We've stayed at this property twice now, and can confidently say, you will ENJOY your visit.
The entire staff, from the front desk, ( a special thank you to Marcos, who helped us tremendously ) to Nettie, & the entire kitchen team, especially Julian who always delivers exceptional service, to housekeeping.... they all do their best to welcome you & make you feel comfortable.
The Engineers do a fabulous job keeping the property running smoothly ( & well maintained! ), and will be of prompt service should you require their assistance.
We had a couple of issues upon check in, which were addressed immediately ( thank you Frank ) except for the disappointment in not getting the room we'd requested a year before....but, that's OK. They gave me a quiet, top floor room as requested, so I was grateful for that.
One reoccurring issue that we've noticed this past year in our annual vacations south was the amount of pot smokers who because they have a green card feel that they can light up in their rooms, hanging out a window, or on their balcony at anytime. And often then drive. At every hotel we stayed at ( Ayres - Moreno Valley, Hampton Inn - Santa Clarita, and in Red Bluff....& at rest stops we'd see people smoking & take off in a haze of smoke.....) this was a constant theme...except in Red Bluff where the police actually showed up...
The real issue is that Management needs to be very clear on NO smoking in any rooms. Only in the designated smoke area, which is outside, private & away from the general public. I realize this is a fairly new situation, but, ultimately the management has to set the ground rules, & during our recent stay ( March 2013 ) they did just that. My son endured terrible headaches because of the smell of pot in our room, from one & two floors away. Come on people, be more courteous.
As for the freshly prepared food that the HWS staff serves each day, it is delicious. They go above & beyond to ensure your dining experience is exceptional.
The rooms are well appointed & comfortable. The kitchenettes are terrific, stocked with a full size fridge, micro, d/w, & cooktop. I especially like the full size desk with the plug-ins as I often have work to do, yes, even on vacation.
The water pressure is good, & the showerhead is great...they have good quality bath products as well.
The pool area is gorgeous, but in need of more loungers. While we were there ( over 10 days each visit ) they implemented " no saving pool chairs " after numerous people threw towels down on loungers as soon as the pool opened in the morning, for use later on. Maybe this is only a " Spring Break " situation...but we didn't experience that anywhere else in the month we were traveling though. Glad they enforced the rule....
The parking is good & the hotel is located close to all shopping venues.
This is a great hotel and since discovering the HWS chain a couple of years ago have enjoyed all my stays ( except for L.V. last year ).
I look forward to my next stay in a few months, and can guarantee you'll enjoy this hotel just as much!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.