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“You are directly on the beach” 4 of 5 stars
Review of Surf & Sand Resort

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Surf & Sand Resort
4.0 of 5 Resort   |   1555 South Coast Highway, Laguna Beach, CA 92651   |  
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Ranked #6 of 22 Hotels in Laguna Beach
Certificate of Excellence
Weston, Connecticut
Level Contributor
179 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“You are directly on the beach”
4 of 5 stars Reviewed July 30, 2014

Splurge for an oceanfront room in the tower for one of the best sweeping views of the CA coastline you will ever see. The rooms are nice and bright and well appointed. One drawback is the lack of air conditioning, though the ocean breeze is pretty good for the most part. I would still prefer AC for sleeping. The pool is quite nice though it can get crowded. Valet service was a bit slow and I could not check in until almost exactly 4:00pm, but I still did get to my room by 4:00pm so I guess I can't complain. The location is superb but some of the foot traffic in the hallways is heavy and the hotel has a "busy feel" to it, but then so does Laguna Beach in general. I can't rate this property as excellent and I think it is a stretch to do so.

Stayed July 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,093 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (363)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 29, 2014

Surf and Sand

"Tale of Two Cities"

A question I never thought I would ever ask at a hotel...especially one costing $800/night..."is there air conditioning?" Well, the answer at Surf & Sand is NO...."we are an open air property" was the response I got when I asked how to turn on the AC. By the way, don't look for ANY evidence of this in advance. It's a "secret" until you get there! There is no mention on the web site, not mentioned when reserving the room, not disclosed at check in...NO MENTION until you too finally ask someone how to turn on AC when you enter your stifling hot summer room. My second clue (first clue was overwhelming heat) should have been when I saw the ear plugs. Why would you need earplugs in $800/night hotel room? Well, its because you have to open all the doors to the crashing ocean all night so you don't die of heat stroke.

Personally, had I known, I would have gone elsewhere. Which is why I call this the "bait and switch". I laughed throughout the course of my stay listening and watching others as discovered this little "pearl"...some went berserk.

So, why "Tale of Two Cities"? Well, the views are phenomenal (if ocean front). Staff are exceptional and really try hard. They are very helpful, friendly and responsive. When I complained to the front desk manager about AC, he discounted our first night by 50%. Nice, but I was still miserable during the day and when getting ready to go out at night. At night it was comfortable with doors opened.

Food is really good..rooms are very nice (at least on 9th floor)..not Temperpedic quality on mattress, but ok. Views are awesome. Beach is right there...nice breeze at night to offset humid hot room during day. Very centrally located and convenient.

What upset me the most...was Surf and Sand not being transparent about AC. Not giving me the choice to decide.

Bottom line...I need AC and I do not like the fact it was never disclosed. Perhaps if we had read Trip Advisor reviews in advance we would have known!

That said, there is much that makes it very good there...just figure out if you can deal with AC and noise level before getting there. Hence the lower rating.

Advise to owners...try honesty. It goes a long way in most businesses.

Stayed July 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, General Manager at Surf & Sand Resort, responded to this review, July 31, 2014
Dear Michael,
Thank you for taking the time to review your stay with us, and I appreciate your comments about our exceptional staff, beachfront location and dining at Splashes Restaurant. I am disappointed to hear that the lack of AC negatively impacted your experience and would love another opportunity to have you back during cooler climate conditions.

Please feel free to call me directly at 949-376-2759 or jbear@jcresorts.com.

Sincerely,
Joanna Bear
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Santa Margarita, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

I will recommend it to anyone!! We stayed at this amazing Resort one night as a get away with the kids. From the front desk receptionists to the restaurant staff to the great ocean view rooms. Every one was very nice and courteous! We had an amazing time. Loved the fact that the hotel is right on the beach!!

Room Tip: Rooms close to parking and very easy beach access
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 28, 2014

When I go to the BEACH I don't want to be a golf cart away (Pelican, St. Regis), stuck up on a cliff (Montage) or across the street from Pacific Coast Highway. After trying The Surf & Sand years ago here's where we always go back to. It serves many purposes and I've seen what appear to be "distinguished" guests and celebrities - it's REALLY a good place - so close to the surf it's as if you're on a cruise ship! Pricey but really worth it.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar City, Utah
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 28, 2014

Always a great time at Surf and Sand, location is amazing and staff are great to us everytime. Ally at the Concierge desk really knows her stuff and makes it easy for you and your guests. She set up the paddle boarding for my husband and Niece, all was perfect they had a blast with the company they recommended. There were restaurant reservations off property and Pageant tickets as well. Can't wait until we get back there....

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

LOVED this hotel, the staff, the location, the amenities but the absence of air conditioning made it extremely uncomfortable for us. Sleeping required the ocean front doors be open at night for any ventilation. We seemed to have hit the spa on a bad day as the mens steam room was inoperable and locker room was FILTHY. Staff was amazing, the property is beautiful and food was wonderful. For this price I would expect air conditioning and , at minimum, notification from the spa that the one major amenity is not available.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 27, 2014

Treat yourself to this quietly elegant resort just a bit south (but walkable distance) from the Main Beach. It's an oasis of many delights and on many levels. You won't regret it and you will look ahead as to your next stay.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Surf & Sand Resort

Address: 1555 South Coast Highway, Laguna Beach, CA 92651
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Laguna Beach
#4 Business Hotel in Laguna Beach
#5 On the Beach Hotel in Laguna Beach
#7 Family Hotel in Laguna Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Surf & Sand Resort 4*
Number of rooms: 165
Official Description (provided by the hotel):
Surf & Sand Resort, a member of Preferred Hotels and Resorts Worldwide and holder of AAA’s Four-Diamond Award, lies on California's Laguna Beach shoreline where the waves of the Pacific meet 500 feet of pristine sand.All 151 guest rooms and 16 suites at Surf & Sand command spectacular views of the Pacific Ocean. The resort also houses Splashes Restaurant, featuring a Mediterranean-inspired coastal menu by Executive Chef David Fune; the intimate Aquaterra Spa; 10,000-square-feet of meeting space and wedding venues with stunning ocean views. ... more   less 
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Also Known As:
The Surf And Sand Hotel Laguna Beach
Surf And Sand Hotel
Surf Sand Hotel
Surf And Sand Resort

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