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“Great Place to Stay for Coachella Music Festival!” 5 of 5 stars
Review of La Quinta Resort & Club, A Waldorf Astoria Resort

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La Quinta Resort & Club, A Waldorf Astoria Resort
4.0 of 5 Resort   |   49499 Eisenhower Dr., La Quinta, CA 92253   |  
Hotel amenities
Ranked #3 of 3 hotels in La Quinta
Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
“Great Place to Stay for Coachella Music Festival!”
5 of 5 stars Reviewed April 26, 2011

My husband and I booked a travel package for the Coachella Music Festival which included a stay at La Quinta. The resort came highly recommended by friends and family, and they were right on! Great service, the room was very nice (although a little old and worn, we were in the original part of the hotel, but it added to its charm) and there was a lot of privacy given that the rooms are in "casitas". We also had massages at the Spa--heavenly! The pools were crowded--it was very hot--but we always found chairs and an umbrella, even if we had to walk around a little bit--there are too many pools within the hotel to count. The only "blip" in our trip was the extremely slow and unresponsive service at one of the resort restaurants, TwentySix. I think they were just overwhelmed with the crowds for the festival weekend, but at one point, even after getting the attention of another server, we sat for almost thirty minutes before someone stopped by to take our order. We also ate at the Mexican food restaurant, I can't remember the name, but the service there was good. I highly recommend this hotel for festivals at the Empire Polo fields--it is really close to the concert venue and we utlized the shuttle that was included in our package purchased through Valley Music Travel (which I highly recommend--the package was seamless from beginning to end). Just be prepared when eating at the resort to wait with the throngs if you want to sit down and eat. The hotel also set up temporary snack carts where you could purchase to-go items, which was a nice alternative.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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La Quinta, California
1 review
5 of 5 stars Reviewed April 26, 2011

Our entire family loved La Quinta... we all play tennis and the kids were in the kids' tennis camps and took lessons from Coach Tom, Coach Jim, Coach Ian and Coach Leif. All helped the kids (and their parents!) to get better. The front desk staff of cindy and Julie greeted us each day with a smile, and were able to set up some private matches as well. We'll be back next spring break.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Flagstaff, Arizona
1 review
2 of 5 stars Reviewed April 20, 2011

We came to the resort on a trip that was paid by for work for leisure. Thank goodness we did not pay for this experience. The first impression was that while our room was a good size it was dirty. Dust on light fixtures, black dirt along the edges of everything, and dirty furniture and the curtains are water stained and dirty. It looks like it gets occasionally wiped down with a damp cloth but never really cleaned. The first call we made to the front desk was to ask them to clean the patio furniture as the entire patio was filthy. They cleaned it right away. Our second call was to fix the air conditioner as the room could not get below 83 degrees on a 100 degree day. They came right away and made a lot of noise (in the bathroom??) but the air was fixed temporarily. Then we called to have the comforter changed as they do not use duvets they just wrap the comforter in two flat sheets so when the sheets are pulled back the comforter was covered in old bloodstains. This they said they replaced but they just turned it over because the same bloodstain was back when the next maid came the next day. Then the AC was broken again, this time it took a little longer for them to come and by the time he came it was 85 degrees in the room so I had opened the doors to get a breeze going. The maintenance man then proceeds to tell me I broke the AC because I was running it with the door open and it cant cool the outdoors!!! I told him I just opened the door and he rolled his eyes at me and then put a note on the AC control unit not to run the AC with the doors open!! So rude I could not believe it. We tried to enjoy the pool in the day time and the umbrella was broken and would not stay up so we could not stay out long because of the extreme sun and no shade. The pool tile is coated in a think layer of body grease which is disgusting. We were here for five days and the pool was never cleaned. We went out tonight to see and it still had the same palm fronds in it as it did three days ago. We walked to several of the the other pools and they were all in the same condition.

