Here on my last night of a 3 night business trip, ultimately very happy I chose this hotel over the one recommended by my company. The first night here, my TV didn't work and they couldn't fix it until the next day because maintenance had gone home for the day. When I came in on day 2, I went to the desk and asked about it, and they assured me it had been fixxed...well, it wasn't. I don't have a TV at home (a lifestyle choice) so I will admit that when I stay in a hotel, I enjoy watching some. Well, I went to the desk expecting to hear that no maintenance was available since it was once again, early evening. But this time, the Manager - a very professional and friendly lady named Maria - said if I didn't mind moving my room, she'd give me the only one left. The 2 room suite. I am alone on this trip, so I'm not even using the second room - but it was kind of her to accomodate me because in doing so I imagine she gave up some revenue. Naturally things still didn't go so well in the "move". Some of it was issues with the card "keys" and some of it my own stupidity, but ultimately I had my TV.
OK, so now about this place. It's a very pleasant business hotel with nice furnishings and a VERY comfortable bed. I like a softer bed and this one was perfect. The room is spotless. There is a microwave, coffee maker, refrigerator, etc. The morning breakfast is typical hotel fare, but it's hot and fresh. They must have recently put in the universal weight machine that one reviewer wished was here back in March of this year, so perhaps they reacted to that comment. If so, they did so quickly. There isn't much in the area for dining, but that's not their fault and the City of Industry and Azusa are close by with better choices for a short drive.
So one final comment. I came in the room tonite - again, my third and last night here. I found 2 bottles of complementary water, a roll of "lifesavers" candy and a nice note from Maria saying thanks for my patience. I feel that I should have given HER the "lifesavers" as that in essence is what she did for me. Thanks, Maria.
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- Also Known As:
- Comfort Suites Near Industry Hills Expo Hotel La Puente