My family stayed at the Montage Laguna Beach for 10 amazing nights. The resort and the grounds are gorgeous. Most of the rooms have some ocean view and ours was no exception. The room view was the best part of our stay. The sunset each evening just took our breath away. But the room itself was nothing special. It was cozy with a southern country vibe, but it was way too small for a family of three. We were a little high maintenance during our stay, requesting a crib, pack and play, diaper genie, and a second refrigerator. They even helped us set up our nanny cam with their wireless internet. Everything was fulfilled without any problems or delay, just great service. Some older kid had a number two in the kiddy pool, but they had it drained and cleaned the following day. Problem solved.
Just a few complaints. The valet had a huge problem with our car one of the days. I guess an employee had parked their car behind ours, so they couldn't retrieve it for us. Normally, we would have just taken a cab, but we needed our car seat. Of course they were apologetic, but we understandably just wanted our car, not an apology. I feel like the valet attendants were trying to hide the fact that this happened so they wouldn't get in trouble. We were still charged about $400 for valet services during our stay, no refund or discount for their mistake. So obviously no one was told of the this, even though we had asked several times.