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“Magical setting, but a Waldorf it isn't” 2 of 5 stars
Review of La Quinta Resort & Club, A Waldorf Astoria Resort

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La Quinta Resort & Club, A Waldorf Astoria Resort
4.0 of 5 Resort   |   49499 Eisenhower Dr., La Quinta, CA 92253   |  
Hotel amenities
Ranked #3 of 3 Hotels in La Quinta
Certificate of Excellence 2014
Santa Monica, California
1 review
“Magical setting, but a Waldorf it isn't”
2 of 5 stars Reviewed yesterday NEW

As someone who travels a lot and stays in Hilton properties around the world, we had high expectations of this resort. The setting is certainly magical. Alas, the "resort" is not, at least not for a discriminating traveler. The so-called "Casitas" are roomy but very dark, with only the barest of furnishings. Beds are lumpy and urgently in need of renovation. There are certainly much more attractive places in this sprawling resort, at least if you are ready to shell out upwards of $500 a night, but the lower category rooms are barely three stars. The food in the Twenty6 bistro was excellent, but the restaurant above it, the Mexican Adobe, was awful. The main pool area was loud and chaotic, but fortunately, each cluster of casitas has it own pool area. The wifi was erratic, and sometimes no faster than dial-up (forget about watching Netflix at this property). In sum, this is probably a great getaway for families and/or for golfers (which we aren't). But if you are looking for a quiet, relaxing getaway from Los Angeles, with a touch of luxury and sophistication that you would legitimately expect from a Waldorf Astoria brand property, keep looking.

  • Stayed March 2015, traveled as a couple
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
    148
    61
    23
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Vancouver, BC
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It was like a little city and there were neighbourhoods and each neighbourhood had a pool.
We shopped a lot and made lots of new friends.
It was also pretty close to a mini mall.
It was beautiful.
-Kiki age 9

Room Tip: any room is beautiful
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  • Stayed March 2015, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Visited LaQuinta in early January. Midweek post holiday family trip. Enjoyed the grounds and property. Great for our little toddler to run aroud. Room was nice with an oudoor fireplace to boot. We will defiitely come back to the area. Nice getaway for a vacation from the daily routine.

Stayed January 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne-Edith C, Manager at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, yesterday
Dear Mvb1018,
Thank you for sharing your recommendation of La Quinta Resort and Club with the TripAdvisor Community. I am so pleased to hear that you enjoyed our beautiful grounds and your Starlight Casita. We hope you will visit us again soon for another amazing desert getaway!
Best regards,
Anne-Edith Cameron
Director of Resort Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We've stayed in several locations in the Palm Springs area and La Quinta Resort is the best of the best. There's not a bad room on the property, the grounds are absolutely beautiful, the resort staff are friendly and accommodating and there are good restaurants to choose from onsite. Love renting bikes to explore the area and going for desert hikes very close by. Recommend taking the free Saturday morning walking tour of the grounds with the concierge, very interesting to learn about the resort's long, glamorous history!

Room Tip: More privacy if you're upstairs.
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  • Stayed February 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne-Edith C, Manager at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, yesterday
Dear phlashphelps,
Thank you for sharing this lovely review of La Quinta Resort and Club. To be called "the best of the best" is such an honor! I'm so pleased that you enjoyed our property and True Waldorf Service. On behalf of our entire team, thank you for being our guest and we look forward to seeing you again for another desert getaway.
Best regards,
Anne-Edith Cameron
Director of Resort Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

La Quinta has a reputation as a top notch resort, but our experience could best be charactorized as sometimes great and merely average at other times. We were meeting another couple at the resort, and they checked in first. Before we arrived, I heard from them that despite having made the reservation more than six months ago, there were unable to get their requested king size bed. We also had asked that our rooms be close in proximity, as the resort is huge, and that detail had also been missed.

Our check in was fine, but when we got to the room, I was underwhelmed. It looked unrenovated, and like a room that had last been updated in the 1950's. The bathroom was large, but again, not elegant or luxurious We saw a condo on the property that was for sale, and it was beautiful, and I assume that there are far nicer rooms available than what our friends and we were given. We'd have willingly upgraded if given the option, but when making our reservation, we had no idea that we'd be in a retro room.

