We had stayed at this facility for New Year's several years ago (I didn't review it then) and elected to do it again. A few things were different this time, however.
Let me start off by saying the location is excellent for a brief stay in the Coachella Valley. This hotel is directly across the street from La Quinta Old Town, down the street from a supermarket complex and within easy walking distance of a number of good restaurants (Sandbar, Desert Sage, Hog's Breath, Lavender Bistro, Stuft Pizza). The reason we stayed here was because we could walk to dinner on New Year's Eve without concern about having a cocktail or two. And compared to its older, more luxurious competitor, the La Quinta Spa & Resort, the price was reasonable.
But this is not a four-star resort. As a Hilton Honors member, I at least expected staff to read my preferences. Maybe they did, but it wasn't evident with our first room. Yes, it was a high floor (there are only 4 floors in the hotel) but it was directly across from the elevators. So without so much as even looking at the room we marched back to the reception desk and asked for a different room.
The person who had given us the first room was busy but another young man (David) who seemed to be some type of Manager on Duty, gave us a second room. He mentioned there was a service elevator "near by" but thought the room would fit our needs. Unfortunately he was wrong. This room ended up being worse than the first because the service elevator shaft backed up to the bedroom wall of the suite, and the same hallway to the elevator ran adjacent to the room where it housed both a soft drink machine and an ice machine.
So for the third time we marched down to the front desk to see what else was available. I mentioned to David that we would happily pay the added cost of a balcony room (we knew from earlier conversations that they were full for the holiday) but none were available. So this time we were on the 3rd floor but the room was mid-corridor and not a problem.
The only other somewhat annoying problem, if it can be called that, is the lack of appetizers during the Manager's Happy Hour. We certainly didn't book our reservation based on free food, but all three nights it was basically the same appetizers; tortilla chips & salsa, potato chips and a sour cream based dip or a vegetable platter. In prior visits to Embassy Suites I have see potato skins, Buffalo chicken wings, taquitos, cheese & crackers and even hot dogs. I am not sure if this Embassy Suites always has the same poor selection or perhaps it dumbed down the menu knowing there were going to be a lot of guests in the facility. Either way, not much of an appetizer selection.
I will say the complimentary breakfast was excellent. Two kinds of eggs (scrambled and Mexican) both sausage and bacon, a potato dish and several kinds of fruit. All kinds of juices, milks, coffee & tea along with breads, muffins and Danishes. In addition there was there omelet station cooking to order. They didn't skimp on selection or service.
The room was clean. The bed was comfortable. The bathroom was the usual. In all other ways it was an Embassy Suites. The most important aspect for me was being able to walk to Old Town Coffee each morning while my wife slept so I could get a good cup of coffee and read the paper in peace (without the Embassy Hotel kids running up and down the hallways). All in all an adequate experience, but nothing special.
Get a balcony room for a little extra money if you want peace & quiet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.