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“Great Hotel” 4 of 5 stars
Review of BEST WESTERN PLUS Laguna Brisas Spa Hotel

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BEST WESTERN PLUS Laguna Brisas Spa Hotel
3.0 of 5 Spa   |   1600 South Coast Highway, Laguna Beach, CA 92651   |  
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Ranked #12 of 22 Hotels in Laguna Beach
scottsdale, Arizona, United States
1 review
1 helpful vote 1 helpful vote
“Great Hotel”
4 of 5 stars Reviewed August 27, 2014

We got an unexpected upgrade and we loved it. It made our visit even better. The staff were all very nice and the room was perfect....top floor with an ocean view from the deck which was outside our room.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review, August 28, 2014
We are so glad that you enjoyed your stay with us. We love giving upgrades to our guest to enhance their experience with us. On behalf of the staff we'd like to thank you for your words. Best regards.

Jose Berumen
General Manager
generalmanager@lagunabrisas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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434 reviews from our community

Traveler rating
    135
    168
    67
    33
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
San Diego, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 24, 2014

Our room was below the sidewalk, musty, dark and not very clean. It was very noisy with PCH noise. The breakfast is very generic. Our room did not look like any of the pictures shown on the web. When we asked to see another room, we were told they were full and could not show rooms that had not been cleaned anyway. Some rooms do not have a closet! Would NOT stay there again!!

  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review, August 26, 2014
We are disappointed that we did not meet your expectations. We will continue to train our employees and work on our shortcomings. We appreciate your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 22, 2014

Stayed for one night in a 2 Queen, Whirlpool Suite. Spacious, well appointed room. Whirlpool in the main room is a beautiful touch and very spacious for 2 to enjoy, a small pack of bath salts included was a nice touch. These rooms face the side street (off the PCH) which is a little quieter. The ocean view is literally just that, a little glimpse. But the beach is literally across the street and down the steps, so that's just fine.

Staff is lovely here. Helpful and friendly. Parking included, underground. Breakfast was adequate, and the breakfast room is spacious with lots of seating.

Great location, fairly central. Beach access to several different coves is all within walking distance. There is also the free trolley which goes to many locations of note. Would definitely stay here again.

Room Tip: The queen rooms that aren't on the main street offer the beautiful soaker feature whirlpool tub...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose2244, Owner at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review, August 23, 2014
We are glad you enjoyed your stay with us. I will share your words with our staff to motivate them to continue to strive for 100% guest satisfaction. Please visit us again soon. Best regards.

Jose Berumen
General Manager
generalmanager@lagunabrisas.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 22, 2014

Unable to sleep due to the loud noise level from the room air conditioner (no central air) which did not have a thermostat. We had to keep changing the settings (too cold or too hot) AND the street noise.
Also, I did not feel the bathroom was up to the rating standard: no magnifying mirror, poor lighting. Overall, the 3.5 star rating seemed undeserved.

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review, August 23, 2014
I am sorry we disappointed you. I will share your words with the staff. We will continue to train our employees and work on our shortcomings. We appreciate your comments. Happy travels


Jose Berumen
General Manager
generalmanager@lagunabrisas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
northridge, United States
1 review
3 of 5 stars Reviewed August 21, 2014

The hotel is located across the street from the the other hotels that overlook the ocean. The "sea view" is what you get where you can "see" between the buildings across the street. The "sea view" rooms also overlook the busy street below with the sound of traffic all night. The free trolly system is great though. Pick up and drop off right by the hotel. Breakfast is OK. Includes eggs, meat, breads, waffles, drinks. The in-room jacuzzi was relaxing.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review, August 23, 2014
Thank you for your comments. We are across the street from the ocean so the view is limited. There is a nice sundeck area on the 4th floor from which there is a better view. We will continue to work on our shortcomings and strive for perfection.. Best regards.


Jose Berumen
General Manager
generalmanager@lagunabrisas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 21, 2014

My stay was comfortable and just a few minutes walk to the beach. The ocean views on the upper patio were amazing. The staff was very helpful. Art galleries were close by and transportation was convenient as the hotel is located close to the Laguna Shuttle stop. I look forward to future visits.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review, August 23, 2014
We appreciate your words regarding the staff. They will be delighted that their efforts were noticed. We will continue to upgrade our property to meet our guest's expectations. Please visit us again soon. Travel safe.


Jose Berumen
General Manager
generalmanager@lagunabrisas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anaheim, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 18, 2014

Stayed at Best Western PLUS Laguna Beach for an overnight stay and had a lovely time! The reception staff were very friendly and polite. The room was perfect for 2 people and we really enjoyed the spa tub in the room. Overall, would stay here again!!!

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review, August 19, 2014
I am delighted that you enjoyed your stay. I will share your words with the staff as motivation so they can continue to ensure a pleasant stay for all our guests. Best regards and come back soon.

Jose Berumen
General Manager
generalmanager@lagunabrisas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Laguna Brisas Spa Hotel

Address: 1600 South Coast Highway, Laguna Beach, CA 92651
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Laguna Beach
#10 Romantic Hotel in Laguna Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Laguna Brisas Spa Hotel 3*
Number of rooms: 66
Official Description (provided by the hotel):
"99 Steps to the Beach..." The alluring tranquility of the infinite Pacific will envelope your senses as you relax and rejuvenate in one of our newly remodeled, fully air-conditioned rooms featuring large, oversized whirlpool spas for two, beautifully appointed new furnishings and new 32-inch flat screen LCD Televisions. Immerse yourself in the warmth of the sun while gazing towards Catalina Island and the ocean's expanse from our scenic rooftop terrace followed by a soothing swim in the sparkling outdoor pool. Let your mind drift while your dreams soar.Complimentary high-speed Internet! Complimentary deluxe continental breakfast! From a romantic getaway to a family vacation to the refined services for the business traveler, the BEST WESTERN PLUS Laguna Brisas Spa Hotel is your perfect destination. From the moment you enter the lobby, you will be greeted with friendly smiles and the superior service one would expect from such a special location. Located above the crystal waters of the blue Pacific at the corner of Bluebird Canyon and South Coast Highway, each fully air conditioned room features a refrigerator, coffee/coffeemaker, iron/board, hair dryer, complimentary local and toll free calls and newspaper. Complimentary off-street parking is available for our guests (a true rarity in Laguna Beach!). Meeting room space is also available as well as a rooftop Terrace and observation deck for social or business gatherings offering panoramic views of the coastline, Catalina Island and the breathtaking colors of the sunset beyond. For the sun worshipper, the quiet and serene courtyard area features an outdoor heated swimming pool and spa. Enjoy your moment at the BEST WESTERN PLUS Laguna Brisas Spa Hotel today! ... more   less 
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Also Known As:
Best Western Plus Laguna Brisas Hotel Laguna Beach
Best Western Laguna Beach
Laguna Beach Best Western

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