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“First Class Service!” 5 of 5 stars
Review of Surf & Sand Resort

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Surf & Sand Resort
4.0 of 5 Resort   |   1555 South Coast Highway, Laguna Beach, CA 92651   |  
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Rooms starting at $470
Ranked #5 of 21 Hotels in Laguna Beach
Certificate of Excellence 2014
Ladera Ranch, CA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“First Class Service!”
5 of 5 stars Reviewed June 27, 2005

We went to stay at the Surf and Sand to celebrate our 18th anniversary. I had booked a room though a 3rd party wholesaler (big mistake). I thought that we had confirmed reservations, however, when we got to the hotel we found out that there were no reservations in our name! To make things worse, the hotel was sold out for the room that we had requested. The hotel manager was extremely accomodating and spent 1 hour researching what had happened to our reservation. When the error was found (not the hotels fault at all) she did everything she could to make it up to us. She put us in the 2 bedroom penthouse suite for the night! Incredible views and room! We travel all over the world, but I have to say this was the best room we have ever stayed in! We were in heaven. The next day while we were enjoying the beach, my son was stung by a bee. Again the Surf and Sand staff was there to help us! An employee with a first aid kit and the head of security for the hotel came down to make sure that my son was taken care of. After he was treated, they brought him over some candy and an ice cream shake! He felt much better. Then when we got back to our room, they sent over warm chocolate chip cookies and a glass of milk just to make sure that he was feeling all right! I couldn't believe all the attention and care that we were receiving! We felt like celebrities. The hotel location, service and amenities cannot be beat! The hotel is quaint and intimate and I doubt we would ever be treated like this in a larger hotel. We would definitely stay at the hotel again!

  • Stayed June 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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989 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (331)
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English first
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 20, 2005

Stay in a Tower room and the ocean is right below you. This once beautiful resort is in need of renovation. It has gone from an A+ to a B. Note:there is no A/C.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary-from Winnipeg
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed June 17, 2005

We stayed here for 4 nights while visiting LA.

This hotel met and exceeded our expectations. We enjoyed it~

The hotel has beautiful views of the ocean. Our room was nice, a tad outdated, but nothing to write home about either.

The hotel staff was great. We never had one complaint about them. Check in/out was a breeze. We didnt' find any extra charges on our bill.

Splashes the onsite rest was good. We enjoyed it.

The beds were very comfortable.

The pool, was rather small, but a good enough size to "wash off" after a long day of playing in the ocean.

When I come back to L.B. in the future, although I liked this hotel, I would like to try something different!

  • Stayed June 2005
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed April 7, 2005

Dramatic, unusual, unfetted casual luxury.
My daughters loved the views...dolphins, gulls and fish aplenty!
Great pool. Superb staff. Top floors only for the brave.

Stayed March 2005
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Surf & Sand Resort

Address: 1555 South Coast Highway, Laguna Beach, CA 92651
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Laguna Beach
#3 Business Hotel in Laguna Beach
#3 On the Beach Hotel in Laguna Beach
#5 Family Hotel in Laguna Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Surf & Sand Resort 4*
Number of rooms: 165
Official Description (provided by the hotel):
Surf & Sand Resort, a member of Preferred Hotels and Resorts Worldwide and holder of AAA’s Four-Diamond Award, lies on California's Laguna Beach shoreline where the waves of the Pacific meet 500 feet of pristine sand.All 151 guest rooms and 16 suites at Surf & Sand command spectacular views of the Pacific Ocean. The resort also houses Splashes Restaurant, featuring a Mediterranean-inspired coastal menu by Executive Chef David Fune; the intimate Aquaterra Spa; 10,000-square-feet of meeting space and wedding venues with stunning ocean views. ... more   less 
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Also Known As:
The Surf And Sand Hotel Laguna Beach
Surf And Sand Hotel
Surf Sand Hotel
Surf And Sand Resort

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