There are so many things wrong with this place I am getting tired of listing them but the worst was we had called ahead and booked several hundred dollars of spa services and when we got here we were told there were no reservations in our name. All they have left was one spot for a couples massage so we took it. They asked if we preferred male or female therapists and we said female and they gave us a male which was so awkward. All is all I would not come here again as they do not maintain it at all! This is too bad because the concept and the place are amazing if they were just being taken care of.

  • Stayed April 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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West Orange, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 19, 2011

We were here for work but could not help falling in love with the grounds, the staff, the pools and my suite even had a private yard and jacuzzi. I can wait to come back on vacation. The night before we left, they even had fireworks and what a light show with mountain in the background. Thank you

Room Tip: Such great rooms and suites look at the website
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  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 19, 2011

I made the reservations for this hotel in August 2011 and even paid for an upgrade into the next room category (if one was available). Apparently, our "upgrade" consisted of a VERY DARK (poor lighting, few windows) casita-style room with outdated bathrooms and furniture. Housekeeping skipped cleaning our room altogether on one of the days of our stay, and one night, we found a cockroach crawling over toiletries in the bathroom. After housekeeping came to kill the cockroach, the message we got was simply to call again if we "see any more roaches." This for a $380/night room!!!!! Needless to say, we barely slept that night, and checked out first thing in the a.m. Asst mgr did a very poor job of handling our complaint and even when I called the manager of the hotel, David, he failed to call me back. PLEASE DO NOT EVER STAY HERE. THE HOTEL ROOMS ARE DARK, OUTDATED AND ROACH INFESTED. We were joking that we would have probably been better off at a Motel 6. Seriously. We would have been.

  • Stayed April 2011, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Carlsbad, CA
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed April 16, 2011

Who: me, wife, daughter (age 10)
When: March 11-13
Booked via: Hilton.com … there is a resort fee associated with the property that covers all the usual things that used to be included in the room rate: phone calls, internet, self-parking, gym access, etc.
HHonors status: Gold

Aside from taking advantage of my HHonors status we have always wanted to stay at La Quinta. We come to the desert every year at this time to catch the first weekend of the BNP Paribas tennis tournament. The last couple of years we have stayed at the Mojave Resort in Palm Desert and this year we decided to try something different. I’m glad we did as we very much enjoyed the La Quinta and have already booked our stay for next year’s tournament.

Check-in: We arrived at the hotel at about 2:00 and were promptly checked into our room. The lobby is very nice, and as soon as we got to the front desk we were offered some delicious fresh-squeezed citrus juice (orange & grapefruit). Unfortunately, due to the hotel being full, I was unable to get my customary HHonors upgrade. The front desk clerk was very apologetic but I figured this would be the case with the tournament in town. We were asked to load our luggage on a golf cart and then followed a bellman to our cottage. We parked right in front of the cottage and were given a permit. You must keep the permit in the car or your car will be towed.

Room: There is nothing special about the room itself – it is old but nice. It has a definite southwestern feel to it. The room had a king-sized bed (very comfortable), a dresser, two nightstands, and a small table with two chairs. There was a nook with a flat-screen television. The room also has a working gas fireplace. What made the room special was the cottage-like feel due to the private courtyard. Our cottage was completely walled in, with a lock to get into the courtyard plus the lock to enter the room. On the courtyard were a large table and chairs, and a lounger. The courtyard was quite large and even had a couple of citrus trees. We had to call the front desk a couple of times to get our bottled water (included for HHonors and hair dryer and extra towels) but otherwise the cleaning service was fine.

Bathroom: The bathroom is fairly good sized with a large tub and free-standing shower. There are two sinks and one small room with a toilet. The amenities were pretty good – at least I thought they were. My wife never likes what is provided by the hotels and always brings her own items. The water pressure was good and there was plenty of hot water.

Pools: There are pools everywhere on this property – I think there are over 40. The closest one to our cottage was just around the corner. It was in a very nice, large courtyard. The only thing I would have changed would be to make the pool warmer. In walking around the property we saw many of the other pools, including the large resort pool near the spa and tennis centers.

Grounds: The grounds are beautiful and in March the smell of citrus blossoms blooming is fantastic. Throughout our stay we saw many people working on the landscaping. My only gripe is that there is too much grass – this is a desert.

