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“Disappinting” 2 of 5 stars
Review of Casa Laguna Inn & Spa

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Casa Laguna Inn & Spa
3.5 of 5 Hotel   |   2510 South Coast Highway, Laguna Beach, CA 92651   |  
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Ranked #2 of 22 hotels in Laguna Beach
GreenLeadersBronze level
London
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Disappinting”
2 of 5 stars Reviewed October 15, 2006

We stayed here for 3 nights as part of a tour of Highway 1.

Despite high hopes for this B&B we were extremely disappointed.

The rooms are very small - we had a double ocean facing room with balcony. The room was clean but so small that we had to empty our cases and then take them back to store iin the car.

Do not underestimate the noise from PCH1- we were awake from 5am each day as the traffic started to come through.

It is very difficult to walk into Laguna as it is about 2m and there isn't pavement all the way so you have to walk on the very busy and dangerous road. You can take a cab if you don't want to drive (despite the fact that on the first night the front desk told us that it was virtually impossible to get cabs into town).

The breakfasts were good and the small pool area was pretty but it wasn't enough to persuade us to return here again.

  • Liked — The breakfasts
  • Disliked — The size of the room
  • Stayed September 2006, traveled as a couple
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaGirl, General Manager at Casa Laguna Inn & Spa, responded to this review, January 23, 2011
We are sorry this guest did not love Casa Laguna, as many of our guests do and did even back in 2006. Many things have changed at The Casa, but we still have a few small, cozy rooms that many of our guests prefer. Those who want more room generally choose one of our suites. We still front on historic Pacific Coast Highway, just like many of the surrounding luxury homes, high-end resorts, and nearby fine restaurants. You may hear some noise from the road, but for most of our guests, it is not a problem. Most of our guests also appreciate being away from the hustle-bustle of downtown Laguna. If you don’t want to drive downtown, we have two wonderful restaurants within walking distance, and we now have better cab service than described by travelguru26, and a wonderful public transportation system that allows you to leave the driving to someone else.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
Dublin, Ireland
Senior Contributor
48 reviews 48 reviews
41 hotel reviews
Reviews in 36 cities Reviews in 36 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 6, 2006

Having never previously stayed at a bed and breakfast in the US and given the range of views on TripAdvisor, I was somewhat apprehensive about booking Casa Laguna - particularly as I was also booking a room for a work colleague. However, the overall experience was very positive and I would certainly recommend it to others.

I stayed in Casa Laguna while on my way to San Diego for a conference. Rather than taking a connecting flight from LAX to San Diego following a 10 hour flight from Europe, my colleague and I decided to hire a car and make the connection by road. The journey from LAX took around one hour and we were therefore enjoying a complimentary glass of wine and nibbles - various selections of dips, cheeses, nuts and olives - at Casa Laguna within a few hours of landing, rather than sitting in the transit area of LAX.

The first thing I noticed about Casa Laguna was the quality of service. Check in was extremely simple and friendly and we were given a quick tour of the hotel while being escorted to our rooms. I had booked an ocean view room for $ 200 per night. The room was fairly small, but very comfortable and clean. My colleague had a $ 250 per night deluxe room which was of a similar size and standard to my room.

Having spent most of the day in a plane, it was a real pleasure to stroll down to Victoria Beach and stretch our legs. The beach is about a 10 minute walk from the hotel and has beautiful views and is extremely sandy.

The one big downside of Casa Laguna is the lack of an on-site restaurant for evening meals. As a result, we had to get a taxi to Laguna Beach that evening. When you are jet lagged and tired, this is something that is best avoided, even if the meal at the San Shi Go sushi bar was very good.

Breakfast the next morning was extremely good and I would certainly recommend the House Omelette to start the day. The homemade banana bread was also excellent.

Many reviewers have noted the noise from the highway and the difficult parking conditions. While both of these are accurate observations, I had no problems with either. If you are seeking complete peace and solitude, however, then Casa Laguna is probably not for you. Similarly, if you are not prepared to park your car on the side road outside the hotel, parking may be an issue for you.

Overall, Casa Laguna was a complete change from the normal 4 and 5 star chain hotels that I tend to stay in when visiting the US. It was far more personable, far more relaxed and the food did not have the mass produced quality of chain hotels. Would I stay there again ? Absolutely.

  • Liked — Quality of services, quality of food
  • Disliked — located on side of highway
  • Tips/Secrets — don't pay the extra $50 for the deluxe ocean view rooms
  • Stayed September 2006, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
So Cal
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 1, 2006

My best friend found this B&B by searching the internet and reading lots of guest reviews...all of which do not do it justice. You really have to stay here to understand how wonderful it is. The staff is very attentive and friendly, yet not in a way that breaks the relaxed mood of the stay. When my friend and I first entered the room, we were literally oohing and aahing. The room was amazingly clean...and I mean clean. No dust in the corners of the bathroom, on the baseboards or the blades of the ceiling fan (yes, we really do check these things. We're the type who remove the comforters and pillows before we even unpack. No need to do this here...you could tell they were freshly laundered). There was a personalized welcome letter and a basket of water, fruit and homebaked cookies. Another guest staying there said when they entered their room, a CD of romantic music was playing in their room (we were on a girls-only getaway so no music for us). The wine reception was one of the best I've experienced - unique imported cheeses, nuts, fruit, interesting local wines, etc. Breakfast was truly gourmet and had plenty of choices of hot dishes, one for any palate. The homemade banana bread was to die for....definitely worth the calories! But even with all that, it was the grounds that took our breath away....lush plants, flowers and twinkling lights. Everywhere we walked, there was a little nook to sit and read or enjoy the view...several tables had a gorgeous view of the ocean. The hotel is right off PCH, but even with the cars, you still feel removed from all the hustle and bustle.

