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“Best customer service/hospitality I've experienced” 5 of 5 stars
Review of Budget Inn

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Budget Inn
15412 Francisquito Ave, La Puente, CA 91744 (Formerly Travelodge La Puente)   |  
Hotel amenities
Ranked #4 of 4 Hotels in La Puente
Charlottesville, Virginia
1 review
1 helpful vote 1 helpful vote
“Best customer service/hospitality I've experienced”
5 of 5 stars Reviewed May 31, 2014

The customer service this Budget Inn provides is exceptional. Not sure what management the negative reviewers dealt with, but the management I encountered was an Indian family, and they did a great job at customer satisfaction.
After a long flight from the East Coast to La Puente, I was greeted cordially by the lady manager who gave me very helpful pointers on where I can get what in the area. We had an enjoyable conversation,
On the second day, I checked out and needed a place to store my baggage for a long time. I asked for storage service, and even though they didn't offer it, they allowed me to keep the baggage in their office. I told them I'll keep the baggage till 5pm.
At 5pm, due to unforeseen circumstances, I needed to extend storage to 7pm. I was embarrassed to ask for an extension because they were already doing me a big favor by agreeing to let me use their office as storage space. To my surprise, they granted me the extension. Throughout the course of my interactions with the management, the managers were courtesy, friendly and empathetic. I highly recommend this Budget Inn because there aren't many lodging options out there that can offer equally great prices and customer service.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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5 reviews from our community

Traveler rating
    2
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    1
    0
    2
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Couples
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Los Angeles, California
1 review
5 of 5 stars Reviewed February 23, 2014

I am a regular customer here and believe me, this is the best place to stay if you want to be peaceful that too for a low price. The staff is good,service is ok , rooms are the best. They also have a complementary breakfast which is good too.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlsbad, California
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 3, 2013

i bought what was behind door number 3 i got the donkey!!!!the place is clean as a whistle.the outside is a mirage beautiful landscaping.the phone does not work,it rings but you can't answer back.the internet is a ghost just when you think you got your site you wanted it disapears!!!!the TV is a serious problem for some reason they have spent a lot of money for a flat screen tv but failed to FINE tune it.as soon as you are watching a tv show you like it blocks your channel and its lost.the parking is serious slim but not as bad as New York City.the parking is just right for an economy car nothing too much more.there is no turn around and the canopy is deceiving it is high but no place to park a vehicle this high.pizza hut and burger king are next door and yes city bus stops near by

Room Tip: all rooms are the same nothing really to share.there are NO Elevators i strongly urge asking for a g...
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Budget Inn

Address: 15412 Francisquito Ave, La Puente, CA 91744 (Formerly Travelodge La Puente)
Location: United States > California > La Puente
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #4 of 4 Hotels in La Puente
Price Range (Based on Average Rates): $
Number of rooms: 46
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