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“Great Hotel” 5 of 5 stars
Review of Holiday Inn Express San Diego-La Mesa (SDSU Area)

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Holiday Inn Express San Diego-La Mesa (SDSU Area)
2.5 of 5 Motel   |   9550 Murray Drive, La Mesa, CA 91942   |  
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Ranked #4 of 10 Hotels in La Mesa
West Jordan, Utah
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Great Hotel”
5 of 5 stars Reviewed July 9, 2014

The location of this hotel and the fact that it was a Holiday Inn Express was why we chose it. We were pleasantly surprised to find that the room was very nice, as well as clean, and that the staff were nice as well. Very happy that we stayed here and would do it again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmhixlamesa, General Manager at Holiday Inn Express San Diego-La Mesa (SDSU Area), responded to this review, August 11, 2014
Dear Timjfo,

We want to thank you for staying with us! We strive in delivering great customer service and try our best to please our guests. We are happy that you enjoyed your stay. We look forward to your next stay with us and thank you for taking the time to write a review.

-Holiday Inn Express Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    24
    27
    24
    15
    14
See reviews for
38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

Stayed here for two nights while in San Diego for the birth of my nephew. Have stayed here a few times before. It's close to my sister's home, and it's really convenient to be able to have breakfast at the hotel before heading out for the day. The room has always been nice, no problem with parking, and great staff. This past time, while having breakfast, the staff even came in to remove a couple who had snuck into the breakfast without being a guest at the hotel. They handled it very well and without incident, and we're very apologetic to the guests. They seem to be on top of making sure their guests are well taken care of.

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmhixlamesa, General Manager at Holiday Inn Express San Diego-La Mesa (SDSU Area), responded to this review, August 11, 2014
Erin M,

Congratulations on the birth of your nephew! We are very glad to hear that you experienced great customer service since we strive to do just that. We also know that our guest safety in priority and we are happy to hear that the situation was handled in a very safe and rapid way without disturbing our guests during their breakfast. We look forward to your next visit and thank you for taking the time to write a review.

-Holiday Inn Express Assistant General Manager
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Sacramento, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 28, 2014

Over a thirty year period of travelling around the U.S., this place is the worst experience for what you get, which is a nightmare. We booked in the hotel at $122 per night, but when we arrived there, we were told that the room is at $171 for that first night, and then it will decrease after that. This took us by surprise, for the person on the phone who we booked with did not inform us about anything of that sort. We had no choice but to accept because there was no cancellation and we were exhausted after a long drive. It was awful to be cheated.
For the price we paid, we were shocked with the condition of the room. The bathtub's drain was not working, leaving one to shower with the water above one's ankle (thus you are soaking your feet with your own dirt). The six high-intensity lights by the mirror in the bathroom (more like a tiny toilet), plus the ceiling light, is extremely hot and can give you a headache within five minutes. Also, because it was very hot, we unscrewed four of the six light bulbs. While the bathroom was very bright, the bedroom was dimly lit. The furniture is outdated and has a lot of stains, including the curtain. Although the carpet is dark, you can still see the dirt on it. To top it off, when you get off the elevator on your floor, you can smell an awful scent from the carpet.
The breakfast area is very small, not enough seats, the people were standing while eating, and there was not enough food. What a horrible experience that was!

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego-La Mesa (SDSU Area), responded to this review, July 15, 2014
Dear AnalieD,

Thank you for taking the time to review our hotel. It is regrettable that your recent stay with us did not meet your expectations. We would like to follow up on your experience so we have sent you a private message to obtain more information.

I hope to hear back from you soon.

Sincerely,

Faith R
Case Manager
IHGCare
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denver colorado
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 28, 2014

One of the smaller hotels and nothing fancy but clean and quiet which was what we needed. Didn't use any amenities so can't rate that. Pool looked small but clean, but cool day, no one was there. Comfortable bed. Very convenient to I-8 and some restaurants with in walking..