It truly is the quintessenntial B&B.....a warm friendly staff, relaxing environment, delicious food, charming decor (NO foo-foo flowers in the room....yay!). Oh, there's also the owners golden lab that lounges around the property...very mellow and lovable. The only issue keeping my review from being a 5-dot "Excellent" is the parking. It's mInimal and very tight. We were able to find a spot right in front on the street,, but other guests weren't so lucky. It's typical of little beach communities, but a pain none-the-less. However, if you are looking for a relaxing and personal place to stay, then the Casa Laguna is it. I would recommend it without hesitation and can't wait to go back with my husband so we can enjoy the private jacuzzi that overlooks the ocean.!

PS...be sure to check out the Inn Keeper's closet for brochures, etc of local food and entertainment. It's quite extensive. They also have a basket of local restaurant menus in the lobby. They made it so easy to dine out in an area not familiar to us.

  • Liked — Cleanliness, beautiful grounds
  • Disliked — parking
  • Tips/Secrets — book some time in the private jacuzzi
  • Stayed September 2006, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 27, 2006

we stayed this past sunday night. i booked an ocean view room from the hotel website for $250. when we arrived, i had to pay another $30 in taxes. so we're talking nearly $300. for that price, i expected more from the bed and breakfast.

pros: the grounds were charming. the staff very helpful. the wine and cheese from 5 - 7pm was delicious. they also had out giant organic macademia nuts, olives, guacamole, salsa and tortilla chips, veggie platter with dip, along with the wine, cheese and bread.
also, breakfast spread was nice. banana bread, pumpkin muffin, fresh fruit, granola and yogurt, bread and bagels, as well as your choice of something off of their menu. i got the casa omlette and hubby got the banana walnut crepe. he found his too sweet, alas, but was full from the buffet area.
the free peet's coffee all day was a nice perk.
i admit i booked mainly due to the food reviews! =)

cons: tiny tiny room. we had a tiny bathroom. hubby barely fit in the shower. the bed was squeaky and uncomfortable. the carpet looked old. the whole room just looked more worn than charming. also, we were on the highest deck with a long balcony going across all the rooms. it was very noisy with people tramping past our door late at night and in the morning! we were in room #18. also had idiots talking in the b&b car lot right behind our room at 10pm.

the walks to moss beach (tidepools and caves) as well as victoria beach (sands and strong waves), were not far, but dangerous! there is no pavement on one side of the road and the other side is narrow pavement. there are no crosswalks for miles and the south coast highway is exactly that. we walked past a shoulder to jay walk right outside the b&b and there was a fresh memorial with messages, flowers and boogies boards! obviously some poor kid who got struck very recently trying to walk across the busy road like we were doing!

not a nice walk into town. you would have to drive. parking was not an issue for us on sunday night, however, in town or at the b&b.

  • Liked — the food.
  • Disliked — the room.
  • Tips/Secrets — if it was half the price i paid, i may reconsider. but it's just too expensive for the room.
  • Stayed September 2006, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaGirl, General Manager at Casa Laguna Inn & Spa, responded to this review, January 23, 2011
Casa Laguna has always been known for their superb breakfasts, and we’re glad xiaotien enjoyed the food, if not the room. Many things have changed since xiaotien’s stay. We now serve a gourmet breakfast from a menu, and evening wine & cheese has taken on much more of a gourmet flair than the munch-fest xiaotien describes. A few guests still think some of our rooms are a little small, but we have a variety of room types and sizes to choose from. Our beds have changed considerably, and we now get raves about the luxurious bedding and cushy toppers. We’ve had no luck convincing the city/state to put in sidewalks or a crosswalk, but we continue to provide printed directions for walking to our nearby beaches without getting on Pacific Coast Highway. As to the worth of a stay at Casa Laguna, our pricing is competitive with all Laguna Beach accommodations receiving a similar consistant high level of customer satisfaction response.
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Palo Alto, Ca
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 20, 2006

My husband and I stayed here for two nights, in a "ocean view room." We chose this hotel based on the rating it recieved through this website (having stayed at very good hotels in the past) and we were very dissapointed.

