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“Always a Pleasure” 5 of 5 stars
Review of Surf & Sand Resort

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Surf & Sand Resort
4.0 of 5 Resort   |   1555 South Coast Highway, Laguna Beach, CA 92651   |  
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Ranked #4 of 22 hotels in Laguna Beach
Los Angeles
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Always a Pleasure”
5 of 5 stars Reviewed December 15, 2012

I continue to return to this property for many reasons. Location - It has an amazing location and we can hear the waves from our bedroom. I have never stayed in a room with a bad view. I enjoy the coffee shop downstairs and we bring our own wine to drink in our room while watching the waves and the sunset. The staff is amazing - Melissa at the front desk went out of her way and was wonderful. The food is gourmet and I am not a great fan of gourmet food so it is not really fair for me to comment on the menu. The hotel is on the beach and it is a truly amazing spot.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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770 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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English first
Trumbull, Connecticut
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed December 11, 2012

We stayed at the Vista Suite which was advertised in the Nov.2012 issue of Coastal Living. The living room and patio did NOT disappoint...but the gloominess of the bedroom (one window which looked out to a brick wall) and bathroom need to be upgraded...the staff was very efficient and the meals were quite good.

Room Tip: Get a bathroom that has some light in it and check out the room before you check in.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san fran
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 3, 2012

Surf n Sand is a beautiful hotel right on the beach in Laguna. It has great views in all the spaces...gym, restaurant, outdoor lounge, etc. The spa looks amazing, we did not get a service but loved the chill out room there. The pool is OK but you should really be running and swimming in the ocean anyhow. Great people and comfy beds too. I bit pricey but it is on the beach. :)

Room Tip: you have to get a beach view otherwise it is not worth it.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 25, 2012

Here is a copy of the response I sent Surf and Sand via their email survey:

"We had a very nice time in Laguna and although your hotel is beautiful, overall we did not have a pleasant stay due an unfortunate experience with both temperature and odor in our room.

When we arrived on Friday afternoon, our room was extremely hot. (I did not realize there was no AC), so we did our best to cool the room down by using the extra fan provided, and keeping the sliding glass door open. Although, for safely reasons keeping the sliding door open is not something that I am very comfortable with, especially over night. However, we really had no choice, because our room was so hot. Then at about 1:00 am we started to smell a horrible skunk stench, which we think was coming into our room via the sliding door.

So unfortunately, since the stench was pretty awful, we had to close the sliding door and deal with the heat. And after about an hour, when the smell did not dissipate, I went down stairs to the reservations desk to inform them and to ask if they were aware of it. Bottom line, I did not get much assistance that night.

However, when I mentioned our experience the next morning, Joanne the manager was lovely and apologetic. She even offered a credit of $100 off the room, and although it was a very nice gesture, in hindsight, more should have been done.

I stay in hotels frequently for both business and pleasure, and I have never had an experience like this. I fully realize that the hotel cannot control odors from outside, but the problem was further exasperated since we had no air conditioning.

In any case, we barely slept and at one point contemplated leaving the hotel at about 3 am….

And although the hotel is quite beautiful, and most of the staff was very gracious (Marv the bellman and Julie the manger were especially lovely) overall it was a very unpleasant stay due to both the hot temperature and terrible odor in our room

Unfortunately, I will not recommend Surf and Sand to any of my friends or family."

FYI: I did not receive a response from my survey (that I am aware of).

Room Tip: Ask for a room with A/C or stay during cooler months.
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surf_and_Sand_Resort, General Manager at Surf & Sand Resort, responded to this review, December 1, 2012
Dear Valued Guest,

On behalf of the Surf & Sand Resort, thank you for providing feedback on your September stay with us. I appreciate your concerns and take your comments very seriously.

I extend my sincere apologies for the inconvenience regarding the lack of air conditioning and
odor permeating your room and certainly understand your displeasure. We make every effort
at all times to make our guests comfortable during their stay; however, unfortunately,
we experienced an unusually warm summer in Laguna which made it difficult to achieve that goal.

