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“Average hotel, not worthy” 3 of 5 stars
Review of Hotel Laguna

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Hotel Laguna
2.5 of 5 Hotel   |   425 South Coast Highway, Laguna Beach, CA 92651   |  
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Ranked #20 of 22 Hotels in Laguna Beach
Oslo, Norway
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Average hotel, not worthy”
3 of 5 stars Reviewed May 27, 2013

We were looking forward to stay in this hotel since it was supposed to be "traditional" cosy place. Well, "traditional" means old and smelly. The room was all stuffy and smelly when we came in, the bed sheets were a little ripped. Bathroom was ok, we have seen worse. Breakfast was almost non-existent, so we just went out for a freshly baked bagel and coffee. The personnel was friendly. They have a nice ocean view terrace, but so do many other places in Laguna beach. We had some drink in the hotel bar, which was pretty nice. It is an average hotel, was good enough for us to spend one night and never some back before.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLagunaOC, Manager at Hotel Laguna, responded to this review, June 21, 2013
Thank you for taking the time to review your recent stay at Hotel Laguna. It seems that our historic property may have not been the right fit for you. We wish you had mentioned your concerns to us while you were here as we would have addressed them immediately. We’re happy to hear that you were able to take advantage of our OceanView Bar & Grill’s nationally ranked view and delicious drinks. If you’re in town again this summer, we invite you to return to our restaurant to sample our brand-new menu and enjoy a stunning Laguna Beach sunset! Again, thank you for your feedback.

Safe Travels,

Sarah Lawson
Director of Sales and Marketing | Hotel Laguna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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315 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Palm Springs, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 12, 2013

Spent two days at this ocean front hotel....Warm welcome upon arrival...and Jasmine, at front
desk upgraded me to ocean view room. Room was clean, well taken care of, and very comfortable. Wonderful ocean terrace dining. Private beach with very attentive attendants ready
to serve you food and drink if desired. All staff were very accomodating and helpful.

Elegant lobby in this wonderful, historic landmark hotel. Can't wait to return.

Room Tip: Ask for ocean view, or partial view, and sleep to the sound of the tide.
See more room tips
  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLagunaOC, Manager at Hotel Laguna, responded to this review, June 21, 2013
We were so delighted to read your review! It sounds like you were able to take advantage of our amazing amenities and services. We are thrilled to hear that you enjoyed the view from your room and our restaurant. Our staff loves making our guests’ vacations enjoyable and relaxing! We greatly appreciate your taking the time to let others know how much you enjoyed your visit! Thank you so much for your feedback and we look forward to seeing you on our beach again soon!

Safe Travels,

Sarah Lawson
Director of Sales and Marketing | Hotel Laguna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 23, 2013

I was a little concerned about the condition of the hotel from some reviews I had read. You must know that when you book this hotel it is not new and to expect some old things... Like the size of the room and restroom. I was very happy to see that the room #204 was very clean and was a corner room with 2 windows. We could hear the surf very well.
My daughter and I had a very nice stay 4/19-4/20. The hotel has a fantastic location. I also had the best ever Lobster tail I have ever had. We had breakfast both days in the outdoor restaurant and all 4 dishes were excellent!
We did feel like the beach chairs were a little to close, but the service on the beach was excellent also.
The staff was very friendly and helpful, even called me to let me know we have left a beach towel in the room and did we want it maiiled.
We will be staying here again!

Room Tip: 204 corner room was great! 2 windows and is larger than othes
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLagunaOC, Manager at Hotel Laguna, responded to this review, June 21, 2013
We greatly appreciate your taking the time to share the details of your recent getaway, and we want to thank you so very much for choosing Hotel Laguna! The Ocean View Bar & Grill is not only the best view in town (and nationally recognized as one of the top 50 views in the US!), but also has some of the most delicious food! It sounds like you “caught” a taste of our mouthwatering lobster tail from our menu! The Beach Club is one of the most relaxing and enjoyable experiences you can spoil yourself with here in Laguna! We’re sorry to hear that the beach chairs were a little too close for comfort. When the weather is amazing, our guests can’t help but flock to our private beach! We loved reading you review and cannot wait to have you come back and enjoy our oceanfront location again!

Safe Travels,

Sarah Lawson
Director of Sales and Marketing | Hotel Laguna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed April 16, 2013

The hotel is 120 years old. The doors are a little hard to close. Water fluctuates from hot to cold. Big deal, its an old vintage landmark in Laguna. The beds were very comfortable. Direct-TV is a plus. Listening to the ocean waves at night was so worth the minor issues. The staff was extremely friendly. Early check- in was not a problem. Even when we were traveling from Disneyland and, called about our room at 10am. The private beach is just footsteps away from the hotel. The houseman were friendly and prompt with setting up chairs and umbrellas for our party. The beachside service helps make your beach time more fun. There nothing like having a cocktail next to the ocean. There is a playground, again footsteps away from the private beach and hotel. Perfect for our family. The breakfast is light. Muffins and cereal were served while we were there. Fresh fruit or a waffle maker would help out the breakfast.

Room Tip: The partial view room is nice. You can see the beach as well as the near by shops.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLagunaOC, Manager at Hotel Laguna, responded to this review, June 21, 2013
It sounds like Hotel Laguna was the perfect fit for you! We are very honored to have an elite Trip Advisor contributor take the time to reflect on your time spent at our Hotel. We are happy to hear that early check-in was a breeze and that our staff was caring and supportive of your needs. We’re very proud of our Beach Club and enjoyed treating you to the luxury of having lounge chairs, towels and umbrellas set up for you, along with delicious food and cocktails delivered right to you on the sand! We cannot thank you enough for your kind praise and thoughtful insight.

