This hotel has very nice rooms with seaview terraces which are reserved early for families that visit every summer for many years. Occasionial visitors like us were treated to a room facing a noisy thoroughfare. Since the room had no airconditioning (an unrevealed surprise when we made the reservation), the noise was unbearable, because of the open windows. The beach is literally five floors below the hotel and accesssible only by climbing a narrow, open staircase. Good for exercise but a pain for those who carry blankets, towels, bags, etc. to the beach. The common spaces are borderline sloppy, with many of the staircases and walkways within the hotel covered with filthy carpeting (and it is not just sand). The so-called " free continental breakfast'' contains about $1.50 worth of mostly junk food. Bottom line: read all reviews before you choose this one and not just the reviews of guests who stay there every year, because there are better choices for the same money in this beach resort. In fact, we moved after the second night, despite being offered a portable AC unit..
Don't prepay. Come, see and then decide.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share your experience while staying with us, and like you, I also encourage readers to peruse all reviews, explore our website, and call with any questions to make the most informed decision possible. Thank you for complimenting our very nice rooms and location. I'm sorry that our ocean front location does not provide an elevator to the beach, but unfortunately, that was not a viable option when the property was built in 1948, and today we could never get a retrofit approved by the city. Fortunately it is an easier walk than staying across the street or at one of the many properties in town that are not actually on the ocean. While our beach pathway is closed for renovations (expected to reopen soon) you do need to use the adjacent public stairs down to the sand. All in all it takes 2-3 minutes.
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Yes you are correct we are very busy in the Summer with many families returning year after year and often selling out a year in advance. Anyone traveling to Laguna Beach on short notice in the summer will likely not have access to the preferred rooms unless there is a cancellation.
The worn exterior hallway carpets mentioned are schedule for replacement after the summer season closes. They do get a lot of abuse being outside and on the ocean and it is unfortunate that they impacted your stay with us.
The configuration of all of our rooms, including if they have A/C or not, is clearly called out on our website, and for those without A/C who do not get enough relief from the cool ocean breeze we offer portable A/C units like the one you mentioned that you were offered.
Our FREE Continental breakfast is dictated by the health department to be individually wrapped which could cause one to believe it is junk food. It is not. The pastries are prepared fresh and delivered daily, the fresh fruit usually consisting of bananas, apples and oranges are straight from the farm, we also provide name brand cereals both hot and cold, along with coffee, an assortment of teas, several fruit juices and milk. We may be expanding this offering in the future pending approvals to upgrade our food service permits and install an approved kitchen. The continental breakfast is complimentary and a nice way to get started in the morning. If one needs a more robust breakfast there are several great options within a 1-2 minute walk of the hotel, or you can have the folks next door deliver to your room.
You can certainly find less expensive accommodations in Laguna Beach but not on the ocean. If price is your main concern I encourage anyone to check rates on the North end of town at the properties inland of Coast Highway. If your desire is to stay ocean front with direct beach access, then we offer the best value in town. Unlike many ocean front properties, we do not charge for parking, internet, continental breakfast, beach chairs & umbrellas, and the new resort fee showing up everywhere. If price is not an issue I encourage anyone to look at the Montage, a truly amazing property or the Surf & Sand, both just to the south of us.
You are right, we are a family friendly hotel and because of that we have many loyal return guests every year. If one is looking for a quiet romantic retreat without the presence of family activities, please consider the off season when kids are back in school and both the hotel and town are much quieter.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.