Shopping: There is a nice plaza with some shops that contain the usual things you’ll see at a resort. I was surprised to see a separate Polo Ralph Lauren shop. The fact that La Quinta used to be owned by KSL is quite evident as many of the shops are similar to those found at La Costa Resort & Spa. The sundry store is good, but pricey. The shops on El Paseo in Palm Desert are there if you want to spend some money.

Tennis: The tennis facility is excellent and is probably as large as any you will find at any hotel in the country. Tom Gorman is a big name in US Tennis and he runs a good facility. As you can imagine, it is especially hopping during tournament time. We booked court time for Saturday and Sunday mornings well in advance of our stay. In fact, we called months in advance to find out when we could book and then called right at the appointed date/time. When we checked in for our first day of tennis the pro shop was packed with people, most of who were going to end up walking away disappointed because they didn’t book in advance. You should also be aware of the fact that use of the tennis courts is not included in the resort fee. I believe we paid $25/hour for the play time.

Gym: I used it both mornings and thought it was a great facility.

Dining: This is the weak part of the resort. We did happy hour one evening on the plaza, which was just OK. We then dined that evening at Adobe Grill, which was mediocre at best and definitely over-priced. The highlight of the evening was when Caroline Wozniacki (women’s world #1 tennis player) walked in with her family/friends. They were turned away at the door because they didn’t have a reservation. The food in the sundry shop is also expensive – the best deal is the breakfast burrito stand that is setup on the plaza in the morning – cash only! We also ate at Mama Gina in Palm Desert – don’t even think about dining there without a reservation during the tournament. On our next visit we’ll give Ernie’s at the PGA West course a try.

Staff: Everyone we encountered at the hotel had a great attitude and a smile on their face.

Summary: As already mentioned – we’ll be back next March and this time we’ll be staying one extra night.

  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed April 16, 2011

Here are a few highlights of our visit:

1. The staff at the Adobe and Twenty6 restaurants were courteous and the food was excellent. The award winning tamales were the best we've ever had. We would definitely recommend both restaurants to anyone and we look forward to returning.

2. We enjoyed the swimming pool and Jacuzzi located right outside our room. Having so many swimming pools on the property was convenient and gave us a real sense of privacy and luxury.

3. We did not bring our pets on this trip, but it was comforting to see others enjoy such pet friendly accommodations.

4. The grounds themselves are breathtaking with perfectly manicured lawns, seasonal flowers in bloom and the mountains as a serene back drop for my family's habit of picture taking.

5. Our day at the spa cannot be put into words though I can try..... Relaxing, Wonderful, Majestic, First Class.

Would definitely recommend everything this resort had to offer. We had a fantastic trip.

Room Tip: they have something for everyone.
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  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about La Quinta Resort & Club, A Waldorf Astoria Resort

Address: 49499 Eisenhower Dr., La Quinta, CA 92253
Location: United States > California > California Desert > Greater Palm Springs > La Quinta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in La Quinta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — La Quinta Resort & Club, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
La Quinta Resort & Club and PGA WEST® is a world-renowned Southern California desert retreat featuring 796 elegantly appointed casitas, suites and villas; the 23,000-square-foot Spa La Quinta® with 41 pools and 53 hot spas; 41 tennis courts; over 100,000 square feet of indoor and outdoor meeting and banquet facilities; and exceptional cuisine at Morgan’s in the desert, TWENTY6 and Adobe Grill. Known as The Western Home of Golf in America® and named ”North America’s Golf Resort of the Year,” it is home to five award-winning golf courses and four private courses – designed by legends Arnold Palmer, Jack Nicklaus, Pete Dye, Greg Norman and Tom Weiskopf. Golf instruction is offered at the PGA WEST Golf Academy. ... more   less 
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Also Known As:
La Quinta Resort & Club Hotel La Quinta
La Quinta Resort And Club
La Quinta Resort & Club, A Waldorf Astoria Resort Greater Palm Springs

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