I just got back from a weekend at the Casa Laguna Inn.
I have to say for the price of over $700 for two nights I just expected more. Perhaps my expectations were too high. The gentleman that checked us in....just didn't seem happy to be here/he had a very cool manner. Again for the rate I would expect top notch customer service(service with a smile). One morning at breakfast, after arriving at 9:45am, we were told to order quickly since they were about to close for the day. The sign on the wall said breakfast served until 10:30am. I guess if we had arrived at 10:15am I would have understood the request. The other morning, breakfast in bed order didn't include milk for the tea and coffee that was ordered. Omelette was suppose to be egg white and it came regular.Once again, the subtle things you looked for from a higher end place didn't seem to be there completely.
Now, on the positive side the gentleman that took care of the afternoon wine/snack-I believe his name was Bill. He was exactly what I expected-friendly, greeted us first, asked how our day was-those subtle things that make you feel welcome and make a HUGE difference. The spa services were very good, professional-no complaints there.
The patios on the ocean view rooms aren't private but the room was actually very nice. I'm from NYC so the size didn't bother me, but they were on the smaller side. The inn is so beautiful, I just wish that the customer service was better (or perhaps cheaper so expectations weren't so high).
- Also Known As:
- Casa Laguna Hotel Laguna Beach
- Casa Laguna Inn And Spa
- Casa Laguna Hotel
- Laguna Inn
- Casa Laguna Beach
- Casa Laguna
- Official Description (provided by the hotel):
- Discover an unforgettable ocean view getaway at our historic bed and breakfast in Laguna Beach, Orange County, California. Our inn features a wide variety of beautifully appointed guest rooms with luxurious eco-friendly linens, flat-panel HDTV, and ambiance fireplaces. Some rooms have jetted spa tubs. We're known for our full gourmet breakfasts, chosen from a menu of delectable entrees. A variety of soothing massage services are available in our on-site spa. Always rated among the top Laguna Beach hotels, our bed and breakfast in is just minutes from beautiful beaches, fabulous restaurants, and Laguna's famous art galleries and summer art festivals. All rooms limited to one or two persons regardless of age or relationship. Not recommended for families/children/groups. We are a green inn and a member of the slow foods movement, and our property is a registered wildlife refuge. ... more less
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