La Quinta Resort & Club advertises itself as “a Waldorf Astoria Resort.” If this evokes visions of exceptional quality and service, we strongly suspect that you will be very disappointed. While the outside grounds are beautiful and dotted with citrus trees and flowers, lighting was sparse, resulting in numerous trip hazards at night. Most significantly, our accommodation had serious problems. Our room had window shudders that blocked out only a fraction of the light at sunrise. While there were curtains adorning the sides of the windows, the curtain rings were welded to the rods so that the curtains could not be drawn across the windows to block the light. The front desk told us that the curtains were intended to be “decorative” only, which meant that we were awakened every morning at sunrise—not our intent while on vacation.
Our room included an outdoor veranda with a fireplace, a feature that increased our lodging expense considerably. The seat cushions on the furniture were filthy with dirt, and food or other stains of some unknown origin. Needless to say, we never sat on the veranda.
Finally, every day brought new challenges with La Quinta’s housekeeping staff. I was working through a cold, and my conspicuous handwritten notes for the housekeeping staff to leave extra boxes of tissues and toilet paper were always ignored. For several days, it was necessary for us to call the front desk to request these sundries. In frustration, we eventually bought our own tissues and toilet paper at Walgreens. On one day, for no apparent reason, housekeeping left us only half of our full complement of towels. On the third morning of our stay, I was feeling better and asked the front desk to have housekeeping strip and remake our bed with fresh sheets and pillowcases. When we got into bed that night, we discovered that the sheets had been placed on the mattress in such a way that the bottom 5 to 6 inches of the mattress were left completely uncovered. We called the front desk at 11:00pm and waited for housekeeping to once again remake our bed. Two members of the staff arrived, one of whom appeared to have had no experience with making up hotel beds. We got back into bed about an hour later, stressed and aggravated.
The following morning, we spoke to Jonathan, a front desk manager, who agreed to give us a credit for one night’s lodging as compensation for our numerous problems. Moreover, he assured us that he would personally guarantee that we’d experience no further housekeeping issues during the remainder of our stay. We left the resort for the day and returned to our room at approximately 4:45pm, only to be dumbfounded that our room had not yet been serviced by housekeeping. We attempted to contact Jonathan but were told that he had left for the day and could not be reached. The front desk’s first response was that it was still early and that housekeeping would eventually get to our room. A few minutes later, the front desk called to ask us to respond to housekeeping’s assertion that they had knocked on our door at 3:00pm and that we had refused service for some reason. It was obvious that management refused to take responsibility for the deficiencies in the resort’s operation and instead tried to blame us for the numerous housekeeping deficiencies. We politely explained that we had been in downtown Palm Springs all day and that rather than trying to put us on the defensive, management should really address the obvious problem that its housekeeping staff was being untruthful and lacked competence.
We left the room when housekeeping arrived and returned about an hour later. A standard pillowcase had been placed on one of our king size pillows so that 6 inches of the pillow were exposed. Our 4 used water glasses had not been replaced. We called the front desk to say that we had reached the end of our patience and would be checking out the following morning two days early. Later that night, we reviewed our final bill with the front desk and were told to call the front desk in the morning to authorize the billing of our credit card in the agreed upon amount. When we did so, we learned that the amount that we were about to be charged was higher than the amount that we had been quoted the previous night. We needed to speak with yet another manager to resolve the billing problem.
Overall, our experience at La Quinta Resort was terrible, and we would not recommend it to anyone.
- Official Description (provided by the hotel):
- La Quinta Resort & Club and PGA WEST® is a world-renowned Southern California desert retreat featuring 796 elegantly appointed casitas, suites and villas; the 23,000-square-foot Spa La Quinta® with 41 pools and 53 hot spas; 41 tennis courts; over 100,000 square feet of indoor and outdoor meeting and banquet facilities; and exceptional cuisine at Morgan’s in the desert, TWENTY6 and Adobe Grill. Known as The Western Home of Golf in America® and named ”North America’s Golf Resort of the Year,” it is home to five award-winning golf courses and four private courses – designed by legends Arnold Palmer, Jack Nicklaus, Pete Dye, Greg Norman and Tom Weiskopf. Golf instruction is offered at the PGA WEST Golf Academy. ... more less
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- Also Known As:
- La Quinta Resort & Club Hotel La Quinta
- La Quinta Resort And Club
- La Quinta Resort & Club, A Waldorf Astoria Resort Greater Palm Springs