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“Great customer service” 3 of 5 stars
Review of Seaside Laguna Inn & Suites

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Seaside Laguna Inn & Suites
1661 South Coast Highway, Laguna Beach, CA 92651   |  
Hotel amenities
Ranked #17 of 22 Hotels in Laguna Beach
Walnut Creek, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Great customer service”
3 of 5 stars Reviewed October 4, 2013 via mobile

I was looking for a ocean view, beautiful room for my boyfriend's birthday getaway. Read the reviews on this place and it was mixed. But at the time I didn't have much to choose from. When we arrived. .the room was very small and very basic. This was after the renovation. Not what I was expecting. The "ocean view" was an ocean view but I had houses below me, their yard, etc. I was disappointed in that. But after a couple of days I was enjoying it. In the early morning it was peacful sitting on the balcony. I just overlooked the houses. The customer service was great. I would recommend this place but just know what you are expecting. Not the greatest but its do able.


  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
    13
    20
    7
    5
    8
See reviews for
14
17
2
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 22, 2013

We drove 6 hours a from Phoenix AZ and arrived about 7:30. When checking in we were told the AC unit in our room had broken 2 weeks prior. The room was very small and very hot as it had been in the 90s all weekend. When asked if they could fix the AC they said they could not because it needed to be replaced. They had 2 weeks to take care of this problem or notify me. I had the room booked for months. They only offered to discount our room a total of $35 for 3 nights stay which is next to nothing and basically told me I could take it or leave. This was a busy Holliday weekend and they left us scrambling to find a comfortable room to save our vacation. Never experienced service like this. Aweful!!

  • Stayed September 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 18, 2013

We had an awful stay here in June 2013. The rooms were small, pokey, unclean and claustrophobic. The management were rude and hostile, to the point of trying to have a stand up row in front of my (young) family. Laguna Beach is a lovely resort with much to recommend, except this bottom rung motel.
We found out to our complete disappointment that the rooms are not as described, and that should you enquire for confirmation you will be misled or ignored.
To give a clue as to how poor the place is, inadequate the rooms, and how utterly disgusting the management treated us - I made a complaint though another site that i had made the booking. seaside laguna motel (for that is what this truly is) accepted that they had misled us with their descriptions and photos. However, I am yet to receive the refund that they promised both myself and booking. I would rather now sacrifice the promised refund and let everyone know how utterly awful this place really is. Do yourself and family a favour and stay elsewhere, anywhere other than here.

Room Tip: Choose a room in another hotel.
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed August 25, 2013 via mobile

We were satisfied with our stay (ie room was clean and location to beach was great with just a short walk down the road) however the the rooms were very noisy! During the night we could hear the next people beside us snoring! We had to have the fan running so we could try to ignore the stranger snoring in the room beside us. The walls seemed paper thin. It felt as if our bed was on the sidewalk as we heard sirens and cars all night long. If you are a light sleeper would not recommend this hotel for that reason. They could use some more insulation as it was pretty bad.
If that doesn't bother you definitely request the top floor as previous reviews say you can see the ocean over the rooftops of the houses.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 18, 2013

We were very pleasantly surprised by our stay at Seaside. After driving round Laguna at 6pm on a Saturday night trying to find accommodation, and only finding a few foul smelling rooms at extortionate prices, we called Seaside and they said it looked like they had a no show and to come by. We were greeted warmly and shown a large suite with balcony and kitchenette at a reasonable price. All was perfectly clean and parking outside was free (this isn't the case in a lot of places around here!). We were given great tips on restaurants and things to do in the area and generally made to feel very welcome.
We really enjoyed our stay here and will definitely go back

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, CA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 12, 2013

Planning on staying in Laguna Beach to attend pageant of the masters, we began our search for a close, affordable hotel. Since we were only staying for one night our choices were limted but we decided on Seaside Laguna Inn and Suites. I always check trip advisor first before booking and to be honest I was a little nervous based on the reviews. However, when we arrived we were pleasantly suprised. We reserved the king bed room and it was an quaint, cute room. It was modern, clean and updated. we even had our own balcony. It was perfect! I would absolutely stay here again.

The only draw back was that there seemed to be a celebratory group of people in the room above us, but when we notified management they quickly took care of it and they occupants quieted down. Great service!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Short Hills, NJ
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed August 2, 2013

Our research led us to expect better. Perhaps we got one of the worst rooms (it does seem that this is a hotel you should ask to see particular rooms). Our room was very small with a tiny unrenovated bathroom. There was a small pedestal sink and no room to put anything. Shower was a small stall that was quite worn out. The shower head was too low to stand under and I am only 5'8". We did find the bed comfortable and the room kept clean (though the worn bathroom did not look clean even when clean). At a minimum steer clear of room 110.

Room Tip: Avoid room 110
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seaside Laguna Inn & Suites

Address: 1661 South Coast Highway, Laguna Beach, CA 92651
Location: United States > California > Orange County > Laguna Beach
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Laguna Beach
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The Seaside Laguna Inn & Suites is an intimate, 25 room hotel just steps from the cliffs and coastline of beautiful Laguna Beach. Our hotel offers direct beach access and many of our rooms include beautiful ocean views with private balconies. The hotel has been recently renovated and is complete with new comfortable beds, wood flooring, and vibrant decor. Our fresh and clean new bathrooms feature vintage inspired tile and marble topped vanities. Every room includes flat screen TV's, free cable, HBO, free parking and complimentary wireless internet. While availility lasts, several also include refrigerators and coffeemakers. Select suites will accomodate up to 6 guests and offer a kitchenette, with microwave, toaster and hot plate. We are looking forward to sharing our lovely property with you. Our hotel is a non-smoking property, and we do not allow pets.Come and take fresh breath of air oceanside at Seaside Laguna Inn. We look forward to meeting you! ... more   less 
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Also Known As:
Laguna Eco Hotel Laguna Beach
Seacliff Laguna Hotel
Seacliff Laguna Beach

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