I had reserved a room at Casa Laguna for February 2. I arrived at the hotel a little before 10:00 am and my room was not ready. No problem at all. I told the woman at the front desk - she identified herself as the front desk manager - that I was meeting someone at 10:00 am in the breakfast room. She told me the breakfast room was only for registered guests. Somewhat stunned, I told her I wanted to register, but my room was not ready. The breakfast room was small, but there was only one table occupied - 5 or 6 tables were empty. I asked that she give me some consideration because the room was almost empty and she said no. Unbelievable! I asked if I could cancel my room and she said yes, but I'd have to pay. I ended up staying at the St Regis in Dana Point which was terrific. Never in my 40 years of staying at hotels around the world have I experienced such a uncompromising and ridiculous response.