First, the hotel sits on the very busy Pacific Coast Highway. The traffic was so loud that we kept our patio door closed, with the air conditioner on the entire time (and I hate air conditioners). Second, our "ocean view room" was more of an ocean view balcony, (again the noisy highway mere steps from the balcony) as you could only see the ocean from this vantage point., looking around a corner Third, the hotel is about a half a mile from the nearest beach and a mile and half from town, putting it in a lousy location. Last (and the inspiration for this review's title) is the building is old with low archways that my husband and I each hit our heads on in our 2 night stay, causing quite a headache.

On a positive note, the service was good, the grounds are beautiful, and the rooms clean.

We will not stay here again because of the location and noise. The included breakfast and cheep wine they offer 3 times a day do not a great hotel make.

  • Liked — beautiful garden
  • Disliked — location
  • Tips/Secrets — Stay directly on the beach if you travel to Laguna
  • Stayed August 2006, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaGirl, General Manager at Casa Laguna Inn & Spa, responded to this review, January 18, 2011
We are always surprised when a guest complains that Casa Laguna is situated on Pacific Coast Highway. That is quite obviously our address, and the photographs on our web site and in most promotions clearly show the highway in front of the main building. This is the only highway connecting Orange County’s beach cities, and nearly every hotel and literally thousands of luxury homes sit on historic PCH. That said, those who are highly susceptible to road noise may want to stay further inland, or at one of the high-end beachfront resorts. For most of our guests, the drone of PCH traffic becomes little more than white noise within minutes of their arrival.

This guest is incorrect in stating that the balcony is the only place with an ocean view. With few exceptions, the beautiful Pacific can be seen from gardens, patios, and terraces throughout our property, and from numerous windows. They are also incorrect about the distance to the beach. It takes less than ten minutes to walk to beautiful and historic Victoria Beach—we know, because we frequently make that walk ourselves to watch the sunset. And most visitors find being a mile away from the hustle and bustle of downtown Laguna a good thing. In regard to wearing a helmet in order to avoid striking your head on our beautiful Mission-style arches, we can think of no judicious response.
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Poway, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed September 7, 2006

Spent two nights here with my husband to celebrate our second anniversary. For $300 a night for the Newport Suite, we expected a bit more. The property had lots of charm, the staff not so much. They weren't rude, but neither were they helpful or engaging. They just seemed disinterested. What we liked: the pool, the breakfasts, the Peet's coffee, the jacuzzi tub in the room. What we didn't care for: the lack of water pressure in the shower (and that it was in the jacuzzi tub), the difficulty getting to the beach, the indifferent staff, the price.

Stayed September 2006
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaGirl, General Manager at Casa Laguna Inn & Spa, responded to this review, January 23, 2011
We hope that KaelinCB and her husband have had the opportunity to try a return visit to Casa Laguna in more recent years. Our current staff is fully trained and retrained to assure that they are providing top customer service and attention. Repairs and upgrades have been made throughout the property. And the things this guest liked about the property are still around today, but are even better. Beautiful Victoria Beach is just a ten minute walk from Casa Laguna, through lovely Laguna Beach neighborhoods. Our pricing is competitive with similar Laguna Beach accommodations receiving a consistant high level of customer satisfaction response.
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Lancaster, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2006

Great and affordable place. Service was wonderful. When we got to the room, there was music playing, chocolates, fruit and bottled water and candles for your soaking time in the tub. Amazing breakfast! Try the banana bread. Anything from the 10 items on the menu is guaranteed good. We had the omelettes and they were wonderful! While some people talked about the noise, we heard no noise whatsoever during our two night stay at the inn (we booked a courtyard delux room). Parking may be a little challenging but that is an insignificant issue compared to the wonderful things that this place offers. We will definitely be back next year!

  • Liked — The room and the breakfast!
  • Disliked — Parking
  • Tips/Secrets — None
  • Stayed August 2006, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Casa Laguna Inn & Spa

Address: 2510 South Coast Highway, Laguna Beach, CA 92651
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Laguna Beach
#1 Green Hotel in Laguna Beach
#2 Spa Hotel in Laguna Beach
#3 Family Hotel in Laguna Beach
#8 Business Hotel in Laguna Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Casa Laguna Inn & Spa 3.5*
Official Description (provided by the hotel):
Discover an unforgettable ocean view getaway at our historic bed and breakfast in Laguna Beach, Orange County, California. Our inn features a wide variety of beautifully appointed guest rooms with luxurious eco-friendly linens, flat-panel HDTV, and ambiance fireplaces. Some rooms have jetted spa tubs. We're known for our full gourmet breakfasts, chosen from a menu of delectable entrees. A variety of soothing massage services are available in our on-site spa. Always rated among the top Laguna Beach hotels, our bed and breakfast in is just minutes from beautiful beaches, fabulous restaurants, and Laguna's famous art galleries and summer art festivals. All rooms limited to one or two persons regardless of age or relationship. Not recommended for families/children/groups. We are a green inn and a member of the slow foods movement, and our property is a registered wildlife refuge. ... more   less 
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Also Known As:
Casa Laguna Hotel Laguna Beach
Casa Laguna Inn And Spa
Laguna Inn
Casa Laguna Beach

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