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“Great Location, So-So Room” 3 of 5 stars
Review of Pacific Edge on Laguna Beach, a Joie de Vivre Hotel

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Pacific Edge on Laguna Beach, a Joie de Vivre Hotel
3.0 of 5 Hotel   |   647 South Coast Highway, Laguna Beach, CA 92651 (Formerly Vacation Village Hotel)   |  
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Bed, Breakfast, & Parking
Ranked #10 of 22 hotels in Laguna Beach
Los Angeles, CA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Great Location, So-So Room”
3 of 5 stars Reviewed November 16, 2012

I was in Laguna Beach for the day and booked a room at the Pacific Edge on a whim using the HotelTonight app. Pros: Great deal, central location, pleasant daytime staff, lobby decorated/maintained well, clean linens. Cons: Run-down room, threadbare towels, broken toilet paper holder, musty smell in room that lasted thoughout the entire stay. Upon return to the room at the end of my night out the key did not work, so I went to the the front desk for assistance. The night clerk said I was never checked in (which has to be incorrect since I had already been able to access the room and drop off my stuff), demanded my credit card (even though I had paid for the room in full through the app and already provided my card for incidentals upon check in), and took about 20 minutes to get me new keys (when I originally checked in, the whole process took about 3 minutes). When I finally got into my room, it was evident someone had been inside and items were shuffled around. It was unnerving, but we were tired and since ntohing was missing, we decided to deal with it in the morning. The staff on duty at check out were very nice and ensured that no additional charges were on my card. Walking out, we caught a peek of other rooms which appeared to be much nicer than the room we had for the night, but I guess you get what you pay for. All said and done, I would stay there again, but not for a penny more than deal I got using the app.

Room Tip: Ask for beachfront rooms or renovated rooms. Stay away from the rooms facing the street, they seem t...
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill T, General Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, November 21, 2012
It was truly disheartening to learn of this incident. We should have been more gracious when you had trouble with your key, and I apologize. I will discuss this with our staff immediately. Thank you for taking the time to share your story. Your candid feedback will be of great aid as we continue to improve for our guests.

Best,
Bill Tremper, General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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English first
LA, CA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 7, 2012

My wife & I just had a quick 1-night stay at the Pacific Edge on a Sunday night (10/21/12). The property is made of 4-5 separate buildings on a private strip of beach. The buildings on the street side are split by a private alley from the beachfront buildings.

AMENITIES & SERVICE
We had limited interaction with the staff, since we only stayed one-night, but everyone was very helpful and welcoming at check-in. They were very accommodating to our 2 dogs (boxer & beagle mix). Our room was located on the 2nd floor on the beach. We originally booked a non-Oceanfront room, but received a call for a discounted $50 upgrade to beachfront on our way there, and took them up. It was definitely worth the price, and will not hesitate to pay for the upgrade the next time we stay there. We were 2 flights of stairs away from the sand, and enjoyed watching the sun set into the ocean from the room's balcony.

I don't like that they only offer valet parking, but it makes sense since the lot is very small. We managed to find street parking next to the property. It saved us a few bucks, so no complaints there.

Since we brought our dogs, we did not have a chance to check out the pool scene or the 2 beachfront bar/restaurants on property, but they seemed to be popular with both guests and locals.

ROOMS
Rooms are much nicer than I imagined based on the negative reviews on Tripadvisor. They are not brand new, but they are recently refurbished, nicely decorated and ours was spotless. Bathrooms have been nicely redone. The best feature was the balcony overlooking the beach. Our room came with a Keurig coffee machine with complimentary coffee. Wifi is included and signal quality was solid. We both did a few hours of work, and never experienced connection problems.

LOCATION
This property is located in a central part of a private strip of Laguna Beach. We took a 1 mile walk south, and walked by some amazing homes. The entire area of beach around the hotel is dog friendly, which was great. There is an Albertson's supermarket 1 block away, and a great hole-in-the-wall taco joint across the street called Taco Loco directly across the street. We had dinner there and recommend it highly. The waves were mostly flat, but we did see a couple surfers looking for breaks about 100 yards from the property.

OVERALL
We will definitely be back. The Pacific Edge offers great service and very good value. For LA residents like us, it was nice to discover that we could take a short 80 minute drive to feel a world away from the traffic & stress of our normal lives. Big plus for being dog-friendly as well.

Room Tip: Oceanfront is well worth the upgrade price
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill T, General Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, November 8, 2012
We enjoy reading all of our guests' comments, but we are extremely grateful to receive detailed accounts like yours! From our amenities to your experience with your dogs, you've left some fantastic feedback for future travelers. Thank you very much for taking the time to share this. We're not too far away — come back and see us soon! :)

Cheers,
Bill Tremper, General Manager
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Washington, DC
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 7, 2012

Pacific Edge is such a fun and unique hotel, it was perfect for my week-long vacation with my husband - literally on the beach! The Endless Summer theme is really cute, bright colors, fun patterns in the rooms and the lobby. Insanely clean, even though the hotel itself is not brand spanking new. Has a lot of character!
Hotel staff were super nice and helpful too. The Deck restaurant bar is awesome t - it's pricey, but worth it. Drinks are awesome and food was delicious ... we ate there a lot! Would highly recommend for a fun beach trip.

