We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great little get away spot!” 4 of 5 stars
Review of Holiday Inn Laguna Beach

Save Saved
You added Holiday Inn Laguna Beach to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Laguna Beach
3.0 of 5 Hotel   |   696 South Coast Highway, Laguna Beach, CA 92651   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #9 of 22 hotels in Laguna Beach
San Francisco, California
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
“Great little get away spot!”
4 of 5 stars Reviewed September 5, 2013 via mobile

This is a perfect place to stay for a little getaway:) I was here on a girlfriends weekend and it was great! The rooms were comfy, the service was good ( they even got us extra keys when we were locked out at 1am) it's right across from the beach and walking distance to downtown. It's super affordable too. No it's not ocean front on the beach. No it's not the most romantic place in Laguna. But, if you don't plan on spending all day in your room gazing out at your ocean view... It really is perfect!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keeptrack, Guest Relations Manager at Holiday Inn Laguna Beach, responded to this review, September 15, 2013
Dear Guest,
Thank you for your feedback. My staff and I value all the feedback we receive and want to thank you for your kind words. We hare happy to hear that you had a great time while staying at our hotel and hope that you can come back and visit us again. May you have a wonderful day.
Kind Regards,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

322 people have reviewed this hotel

Traveler rating
    120
    140
    36
    16
    10
See reviews for
108
97
18
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Swedish first
  • Any
English first
SURPRISE
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

My wife and I have spent many vacations around the world at Holiday Inns but none like the Holiday Inn in Laguna Beach. Within easy walking distance of town, This Holiday Inn had real charm and reminds me of a bygone era. Highly recommend this Hotel.

Room Tip: Request a room on the "main" level. Easy access to parking lot, lobby and pool.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keeptrack, Guest Relations Manager at Holiday Inn Laguna Beach, responded to this review, September 15, 2013
Dear Guest,
My staff and I would like to thank you for your kind words. It's encouraging to hear that everyone's hard work is paying off and making our guests happy with the hotel. We do hope you can come back and visit us again soon.
Thank You have a wonderful day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed August 29, 2013

If you do not mind an older, clean, dark room while in Laguna Beach, then maybe this Holiday Inn will fit your needs. But just know exactly what you are getting. The room is dark due to the drapes needing to be closed if you want privacy. Each room has a pool view which other guests walk by daily.

There is a window ac unit which is loud and the room has a feeling of stuffiness and being dated.

The location of the hotel is good, but the rooms have neither an ocean view nor any feel of being in a beach area. As a matter of fact, there is no enticement for staying in your room beyond basic sleeping needs.

Again, it depends on your sense of value for the dollar. My friend and I would definitely spend a little more for an ocean view hotel in Laguna Beach with more of a vacation feel.

With the above in mind, decide if a room at this Laguna Beach Holiday Inn is worth the going rate.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Laguna Beach, responded to this review, September 12, 2013
Dear Cindy S,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffern, New York
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 28, 2013

We always stay at Holiday Inns when we travel as a family as the value, locations and accomodations are always good. But every once in awhile you get an added bonus. Not only was the location perfect, the hotel itself was beautiful. It had a lovely courtyard with beautiful flowers and a pool. It was really quite striking. In addition the on site restaurant was excellent and would recomend both!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keeptrack, Guest Relations Manager at Holiday Inn Laguna Beach, responded to this review, September 15, 2013
Dear Guest,
My staff and I are very happy to hear that you had a wonderful time here at our hotel. Your feedback just encourages my staff and I to continue providing great customer service to each of our guests. We hope that you are having a wonderful day and that you can come visit us again soon,
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Top Contributor
77 reviews 77 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 24, 2013

