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“Not quite there, but mighty close” 5 of 5 stars
Review of Montage Laguna Beach

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Montage Laguna Beach
5.0 of 5 Resort   |   30801 South Coast Highway, Laguna Beach, CA 92651   |  
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Hotel amenities
Ranked #1 of 22 hotels in Laguna Beach
San Francisco, California
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
Reviews in 41 cities Reviews in 41 cities
37 helpful votes 37 helpful votes
“Not quite there, but mighty close”
5 of 5 stars Reviewed December 10, 2012

The Montage is a super luxury hotel with prices to match. The staff is incredibly well trained. If you ask directions, they personally escort you, no matter what else they are trying to do. The views are lovely, and the common areas take maximum advantage of them. Coffee on the observation deck off the main lobby is a perfect respite. However, they don't quite get it right. The main dining room staff interrupts your conversation to see if you like the food. Not just once, but over and over. The attentiveness is nice, but they miss the point of private conversation over a fine meal. At $100 per person without any alcohol, they should be better. While we stayed, the hotel was remodeling some rooms. Even though it was not full, we were put next to a room under construction. Hammering and sawing at 9 am on a Sunday morning was not what we expected. Why put guests next to construction when plenty of other rooms are available? All in all though, this is a top notch place, if you can afford a very steep tariff.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToddOrlichGM, General Manager at Montage Laguna Beach, responded to this review, December 21, 2012
Your comments regarding noise disturbance and service inconsistency are extremely disconcerting. I will follow up with the team immediately to address the issues you outlined. Please respond to the private message I sent you. We hope to welcome you back soon.

Sincerely,

Todd Orlich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Pacific Palisades, California, United States
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 9, 2012

My wife and I just stayed at the Montage, Laguna Beach, and based off that stay, I can’t recommend the hotel to my friends or family. This trip was not only a celebration for my wife’s birthday, but our first getaway from the kids in over a year. I had hoped that the Montage’s reputation for being a solid upscale destination would make the stay a guaranteed win, but unfortunately the trip fell flat.

Here was our experience.

My wife and I, after having our second child, wanted to get away for the weekend to celebrate her birthday - our first venture out without our kids in a year - and settled on the Montage, Laguna Beach.

I dropped my wife off at the spa for a facial, then headed back to the room to relax and watch the game - something I don’t get to do at home very often. I got back to the room and the TV set didn’t work. Called the front desk and they sent down maintenance - who proceeded to spend an hour and a half in my room, swapping out the cables, changing the tv, etc. Nothing worked.

I called the front desk again to ask that they fix the TV so my wife and I could, at the very least, watch a movie together after our dinner at their restaurant, The Studio.

After returning to the room that night, the problem still wasn’t solved. We called the front desk again and they said there was nothing they could do about it.

The next morning I spoke with the acting GM on duty and he offered to pay for half of our dinner and my wife’s facial. I explained that it wasn’t about the money, but the experience for my wife and I. This wasn’t an opportunity we had often - we had set up babysitters, used points from Amex Platinum for the stay, and scheduled our in-laws to help out with the family as well. I had hoped they would’ve picked up our entire dinner and her facial, considering my afternoon and our evening was a bust, but the acting GM’s response was literally, “I don’t think it’s fair to offer you more than half your dinner and your wife’s facial because your TV didn’t work.” Obviously he didn’t understand that this wasn’t a complaint about a TV, it was a complaint about the experience.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToddOrlichGM, General Manager at Montage Laguna Beach, responded to this review, December 10, 2012
Please reach out to me as soon as possible at the number or email address I left you in a private message. I am at a loss to understand why your TV was not fixed in a timely manner, and resolve to get to the bottom of this issue. Please accept our sincere apologies. We are grateful that you and your wife chose to celebrate such a wonderful occasion at Montage and would like for you to return so we can redefine your experience.

I look forward to hearing from you.

Sincerely,

Todd Orlich
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Ventura, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 7, 2012

The Montage Laguna is the most lovely hotel I've ever seen. It sits atop one of the most beautiful properties in California. There is a lovely walkway down to the beach where we strolled with a drink from the cliffside bar. We enjoyed the view at night by a fire pit on the cliff's edge. The service was amazing, we were greeted and escorted to our room where we were met with a bottl of wine. Our turn down service included foot cream from the spa and everything was exceptional. The bathroom was luxurious and everything we needed was at our fingertips. When we called the concierge for a cab, they let us know they would be happy to take us to our destination in the hotel car. We were driven to and from dinner, a wonderful treat. I couldn't think of a more lovely place to spend a romantic getaway.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Top Contributor
152 reviews 152 reviews
37 hotel reviews
Reviews in 67 cities Reviews in 67 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed December 2, 2012

This one rivals the Montage Beverly Hills which also gets my 5 star vote. The rooms, housekeeping, front desk and other service personnel are top notch and well trained. The food service, including a banquet for our meeting, is also excellent and a step above most high end hotels. The gym overlooks the ocean and is quite complete for a hotel. The only small annoyance is the crowded drop off in front of the hotel. It seems to be backed up all the time. I can't think of a single reason that I wouldn't want to return to this location.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
94 reviews 94 reviews
54 hotel reviews
Reviews in 57 cities Reviews in 57 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed December 2, 2012

I love this hotel. It feels like you are staying at one of those amazing homes in Coastal Living Magazine. The room is stunning beautiful and yet comfy at the same time. Every detail has been carefully though through and made perfect. Beautiful lobby bar to relax and watch the sunset plus their restaurants were incredible. I didn't get the chance to visit the spa but it looked awesome. Really big with a special spa pool. I would absolutely stay here every time I visit Laguna.

Room Tip: They are all great.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToddOrlichGM, General Manager at Montage Laguna Beach, responded to this review, December 5, 2012
Thank you for your praise of our guest rooms and Lobby Lounge. If you haven’t already, I hope you are able to return soon to our Lobby Lounge and enjoy the winter sunset and seasonal cocktails. We are currently featuring items such as the ‘Italian Snowball,’ complete with Disaronno and steamed milk or a ‘Spiced Maple Pecan,’ combining Woodford Reserve, Graham’s 10 year, and Orange Bitters, garnished with a cinnamon dusted orange slice. We hope to create many more delicious and memorable evenings for you and yours.

Warmly,

Todd Orlich
General Manager
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Ojai, California
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 2, 2012 via mobile

I have stayed here a few times for both business and pleasure and it is consistently one of the finest hotels in Southern California. The service by their staff sets the standard for all other resorts in the area. This, combined with great food at both The Loft and Studio restaurants, make this one of the best. While expensive, it is worth the price!

Stayed December 2012, traveled on business
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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2012

I have never stayed at the hotel because we have a vacation home nearby. But we never miss an opportunity to eat in one of the restaurants or just take a walk along their beach front property. Don't miss it even if you are only driving through.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Location
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Montage Laguna Beach

Address: 30801 South Coast Highway, Laguna Beach, CA 92651
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Laguna Beach
#1 Spa Hotel in Laguna Beach
#1 Family Hotel in Laguna Beach
#1 Business Hotel in Laguna Beach
#2 Romantic Hotel in Laguna Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Montage Laguna Beach 5*
Official Description (provided by the hotel):
Montage Resort & Spa Laguna Beach is a luxury California beach resort where guests enjoy premium services including gourmet restaurants, an oceanfront spa, swimming pools, and sports facilities. ... more   less 
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Also Known As:
Montage Laguna Beach Hotel Laguna Beach
Montage Hotel Laguna Beach
Montage Resort Laguna Beach

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