Safe Travels,

Sarah Lawson
Director of Sales and Marketing | Hotel Laguna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
129 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed April 14, 2013

I have visited this hotel on and off over the last 30 plus years. It has a fabulous location but over the years little has been upgraded, it is very tired. The common areas, including the roof terrace restaurant were very dirty on our last visit, tables uncleared and sticky. The stall were rude and we witnessed some dreadful abuse from staff towards a disabled diner. Totally out of order. Such a pity, such a waste of a prime location.

Room Tip: Forget it !!!
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLagunaOC, Manager at Hotel Laguna, responded to this review, June 21, 2013
We thank you for taking the time to leave your feedback. We would also like to take a moment to inform you that Hotel Laguna has undergone several updates throughout the past 2 years including new mattresses and pillows, carpeting, flat screen TVs with DirecTV, and drapes. Our on-site restaurant, OceanView Bar & Grill, has also undergone numerous changes including hardwood floors, new umbrellas and furniture, and several new flat-screens, the largest of which is 80”. Hotel Laguna is often praised for its caring and accommodating staff, so we are surprised to hear of such serious allegations of “abuse” from any of our staff to ANY guest. If you would like to send us the details (date, time, detailed account of what happened and who was involved), we will absolutely inform the appropriate managers and look into the matter further. Thank you so much for your feedback and we would love the opportunity to change your mind about us if you choose to visit again.

Safe Travels,

Sarah Lawson
Director of Sales and Marketing | Hotel Laguna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Level Contributor
126 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed April 8, 2013

booked 1 night for a last minute get-a-way, not too far from my OC/HB location - and it was perfect via 'hotel tonight' for a great price. arrived after 4:30pm and in time to drop bags off in room 208 -with view of main beach/coast/playground...in time for stroll on the sands during twilight to tidepools,( tidepools have seen better days- much better 15 yrs ago).

manage to snag a lounger with cushion on the hotel 'private beach' during the last 15"( beach boy was awesome, close by 6pm yet offer fresh towel)

too hungry to explore - so Oceanview bar/grill on location serve 1 of best 'house pale lager' and tasty seafood pasta + pizza for reasonable prices on the beach with gorgeous views of sunset.

aim for 1st Thursday of month for "ART WALK" - galleries opened till 9pm.

yes historic landmark so hotel is >75yrs old, decent sz rm. old windows( heard surf/waves all night) comfy kg.bed, smaller bathrm with tub. perfectly quaint for me - but I love old places, well kept,with friendly staff.
to hungry to

Room Tip: pay more and ask for ocean view rooms - if you don't mind crashing waves at night. mind you smal...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLagunaOC, Manager at Hotel Laguna, responded to this review, June 21, 2013
The management and staff of Hotel Laguna are so pleased to read that you were able to enjoy all of the wonderful accommodations at our historic Hotel via HotelTonight! We love that so many of our guests truly appreciate the charm and beauty that is Hotel Laguna. We compliment you for being so knowledgeable not only about our property but the surrounding city activities and happenings. Thank you for your patronage and your lovely review. Look for us again soon on HotelTonight—we’re big fans of theirs! 

Safe Travels,

Sarah Lawson
Director of Sales and Marketing | Hotel Laguna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Covina, California
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 28, 2013

I wanted a getaway for my birthday, so after reading lots of reviews for the Laguna Beach area I knew this was the place. I wanted a view, for long romantic walks with my husband, and somewhere nice to go for dinner within walking distance. Hotel Laguna provided me with everything I asked for. Yes, it's an old historic hotel, but it was so perfectly charming. We slept with the windows open, listening to the crashing waves all night long. We had our night and morning beach stroll, and jetted across the street to Nick's for a delightful dinner. We will definitely be back when we need to recharge the batteries.
All gushing aside, My one major critique has to be the continental breakfast offered. Please, I would rather you provide nothing at all than what was offered and the room in which it was provided was pretty awful.

Room Tip: The room 201, the corner room had the perfect view.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLagunaOC, Manager at Hotel Laguna, responded to this review, June 21, 2013
We would like to thank you for your descriptive feedback. Hotel Laguna is the perfect place to “recharge the batteries.” Our Corner Ocean Front room views are just about the best views you can find in Laguna Beach and we’re glad you had the chance to experience them! Please note that we have taken your advice on the continental breakfast and will no longer offer it, effective May 24th, 2013. We greatly appreciate your taking the time to comment on your lovely stay at Hotel Laguna, and we look forward to your next visit.

Safe Travels,

Sarah Lawson
Director of Sales and Marketing | Hotel Laguna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Laguna

Address: 425 South Coast Highway, Laguna Beach, CA 92651
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Laguna Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Laguna 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The newly renovated Historic Hotel Laguna in Downtown Laguna Beach offers all the modern luxuries of today with the historical charm of yesteryear. We have 2 on-property restaurants, the OceanView Bar offering the latest entertainment and weekend nightlife, an exclusive Beach Club, and an array of banquet services and meeting space. We also offer spa and beauty services and massage services (beach front or in the privacy of your guestroom). We are conveniently located within walking distance of all the summer pageants, festivals and the downtown Laguna Beach shops. ... more   less 
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Also Known As:
Laguna Hotel Beach

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