly on Saturday it was difficult to take advantage of the amenities. I had to make a couple of trips to the workout room before I could find an open machine to use, due to crowding. This was even a bigger issue for the Pool/Jacuzzi area; hordes of kids took over those areas Saturday from about 3 in the afternoon until almost 10 at night. If this is a common occurrence on weekends, perhaps the staff could monitor those areas to make sure people are not abusing the time and allowing others access. Naturally, there was no way my GF and I could enjoy a romantic swim or Jacuzzi due to all the kid traffic.

Bottom Line: Despite the amenities issues, we generally had a pleasant stay and would consider staying again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSchlesinger, General Manager at Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County, responded to this review, September 9, 2013
Thank you for staying with us and for your comments regarding the hotel and our staff. My staff and I read your comments regarding the fitness center and the pool area and are looking into possible remedies. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redwood City, California
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 17, 2013

I was drawn to this hotel because of its proximity to Irvine Spectrum -- it is an exit away but is located in an industrial area, by the freeway. The environment is not at all like Irvine.

We checked in at past 3pm but was told that the room wasn't ready. I requested a room facing the back and was told that the room reserved for me was in the quiet area but I had to come back after an hour.

When we got back, the hotel manager was at the front desk and told me that the room that we were assigned couldn't be released and we were going into another floor. We had to wait for another 30 minutes to finally check in. Surprisingly bad front desk service, considering that they are a business hotel and the hotel manager was there !

The room we got was in the quiet area but the double beds seemed smaller in size compared to other hotels. Saving grace for this hotel is the good service at the restaurant.

Room Tip: Insist on a room that doesn't face the freeway.
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSchlesinger, General Manager at Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County, responded to this review, September 9, 2013
Thank you very much for your comments. I have reviewed this issue with my front desk staff in order to make sure this type of thing does not happen in the future. I do hope that you will consider staying with us in the future. Please contact me personally if there is anything else I can do for you.
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Las Vegas, Nevada
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 9, 2013

Location is great if traveling to/from Anaheim or San Diego for attractions. Beach is close by as well. Rooms are decent and staff was nice. Pool decking needs to be re-done but still nice. We would stay here again. Traveled with kids.

Room Tip: Ask for room facing away from the highway. Lots of traffic 24/7.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSchlesinger, General Manager at Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County, responded to this review, September 9, 2013
Thank you for staying with us. I am so glad that you found us centrally located to everything you wanted to do. We look forward to seeing during your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
83 reviews 83 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 2, 2013 via mobile

The location of this place was great for me since it was close to the freeway. The hotel overall (room and lobby, fitness center and hallways) were clean. Loved that they brewed Starbucks coffee so I didn't have to drive or walk to the nearest Starbucks. The free wi-fi is great and the staff were friendly.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSchlesinger, General Manager at Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County, responded to this review, July 9, 2013
Thank you very much for your kind words. We are happy that you enjoyed the hotel and our staff and we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County

Address: 23175 Avenida de la Carlota, Laguna Hills, CA 92653
Phone Number:
Location: United States > California > Orange County > Laguna Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Laguna Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County 3*
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Also Known As:
Courtyard By Marriott Laguna Hills Irvine Spectrum/Orange County Hotel
Courtyard Laguna Hills
Laguna Hills Courtyard
Laguna Hills Marriott

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