Room Tip: wouldn't do any extended stay but great for a quick layover in transit
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmhixlamesa, Front Office Manager at Holiday Inn Express San Diego-La Mesa (SDSU Area), responded to this review, August 11, 2014
Thank you for taking the time to write a review, we appreciate the feedback. I'm glad you had a pleasant time during your stay. We're happy to hear you enjoyed the restaurants next door and also were able to get to the freeway with no trouble. We hope to be able to house you again for your next travel needs. Thank you again for your feedback.
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Orlando, FL
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 19, 2014

Stayed here overnight while on a quick business trip. Front desk was pleasant and helpful. Room was suite with lots of useless space and sofas. Bed was comfortable and bathroom was clean. Very nice selection of DirecTV channels. Internet was free and strong signal. Parking was tight.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego-La Mesa (SDSU Area), responded to this review, July 5, 2014
Dear Captain814,

We appreciate you taking the time to write us a review. We strive to be the best in the industry and it makes us happy to read that you found the room clean and comfortable, and the staff helpful. Your feedback is very much appreciated and we most certainly welcome any opportunity to improve. Thank you for staying and we hope you to serve you again on your next future visit.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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Paducah, Kentucky
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 29, 2014

After a cross country drive to relocate son- the room was very quiet, staff very friendly and accommodating.
Room on first floor exceptionally clean- great black out blinds and no noise! All that you need in a hotel room!
Will stay when I visit next!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fontana, California
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 27, 2014

This was a last minute stay in San Diego and the Holiday Inn Express offered a military discount and complimentary breakfast so it was OK. The hallways and my room had a musty smell to it. The front desk manager TRIED to help by spraying air freshener and opening the window, but it only helped for a brief amount of time. The hotel is right off the freeway and the noise for the traffic was too much, so the window had to be closed immediately
The hotel offered an complimentary parking and hot breakfast that was very good. Over All an OK at best stay.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego-La Mesa (SDSU Area), responded to this review, June 13, 2014
Dear Travelalldtime,

Thank you for staying and for taking the time to post a review about our hotel. I am glad that you liked our complimentary parking and breakfast. Please accept our sincere apologies for any inconvenience you may have experienced due to the scent of the hallway and your room. Rest assured that I have shared you comments with our hotel management to consider improvements needed.

Once again, thank you for staying with us and hope you visit us again.b

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Diego-La Mesa (SDSU Area)

Address: 9550 Murray Drive, La Mesa, CA 91942
Phone Number:
Location: United States > California > La Mesa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in La Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express San Diego-La Mesa (SDSU Area) 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Welcome to Holiday Inn San Diego - La Mesa! San Diego flows with the charisma of its Spanish settlers, with sun, sand, beaches, mountains and lakes providing a wide array of options to both business and leisure travelers. This Holiday Inn is centrally located in San Diego County, only minutes from downtown, with easy access to both important industries and the many attractions of the city. Viegas and Barona Casino, located in East County, feature world class gaming, dining and entertainment. Discover some of San Diego's history by visiting Old Town San Diego with its famous Bazaar Del Mundo, Cabrillo National Monument, Gaslamp Quarter or one of the region's many missions. Enjoy Balboa Park, botanical gardens, museums, galleries, even wineries in North County. On the tree-lined streets of La Mesa, Holiday Inn San Diego - La Mesa is a newly renovated full service hotel, with modern design and highly trained staff. Featuring a state-of-the-art fitness center, a well-appointed heated outdoor pool, whirlpool, and highly equipped business center, Holiday Inn provides the perfect place to stay for any trip to San Diego. Holiday Inn San Diego - La Mesa--everything you need to visit this coastal Southern Californian city. ... more   less 
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Also Known As:
Holiday Inn Express San Diego-La Mesa (Sdsu Area) Hotel La Mesa
Holiday Inn La Mesa
La Mesa Holiday Inn

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