The customer service at this hotel leaves much to be desired and is far from the standards one expects when staying at a "Waldorf Astoria" resort. The grounds are beautiful and the restaurants are tasty but so many aspects of our stay were so grossly mishandled that I'd have a hard time recommending this hotel to even my worst enemy. It started with the alarm in our room blaring at 7am the first morning of our stay and got worse when we realized after getting our car from valet and driving 20 minutes to breakfast that someone had backed it into a bush. If the scratches weren't obvious enough the giant stick jetting out of the tailgate was a dead giveaway. We immediately called the hotel to alert them to the situation and were put on hold/transferred several times, only to be told that we should not eat and immediately return to the hotel to begin the process of filing a report. After diving 20 minutes back to the hotel and waiting another 20 for the appropriate personnel to appear so that we could complete the paperwork we were repeatedly made to feel like we were making up or to blame for the incident. The ultimate blow came when security showed up to inspect the car, only to find that the main piece of evidence--the giant stick in the tailgate--had been removed by the valet manager. How sneaky! Luckily we had taken numerous pictures of the stick and the scratches/damage to prove that we were indeed telling the truth. We went on with our day after being assured that a manager would follow up shortly. When no one had, we went to the desk and spoke to someone who claimed to be a manager, but was both completely oblivious to and utterly unapologetic regarding our situation. We both have experience in the service industry and are sympathetic to the fact that accidents happen, it's all about how you react to these opportunities that matter. It would have gone a long way to have even one person show us a bit of compassion rather than trying to evade blame and force us to spend the majority of our precious vacation time filling out reports and worrying about whether we had done everything necessary to resolve the issue. We still have not been contacted by anyone from the hotel to receive closure on the matter. Bottom line: stay at your own risk, lower your expectations and park your own car!!!