I’m writing this review having spent two nights at the Riviera with a third to go before I check out. I have Room 407, which is not the greatest position but that’s my own fault as I left my booking very late, which eliminated any choice. Having said that, the room itself is plenty large enough, especially when compared to some of the local motel-type accommodation in Laguna Beach. The room is well appointed and has all the basic equipment, including a microwave, fridge and coffee-maker. No electric kettle but that’s pretty standard even in the most expensive American hotels. Americans don’t drink tea. Only coffee!
I found the room decor borderline dingy and it’s all to do with the dark and somewhat depressing choice of colours, fabrics and finishes. Dark wood stained furniture combined with dark brown velvet fabric on the two-seater settee are in total contrast to the exterior of the building, which exudes a fun retro-style sun, sea and sand theme with hand-painted wall murals and sky-blue and white paintwork. First impressions of the room are that it’s in need of a makeover but actually nothing is worn out or particularly run down. It just looks terribly old fashioned and the decor doesn’t hang together as a theme. Curtains, bedspread and carpet don’t go together. Nice bathroom. Good sized shower cubicle and gallons of hot water. If it had simple white tiles and chrome taps it would look more modern.
The wireless internet is unreliable in the room, which I found annoying as I needed to do some work each day and I ended up sitting in Reception to get a reliable enet reception. Help was always available from the staff and a buffet breakfast provided each day in the small reception bar area. But that’s as far as the food offer goes. Anything else and you will have to order in, or use the local restaurants of which there’s a huge choice across a range of prices.
Go for higher floors and ask for a room at the rear.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 7, 2013
Thank you for your review. As we enter the Summer Season it is necessary to book early to get a premium view or room. Your room unit 407 has a small view of the ocean, and while not one of our larger rooms is over 325 sqf which is larger than an average hotel room, and this does not include the outdoor seating area. From personal experience traveling to your home town of London and staying in several hotels and high end properties, I know 407 would be thought of as more spacious than average.
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Room 407 was completely remodeled in 2009. While Im sorry the decor is not to your taste I am glad you saw it to be in good shape and not worn. Many have complimented us on the new decor and the work of the designer who put it all together and I am sorry that is was not to your taste but glad you were comfortable.
While we do not stock the rooms with tea or tea pots we are happy to provide them upon request and tea is always available in the lobby during all hours we are open at no charge.
It is unfortunate that the internet disrupted your stay. We were having issues with the service provider and as of yesterday they have successfully restored full coverage and bandwidth for all of our guests. We provide internet access at no charge and like our gusts find it frustrating when its not operating at 100%.
We hope you chose to stay with us on your next visit to Laguna Beach and if you can book early recommend room 508. It has arguably the best view on the property, a private surf view deck and was remodeled this year.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.