What does make La Quinta special are the grounds and some of the staff. The property is lush, manicured, and beautiful, and the property is huge, at over 40 acres. The tennis courts are great, and that was another highlight of our stay. Worth special note are two of the on-site restaurants - Twenty6 and Morgans. The staff at Twenty6 was amazing - definitely the best trained and most customer service oriented peoplestaff that we encountered on the whole property. Morgans is the on-site fine dining restaurant, and we had an excellent meal.

My advice for travelers:

1. Ask for a renovated room or one of the newer condo units
2. Most rooms are in one story buildings scattered around a series of 40 swimming pools. Avoid a first floor room with a second floor room above. Our friends said that it sounded like a herd of elephants above them.
3. Make reservations for tennis and for Morgans well in advance during peak season.
4. Don't be surprised when the front desk staff seems busy or disinterested. When we asked for a late check out, we were turned down flat.
5. Be prepared to walk. If mobility is an issue, ask for a room close to the lobby/restaurant area

Room Tip: Ask for a new or recently renovated room
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  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne-Edith C, Manager at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, 5 days ago
Dear John W,
Thank you for being our guest and sharing this valuable feedback. While I'm happy to hear that overall your visit to La Quinta Resort was wonderful, it's a disappointment that even one aspect of your stay failed to exceed your expectations. I apologize that our service did not consistently meet this standard. I do hope you will come back to stay again, allowing us the opportunity to provide you the True Waldorf Service for which we are known.
Kindly,
Anne-Edith Cameron
Director of Resort Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newtown, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Overall excellent experience; lovely grounds and very convenient to the tennis tournament in Indian Wells. Good dining options on premises. Evening dining at the Morgan restaurant was excellent. Very convenient on-site tennis facilities and golf course.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne-Edith C, Manager at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, 5 days ago
Dear Randy B,
Thank you very much for such a strong recommendation of La Quinta Resort to the TripAdvisor community. I am so happy to hear that you enjoyed so many of the amenities that we have to offer. Thank you for being our guest, and I do hope you will stay with us next year!
Sincerely,
Anne-Edith Cameron
Director of Resort Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ca
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The arrangement of the rooms are really cute, they are in courtyard style with a pool for every courtyard so in all there are 41 pools on property. We had dinner at the Mexican restaurant and drinks at the steakhouse and the service was great. It was a fast trip for us so we did not have time to enjoy the pool but we had drinks by the firepit. The staff was great and allowed us to drink into the wee hours of the night. The staff will offer to drive you back to your room so that is a plus. Can't wait to come back.

Stayed March 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne-Edith C, Manager at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, 5 days ago
Dear beeklie,
Thank you for being our guest and sharing this lovely review with the TripAdvisor community. I am so pleased to hear you enjoyed your fireside time and our delightful cuisine! We hope to see you back soon for another desert escape.
Best regards,
Anne-Edith Cameron
Director of Resort Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Resort & Club, A Waldorf Astoria Resort

Address: 49499 Eisenhower Dr., La Quinta, CA 92253
Location: United States > California > California Desert > Greater Palm Springs > La Quinta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in La Quinta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — La Quinta Resort & Club, A Waldorf Astoria Resort 4*
Number of rooms: 796
Official Description (provided by the hotel):
La Quinta Resort & Club and PGA WEST® is a world-renowned Southern California desert retreat featuring 796 elegantly appointed casitas, suites and villas; the 23,000-square-foot Spa La Quinta® with 41 pools and 53 hot spas; 41 tennis courts; over 100,000 square feet of indoor and outdoor meeting and banquet facilities; and exceptional cuisine at Morgan’s in the desert, TWENTY6 and Adobe Grill. Known as The Western Home of Golf in America® and named ”North America’s Golf Resort of the Year,” it is home to five award-winning golf courses and four private courses – designed by legends Arnold Palmer, Jack Nicklaus, Pete Dye, Greg Norman and Tom Weiskopf. Golf instruction is offered at the PGA WEST Golf Academy. ... more   less 
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Also Known As:
La Quinta Resort & Club Hotel La Quinta
La Quinta Resort And Club
La Quinta Resort & Club, A Waldorf Astoria Resort Greater Palm Springs

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