I would certainly enjoy having you return to Surf & Sand when the weather is more suitable to ensure a pleasant stay. Please feel free to contact me personally, when you are able to revisit Surf & Sand, so that you are able to enjoy the beach environment for which we are known, and all your preferences are met. My direct line is 949-793-8054 or via e-mail jbear@jcresorts.com.

Sincerely,
Joanna Bear
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harleysville, Pennsylvania
Top Contributor
71 reviews 71 reviews
29 hotel reviews
Reviews in 53 cities Reviews in 53 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 25, 2012

My partner and I stayed at this facility on the recommendation of a friend, but I was not impressed. I have been to resorts in other locations and other countries, and this one had a few things missing, although it was a nice place. I expected perhaps landscaped gardens, a golf course, tennis courts, or something of that nature; there were none of these. There was a swimming pool, but it was rather small and rectangular. Basically, this hotel is sandwiched between the highway and the ocean with other properties on either side. At high tide there is about 20 feet of sand between the hotel wall and the water. The nicely decorated room had a great view of the ocean, with louvered doors for nice breezes, but the room had very dim light bulbs (a common problem these days), and the wi-fi stopped working from time to time. They do have two computers available in the gift shop, but they worked sporadically, too. It will cost you $30 plus a tip for the mandatory valet parking, but the attendants are very friendly and quick. Perhaps I am spoiled by other resorts I have stayed in, in Pennsylvania, Costa Rica, Vietnam, Cambodia, Canada, and Wales, or maybe Californians have different expectations to easterners.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 25, 2012

This boutique hotel has one of the best locations in Laguna Beach. If you can get a room in the Tower Building, ocean front, you'll be set with an ocean front view right on the water. Some hotels boast ocean fronts or ocean views when all you see is a speck of blue-the Surf and Sand fulfills it's promise if you get a room in the Tower Building.
The rooms are lovely although every time we go there they seem to be in need of a bit of an update.
The hotel has a pretty good restaurant but you'd be better off going into town and eating at 230 Forest Avenue.
I love this place. It isn't perfect but has a lot of charm, has a fantastic ocean view, and it's not an overpriced giant chain hotel where the price of the extravagant entry way to the hotel is built into the price of your room.

Room Tip: Tower building, ocean front. The corner rooms (north side) in the Tower Building are wonderful. You...
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedminster, New Jersey
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 24, 2012

Your rooms are literally, right on the water. Updated and modern boutique hotel, I was pleasantly surprised by this hotel. The lobby is small and modern. The staff was very helpful and very nice. Rooms were very large with full ocean views. I was also pleasantly surprised to see Philosophy branded shampoo's and soaps in the bathroom, which was a first for me. I would definitely recommend to stay here..but if not would go back for lunch or dinner in the "on beach" restaurants.

Room Tip: My room was on the 2nd floor..you are so close to the water you feel like you could jump in it from...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Surf & Sand Resort

Address: 1555 South Coast Highway, Laguna Beach, CA 92651
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Laguna Beach
#3 On the Beach Hotel in Laguna Beach
#3 Spa Hotel in Laguna Beach
#3 Romantic Hotel in Laguna Beach
#3 Business Hotel in Laguna Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Surf & Sand Resort 4*
Official Description (provided by the hotel):
Surf & Sand Resort, a member of Preferred Hotels and Resorts Worldwide and holder of AAA’s Four-Diamond Award, lies on California's Laguna Beach shoreline where the waves of the Pacific meet 500 feet of pristine sand.All 151 guest rooms and 16 suites at Surf & Sand command spectacular views of the Pacific Ocean. The resort also houses Splashes Restaurant, featuring a Mediterranean-inspired coastal menu by Executive Chef David Fune; the intimate Aquaterra Spa; 10,000-square-feet of meeting space and wedding venues with stunning ocean views. ... more   less 
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Also Known As:
The Surf And Sand Hotel Laguna Beach
Surf And Sand Hotel
Surf Sand Hotel
Surf And Sand Resort

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