We thoroughly enjoyed our stay here. The hotel has a great location. The room was very clean and quiet. The front desk staff is outstanding. They were always friendly, accommodating, and asking if they could do anything for us. One evening I was having a problem accessing my email to print some ticket and the woman at the desk was extremely helpful. We will certainly stay here again when in Laguna Beach.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keeptrack, Guest Relations Manager at Holiday Inn Laguna Beach, responded to this review, September 15, 2013
Dear Guest,
Thank you for staying with us while visiting Laguna Beach. My staff and I always strive to provide the best service we can to our guests and are happy to hear that you had a great experience. We hope to see you again soon.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AKL
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 17, 2013

Boutique Holiday Inn hotel in Laguna Beach. Five minutes from the beach and right on the Main Street thru Laguna Beach. Ralph's is across the road for any supplies. Take a room on level 1, e.g. 53. Accommodating staff at the front desk. Good clean hotel and quiet location. Will stay again.

Room Tip: Take a room on level 1
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keeptrack, Guest Relations Manager at Holiday Inn Laguna Beach, responded to this review, September 15, 2013
Dear Guest,
My staff and I would like to thank you for your feedback. We are happy to hear that you enjoyed your stay with us. It is always encouraging to our staff to know that we delivered great services to our guests. We do hope you visit us again soon and have a wonderful day.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed August 16, 2013

Stay away from this hotel. We have happily booked many reservations through a leading online service I will call "ABC" I don't want to mention here (not their fault!) but this was first time we felt outright penalized for our reservation.

We were offered a tiny, dark room at end of nearly windowless tunnel despite fact other better rooms were obviously available. Room was so small it was impossible to even fold down roll away bed despite this being a reservation that accommodates five guests.

When we complained they said "You booked ABC.com" then suggested we place mattress on the stained carpeted floor not an option for our asthmatic son. Front desk staff was rude. This is an overpriced, seriously outdated property in a great location. Holiday Inn should drop this property from its portfolio as it hurts their brand and reputation. I certainly never expect a 5 star experience from a Holiday Inn, but my uncle a frequent business travel always picked Holiday Inns to "avoid the negative surprises." Well this time we certainly had one!

If you have any mobility issues or don't like hoisting bags up and down a lot of narrow, dark stairs this is something to also consider. Bad experience in what is otherwise a fantastic beach side town!

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Laguna Beach, responded to this review, September 1, 2013
Dear Suitcase_Sherpa,

Thank you very much for sharing your experience with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

I am very disappointed to hear about your experience. I want to assure you that our hotel is very proud of its level of service and quality of its product and as such, I apologize if we fell below your standards with regard to the room condition and if the level of service provided didn't meet your expectations.

It is only through valuable feedback we receive from our valued customers that we would be in a position to know where we go wrong and rectify the circumstances or incidents, in order to ensure that we do not repeat the same in the future. I assure you that we take every comment seriously and your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Laguna Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Laguna Beach

Address: 696 South Coast Highway, Laguna Beach, CA 92651
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Laguna Beach
#7 On the Beach Hotel in Laguna Beach
#9 Family Hotel in Laguna Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Laguna Beach 3*
Official Description (provided by the hotel):
The Holiday Inn Laguna Beach hotel is a beach resort located in the heart of Laguna Beach. It is nearby Laguna Hills, Newport Beach, Dana Point, Laguna Niguel, Huntington Beach, San Clemente, San Juan Capistrano and South Coast Plaza and minutes away from the pageant of the masters art festival. A French country decor hotel with rooms facing the heated pool which is surrounded by lush tropical landscaping. Across the street from the beach and within walking distance to all shops, restaurants and the famous art festivals. We have just completed renovation on all guest rooms, pool, lobby and the courtyard. The Mare Restaurant & Lounge is the hotel's restaurant. Sun drenched patios, shaded back patio in tropical settings, amazing food and nightly entertainment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Travelocity, Tingo, Agoda, BookingOdigeoWL, Hotels.com, BookIt.com, Venere, Priceline and Otel so you can book your Holiday Inn Laguna Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Laguna Beach Hotel Laguna Beach
Laguna Beach Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Laguna Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.