Room Tip: worth the splurge for an ocean front facing room!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill T, General Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, November 8, 2012
Surfer chic, indeed! We are beyond delighted to hear how much you and your husband enjoyed your time on the beach. Thank you for staying with us, and for the kind words. We'd love to welcome you back soon.

Best,
Bill Tremper, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2012

Wonderful service paired with a fantastic location can't be beat! Once you pull into the hotel a bellman will help you with your things. After that pull into the back and I suggest valet your car. Parking is touch in Laguna Beach.
This hotel is great. We stayed in a king- oceanfront. Jessica K did a magnificent job. So welcoming.
Thank you for a great stay!!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill T, General Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, November 6, 2012
There's nothing more soothing than an ocean view! Thank you very much for taking the time to review us, Val. I know Jessica will be thrilled to hear from you again!

Regards,
Bill Tremper, General Manager
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Las Vegas
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 3, 2012

We are back at the Pacific Edge for the second time in a month. We looked at other hotels that were charging more than double (some more $500/night more) for a room. Our room is literally on the beach. If you drop an ice cube off the balcony it lands in the sand. The complimentary beach chairs, towels, umbrellas, and even sand toys for the kids are a bonus because you don't have to haul a bunch of things down to the beach. The staff and especially housekeeping are incredibly polite, professional and accomodating. You can park your car and never take it out because it is within walking distance of dozens of wonderful restaurants and even a grocery store. They provided a microwave and pack and play for the kid, and we were greeted with a complimentary bottle of decent red wine. The rooms are fine. But considering that you are literally a few steps from the beach, there is not a more beach accessible hotel in Laguna Beach. We called room service for breakfast from the Beach House restaurant and they told us 15 minutes. We were skeptical because we've never had room service in 15 minutes, and we were eating within 20 minutes. Truly outstanding. Food is good and reasonably priced. We will return. **Hint** Before you book, sign up for the Joy of Life loyalty club. It is free and you get legitimate perks (like a free bottle of wine). You can truly tell that this property is well managed.

Room Tip: Get the Oceanfront Rooms. The --06 rooms are really great. Beachfront corner suites.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill T, General Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, November 5, 2012
It sounds like you had a lovely trip! It was our pleasure to help you enjoy your time away, and to give you a little more to celebrate. :) Thanks for the kind words. We'd love to welcome you back next year!

Cheers,
Bill Tremper, General Manager
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 30, 2012 via mobile

Had a great stay upgraded my room to a 2 bedroom apartment style room. Was great lots of room for whole family. Staff were very friendly and helpful. The view eating breakfast each morning at the beach house resturaunt was amazing we will be back

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill T, General Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, November 1, 2012
From your beautiful room to our unforgettable ocean views, it sounds like you and your family had a fabulous beach vacation! We would love to welcome you back next year. Until then, thank you for your kind words!

Regards,
Bill Tremper, General Manager
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Bristol
Top Contributor
61 reviews 61 reviews
18 hotel reviews
Reviews in 38 cities Reviews in 38 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 29, 2012

When we arrived we had just missed a complimentary wine tasting. I said my wife could do with a glass of wine after the appalling traffic on the I405/I73. The receptionist promptly gave us a bottle of white wine. That was a splendid gesture. They also gave us a discount token for some of the local shops and restaurants
The hotel operates a car parking valet service although you could park on the road providing you move it before 08:00.
The room lay out was more motel than hotel and are due for refurbishment.
Breakfast was at the Beach House, about 100m away, that had a wonderful coast view.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill T, General Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, October 30, 2012
After the stubborn traffic you experienced, it was our pleasure to help you unwind with a bottle of wine! Thank you for choosing to stay with us, and for taking the time to leave such kind words. We'd love to welcome you back next year!

Regards,
Bill Tremper, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pacific Edge on Laguna Beach, a Joie de Vivre Hotel

Address: 647 South Coast Highway, Laguna Beach, CA 92651 (Formerly Vacation Village Hotel)
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#8 On the Beach Hotel in Laguna Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pacific Edge on Laguna Beach, a Joie de Vivre Hotel 3*
Official Description (provided by the hotel):
Imagine the cool ocean breeze brushing up against your cheek. Admire the views of the deep, blue, Pacific Ocean from the balconies overlooking the waves of one of our oceanfront rooms. Enjoy convenient sunning, surfing and swimming as the sand is just steps from your room. Pacific Edge Hotel is not only steps away from the sand of the California coast, but also steps away from everything that Laguna Beach has to offer. The hotel is within walking distance of both Laguna Village and the shops and galleries along the South Coast Highway. In addition to your holiday and vacation needs, we are known for being an ideal destination for groups, social events, and wedding. Our magnificent Villa offers a prime, one-of-kind event space, suitable for the most important and precious events. We look forward to you joining us for your next leisure or business stay. ... more   less 
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Also Known As:
Hotel Pacific Edge
Pacific Edge Laguna Beach
Vacation Village Laguna Beach

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