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“Great view and location, needs upgrading” 2 of 5 stars
Review of Hotel Laguna

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Hotel Laguna
2.5 of 5 Hotel   |   425 South Coast Highway, Laguna Beach, CA 92651   |  
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Hotel amenities
Ranked #18 of 22 hotels in Laguna Beach
Long Beach, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Great view and location, needs upgrading”
2 of 5 stars Reviewed October 17, 2012

Hotel Laguna is quaint hotel located on Pacific Coast hwy, with a great view of the beach. The hotel has a lot of history but definitely needs upgrading. The lobby and suites are nicely renovated, but the rest of the hotel and rooms needs to be renovated.The hotel could use painting and overall renovation in order to fit into the mostly upscale Laguna Beach. The only parking available is valet, which is always full. The valet staff was very rude, standing in the parking lot just smoking cigarettes, overcharging for parking even though I was a hotel guest. The front desk staff was also very rude, not very helpful or accommodating. I would recommend hiring all new front desk staff who understand what customer service is all about. The rooms are in desperate need of renovation, with out of date bathroom and mis-matched furniture. The room rate was very over priced for the quality of the hotel. The entire hotel should be upgraded. This hotel has so much potential, but needs complete overhaul.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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247 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Orange County, CA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 9, 2012

Came here to celebrate anniversary. Booked this hotel because of it's location, history, and availability of ocean front room. The hotel location is fantastic and the 80 plus year building has some charm. I would not expect everything to be new and updated. BUT, there's no excuse for a simple lack of cleanliness. Our room had food on the floor. The chair in the room and holes and cigarette burns on it. The coffee machine did not work in the "free breakfast" hospitality room and only cheap muffins and cereal was offered. The host at the front desk could not seem to care less when he was advised of the lack of cleanliness. Bottom line, there are plenty of better options on the beach in Laguna Beach.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 8, 2012

Hotel Laguna is a historic hotel located in the heart of Laguna Beach, California. Though the location and history of the hotel is wonderful and unique, the accommodations and night-time staff were not.

CONS:
No air conditioning units.
No screens on the windows which poses a potentially hazardous situation for small kids.
Water temperature of the shower goes from normal to scalding hot.
Ceiling fan is squeaky.
Every night, the club around the corner is blaring loud music until 2am, at 3am the street sweeper drives around the hotel alley way, and at 6am the garbage truck comes to take the trash away, which makes for a very loud night and no sleep.
The "continental" breakfast is meager and don't try the orange juice...it's just thick concentrate slush.
They charged us $200/night and that was a special rate...

PROS
Hotel is located directly on the beach with private access.

Room Tip: If you decide to stay here, ask for a room near the courtyard rather than one on the sides of the bu...
See more room tips
  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana Point, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 4, 2012

I will start by saying that this isn't the Ritz Carlton or the Montage or the St. Regis. It isn't swank by today's standards. It's best features are: old world, Spanish style charm; a prime location in the heart of Laguna Beach; and a room rate that's far less than other hotel rates in the area.

We upgraded slightly to a Coastline View room, facing north toward the public park and beach, for $210 before taxes and resort fee. It was worth the upgrade, as the view was really pretty, and the picture window opened all the way. (No screen, which seemed odd, but enhanced the view.) I can only imagine that an Ocean Front room would have offered a stunning view. I would not opt for a Village View room because of the constant noise of cars and people on PCH. Definitely upgrade to get the most out of your experience, especially since it won't break the bank to do so.

The room was not upscale, but it was comfortable and pleasant. The bathroom, however, did not have much going for it, with a lavatory style toilet, no counter space around the pedestal sink, and what we believed to be a beer opener on the wall. Enough said.

We did not take advantage of the on-site restaurant and bar for dinner or drinks, as we had other plans, but they looked inviting and had killer views. The free continental breakfast was in a stuffy little room and consisted of any coffee drink you wanted from a dispenser, juice and pastries. Eh. You should walk into town and get a better cup of coffee and breakfast.

The hotel is surrounded by an incredible array of restaurants and shops so you could walk, eat and shop forever. That is, when you're not lounging in front of the hotel on a comfy chaise in the So Cal sunshine. It's definitely a refreshing change of pace. You may feel like a 1930's starlet staying at Hotel Laguna, rather than a 21st century mogul.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2012 via mobile

Came here for a wedding the weekend of September 22, 2012. Rooms are over priced and severely outdated with no conditioning. I really don't want to hear from people that it's a older hotel and we need to enjoy the history of the hotel bla bla bla! Sorry! Update the rooms whoever the tacky owner is! I saw a ton Of the same comments that I am about to write! And the craftsmenship of the doors in the bathrooms with the wood chiseled out so the door can shut past the toilet was a plus! Ridiculous! What they are charging per night is a joke! Redo the windows and put some screens on for gods sake! The Mosquitos coming in we're a fantastic treat! Sadly they do weddings here. The brides have to get ready in rooms with no ac and swearing to death! Shame on the owner of this hotel! I read so many bad reviews! How sad for my friend and her family and Friends who stayed here this past weekend! Staff is ok they look just as miserable as the people who stay here!!!!!!!!

  • Stayed September 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 13, 2012

This property was built when one could buy up beachfront.

The good: The Pacific Ocean outside your windows. The restaurant with outdoor seating is amazing. The setting is unsurpassable. A sense of history. Be sure to check out the chronology in the form of pictures along the walkway to the restaurant.

The bad: The rooms are small and the bathrooms tiny. Not many electrical outlets. The parking lot is not owned by the hotel so if you arrive early you pay both for day and overnight. Although connected by a long ramp the parking is not convenient to the reception.

Room Tip: As long as you are there, get a room with an ocean view
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Laguna

Address: 425 South Coast Highway, Laguna Beach, CA 92651
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 On the Beach Hotel in Laguna Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Laguna 2.5*
Official Description (provided by the hotel):
The newly renovated Historic Hotel Laguna in Downtown Laguna Beach offers all the modern luxuries of today with the historical charm of yesteryear. We have 2 on-property restaurants, the OceanView Bar offering the latest entertainment and weekend nightlife, an exclusive Beach Club, and an array of banquet services and meeting space. We also offer spa and beauty services and massage services (beach front or in the privacy of your guestroom). We are conveniently located within walking distance of all the summer pageants, festivals and the downtown Laguna Beach shops. ... more   less 
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Also Known As:
Laguna Hotel Beach

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