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“Nice little surprise” 4 of 5 stars
Review of La Quinta Resort & Club, A Waldorf Astoria Resort

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La Quinta Resort & Club, A Waldorf Astoria Resort
4.0 of 5 Resort   |   49499 Eisenhower Dr., La Quinta, CA 92253   |  
Hotel amenities
Ranked #3 of 3 hotels in La Quinta
luton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Nice little surprise”
4 of 5 stars Reviewed September 6, 2013

We stayed here for 2 nights over Labor weekend (2 adults & 2 young teenagers), arrived on Friday night and check in was a bit slow, however Chris was very helpful in getting us rooms close together, rooms nice but a little dated, carpets well worn, furniture the same and paint on carpet and bathroom tiles, however beds were very comfortable. We found the ambiance of the resort very relaxing and very peaceful with the exception of the young kids on their scooters in the casita next to us, they obviously did not have a volume control button!!! not the hotels fault, poor parenting. The only negative we had about the hotel was when our daughter sat on the sunlounger on the balcony it broke (she is about 45kgs) and she suffered bad grazes to her back. When we reported this to staff in the lobby the manager Jason Plazola was called, his approach and how he dealt with us was superb, he called for security named Ricardo who met us in our room examined the sunlounger and offered to get maintenance to come and remove it, but because we were leaving the next morning we told him to leave it until the next day, his care and attention to our daughter was fantastic and gave me medical supplies so I could continue to treat her. I feel I have to mentioned these three members of staff because I felt they went above and beyond their duties and are a credit to the hotel. We only ate in Adobe Grill food was fine, our waitress was just 'ok' definitely have got better service. But once again, well done Chris, Jason and Ricardo, guys like you make a hotel worth visiting, and because of you we will consider La Quinta on our next trip.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zakee J, Director of Operations at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, September 9, 2013
Dear Lutongills,

Thank you for taking the time to write a review of your experience at La Quinta Resort. I'm very glad that overall you found the resort relaxing and peaceful. Needless to say, we're very concerned with the safety of our guests, and it's especially good to know that Chris, Jason and Ricardo made sure you were well taken care of. We would definitely welcome the opportunity to serve you again in the future, and wish you all the best on your travels.

Sincerely,

Zakee Jones
Director of Operations
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (393)
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English first
South Pasadena, United States
1 review
5 of 5 stars Reviewed September 6, 2013

I highly recommend this resort because of the extraordinary staff, magnificent location, and the rooms are very big. I really enjoyed staying there. I was very surprised at the size of the room. The staff was so accommodating and willing to help with whatever I needed. I drink hot tea and I was able to get an electric kettle. My wireless connection was not working and the staff came in and worked on it and was able to get my connection. The place was very very clean. The pools were clean too. I would highly recommend this resort.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

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Zakee J, Director of Operations at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, September 9, 2013
Dear Michele,

Thank you for your heartfelt recommendation of La Quinta Resort! We're very proud of our beautiful, historic grounds, but the truth is that our extraordinary staff truly makes the resort a special place. Sometimes it comes down to a simple act such as providing an electric kettle, because we believe that the essence of true Waldorf service begins with these details.

We're grateful you chose to stay with us, and we look forward to being of service again in the future.

Sincerely,

Zakee Jones
Director of Operations
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Monte Sereno, United States
1 review
5 of 5 stars Reviewed September 5, 2013

Great!!! Beautiful place with great services! The staff was extremely helpful. The meeting rooms were great for out group! The meal service was excellent! Thank you so much for all your help for our Group!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zakee J, Director of Operations at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, September 9, 2013
Dear Donald & Rose,

I'm very pleased you had such an excellent experience at La Quinta Resort with your group. I'm extremely proud of our staff, who diligently strive to provide true Waldorf service to everyone who stays with us. It was our pleasure to serve you, and we'd love to welcome you back any time.

Sincerely,

Zakee Jones
Director of Operations
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Bakersfield, United States
1 review
4 of 5 stars Reviewed September 5, 2013

Overall the room and grounds were very nice. Parking was tough at times. Plan for a long walk if you arrive back at the hotel late in the evening. You will be extremely pleased with the size of the bathroom. It was really nice to be able stretch out in the tub after a long afternoon.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zakee J, Director of Operations at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, September 9, 2013
Dear Allen W,

Thank you for joining us for your recent stay at La Quinta Resort. And thank you for mentioning our luxurious tubs! There's nothing like a good soak after a round of golf or a game of tennis, or even just an afternoon out and about. With 53 hot tubs on property, and of course the tub in your room, there are plenty of options for soaking away your cares.


