I was very dissappointed. We come to Laguna on average 3 times a year. The last several years we have stayed at the Holiday Inn. We decided to try a new place this time. We check in and notice a rusty tub and a smell in the room. Not wanting to start out on the wrong foot, we open both doors to air out the room and blow off the tub which just feels dirty. We did not get our snack basket Thursday or Friday and had to ask for them both days. Was told by the front desk that they are delivered at 3:00p.m. I said my wife and son were in the room all afternoon. Same thing happened the next day. As an aside, we didn't eat much out of our first "complimentary" breakfast basket and were surprised to see everything taken away the next morning by the maid. The basket consisted of a few pre-packaged items. The same thing happened the next day. Why don't they leave the few things they give you? The next a.m. we were awoken at 4:00a.m. as someone had set the alarm clock and apparently no one checked before we occupied the room. The last thing which put me over the edge was when I made coffee and it overflowed everywhere on Saturday a.m. as the coffee pot is too short for the maker. I took the pot downstairs and the receptionist said that you all were aware of the coffeee maker issue and that it should have been changed out. She was unaware of the bathtub being rusted. She said that the maids are supposed to make sure the alarm clocks are turned off but that doesn't always happen. (obviously) All this being said, for the rates they charge, to have this many problems and to stay in an older and foul smelling room...stay somewhere else.
- Official Description (provided by the hotel):
- As vast as the area's beaches, trails and art galleries, the pleasures at Laguna Cliffs Inn are virtually endless. Stay steps from the beach in a hotel that boasts an open-air design facing the ocean for a peaceful, picturesque experience. While here, enjoy coffee and croughnuts, Wi-Fi and our heated pool and spa, as well as our nightly wine reception and cookies and milk every evening. ... more less
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- Also Known As:
- Laguna Cliffs Hotel Laguna Beach
- Hotel Laguna Cliffs