All the best,

Zakee Jones,
Director of Operations
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Cancun, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 5, 2013

The resort was nice, we had one of the pool side rooms. It was more on the quiet side, no music by the pool. The food was good but expensive and the house keeping took their time getting to your room. But the pool was right outside our door we could easily go to our room for snacks, drinks and the pool was open until 11:00 pm. Although if you want to walk around at night, all the shops close early. We had a good time with our family and friends.

Room Tip: If your looking for a quiet family getaway pool side is good. We never made it to the main pool. I b...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zakee J, Director of Operations at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, September 6, 2013
Dear CulverCityLoly,

Thank you for taking the time to write a review of your experience at La Quinta Resort. As you mentioned, the configuration of casitas around the pools makes the resort an ideal place for families and groups of friends to stay near each other and enjoy quality time relaxing together. I'm so glad you enjoyed your time with your friends and family as well, and I hope you will consider us again when planning vacations in the future.

Sincerely,

Zakee Jones
Director of Operations
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Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2013

This was our first trip to La Quinta. We were with friends, and this was a perfect stay. The rooms were absolutely gorgeous. Extremely spacious and very clean. The property was lovely with numerous pools around for use. The views were stunning. The restaurants were fantastic and though we did leave the property, we felt like we never had too. The staff was very friendly. The ambiance of the resort overall is very relaxing, peaceful and serene. We will definitely return to this resort.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zakee J, Director of Operations at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, September 6, 2013
Dear TurboTrolley,

I appreciate your taking the time to write this thoughtful review. It sounds like you had an excellent first visit to La Quinta Resort. I'm glad you mentioned the stunning views, because that's one of the luxuries of staying with us--the opportunity to pause and revel in the view.

We happily anticipate welcoming you back for your second visit, and beyond.

Sincerely,

Zakee Jones
Director of Operations
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 4, 2013 via mobile

Was here over labor day weekend!! Friday-Monday! Check-in was a piece of cake! Our room (444) was ready to go when we got there! We were greeted with a lot of smiles and friendliness! The room location was great...the pool was just a few steps away and throughout the whole stay not alot of people were coming our direction. The Adult pool was pretty full and does not allow guest to bring in there alcoholic beverages since they have a bar. Our housekeeper (Raquel) was amazing!! Very courteous and helpful. :) We had dinner at the Adobe Grill...not that great. Pretty pricey!! The people who complain about this place being "old" or need "renovation" i recommend La Quinta Tour that they offer! (FREE) Gives you the history of La Quinta and the tour guide shows you different areas in this huge resort! Overall we enjoyed our second time here and will definitly come back in the future!! IT WAS HOT HOT HOT, but i love the heat!!

  • Stayed August 2013
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zakee J, Director of Operations at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this review, September 5, 2013
Dear tanisha83,

Thank you so much for your enthusiastic and thoughtful review! I especially like that you highlighted our history tour, which is presented by Dee, our concierge. Dee has a lot of interesting tidbits about the property that really help bring it to life, and I appreciate your recommending her tour. I'm looking forward to passing along your positive words about Raquel as well. We'll be looking forward to your third visit!

Sincerely,

Zakee Jones
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Resort & Club, A Waldorf Astoria Resort

Address: 49499 Eisenhower Dr., La Quinta, CA 92253
Location: United States > California > California Desert > Greater Palm Springs > La Quinta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in La Quinta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — La Quinta Resort & Club, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
La Quinta Resort & Club and PGA WEST® is a world-renowned Southern California desert retreat featuring 796 elegantly appointed casitas, suites and villas; the 23,000-square-foot Spa La Quinta® with 41 pools and 53 hot spas; 41 tennis courts; over 100,000 square feet of indoor and outdoor meeting and banquet facilities; and exceptional cuisine at Morgan’s in the desert, TWENTY6 and Adobe Grill. Known as The Western Home of Golf in America® and named ”North America’s Golf Resort of the Year,” it is home to five award-winning golf courses and four private courses – designed by legends Arnold Palmer, Jack Nicklaus, Pete Dye, Greg Norman and Tom Weiskopf. Golf instruction is offered at the PGA WEST Golf Academy. ... more   less 
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Also Known As:
La Quinta Resort & Club Hotel La Quinta
La Quinta Resort And Club
La Quinta Resort & Club, A Waldorf Astoria Resort Greater Palm Springs

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