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“Shameful” 4 of 5 stars
Review of Holiday Inn San Diego - La Mesa

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Holiday Inn San Diego - La Mesa
3.0 of 5 Hotel   |   8000 Parkway Dr., La Mesa, CA 91942 (Formerly Comfort Inn)   |  
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Ranked #1 of 10 Hotels in La Mesa
Holtville, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Shameful”
4 of 5 stars Reviewed July 28, 2014 via mobile

After spending 2 long days at Comic Con San Diego, My Family and I were beat and in need of some rest.Upon arriving at the hotel first impressions were not good as the area is not all that great and furthermore given that the hotel rate was more than double because of Comic Con we felt that we got scammed. At the hotel check in area we were greeted by Joshua (Manager) and his assistant Brad who provided beyond excellent customer service, their cheerful disposition soon made us forget the area and double room rate (temporarily) and they were extremely fast to accommodate us when we were given a room with a king sized bed as opposed to the 2 Queen beds we had initially reserved. We stayed there on Friday July 25, 2014 and would have given this hotel a lower rating had it not been for Joshua and Brad shame on you Holiday Inn for price gouging in spite of the fact that you were nowhere near the San Diego Convention Center!!!

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 29, 2014
Dear Valued Guest,

Thank you for your review as well as your kind words for Joshua and Brad. As far as the high rates, I am sorry that you feel scammed. As you can imagine, July in San Diego is the busiest month for all hotels here, especially over Comic Con. Unfortunately for the guest, when the demand is so high, rate must be adjusted accordingly (just like the airlines do over the holidays). From an ownership and business perspective, keeping rates $100 to $150 lower than all the other hotels in San Diego would not be the best business decision. You would be happy to know, however, that our rates are much more reasonable during the off season and welcome you to come back and join us then.

I hope to see you on your return to San Diego.

Hospitably,

Greg Williams
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
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    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • French first
  • German first
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English first
Mumbai (Bombay), India
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 23, 2014

We were in San Diego and visiting Sea world and we stayed here. Hotel was clean and Staff was very helpful. Rooms were really big and beds were comfortable. They had given us extra sofa cum bed which also decent. Over stay was comfortable we stayed with small kids and hotel was comfortable for them also. Swimming pool was very small and it was just to enjoy the water touch and more over safe for kids to have fun. Over all good stay and we knew wat we booked for so it was on par with our expectations. Yes WiFi was free so was well connected with the world.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 28, 2014
Dear Valued Guest,

Thank you for your review. I am glad to see that the staff were able to accommodate your family during your stay.

You will be happy to know that after the summer, we will start a slight renovation on our public areas to ensure we keep our product fresh.

Please join us again on your next trip to San Diego.

Hospitably,

Greg Williams
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Branch, Texas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 22, 2014

Staff is very nice but the hotel is older & smells older. Room service was very fast but food was not great. Areas of the room (corners etc) had not been cleaned in awhile. The shower curtain was moldy at the bottom & the room just had a "old" smell about it. I had breakfast in the restaurant & it was good, I just feel like the staff was rushing to take my order.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 28, 2014
Dear Valued Guest,

Thank you for your review. I am sorry to hear about the short comings you faced during your stay. Please reach out to me personally to discuss your stay in more detail and to ensure that these items are taken care of immediately.

Hospitably,

Greg Williams
Hotel Manager
619-698-7747
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clovis, California
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 21, 2014

We just got back from a four night stay. The room was extremely comfortable with a small fridge. The only down side on the room is that all rooms in hotel do not have baths. The bathroom is nice with a large shower, but with two small young children this was a problem. Luckily we stayed down the street from family and they took baths there. But I probably would book somewhere else if staying with kids. Otherwise a very comfortable stay. Right off the 8 freeway and 10-15 minutes away from all the activities like zoo and seaworld. Right across the street there is McDonalds, Pick up sticks, chipotle, and Carls Jr. The Front desk staff was extremely friendly and check in and out was super fast. Free parking. The onsite restaurant was good and kids eat free which was a great deal. My girls loved the pancakes with powder sugar and slice of bacon. I really enjoyed the California Omelet. Enjoyed our stay.

Room Tip: Kids eat free!! A good deal. My husband paid for two of us $20 and our 2 kids ate free. Saved money.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 28, 2014
Dear Valued Guest,

Thank you fr your wonderful review. I am so happy to see that you enjoyed your stay.

I hope to see you on your next trip to San Diego.

Hospitably,

Greg Williams
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed July 17, 2014 via mobile

We booked 2 nights through Hotwire in July 2014. The first night was horrible! The front desk put us in room adjacent to an ice machine, which people were using throughout the night. When I couldn't stand it anymore, I went down to the front desk at 6am to complain. The front desk agent was very surprised, because the ice machine "gets unplugged overnight." I informed him that this was NOT the case on this night. Kudos to that front desk agent; he went above and beyond to switch our room to what turned out to be a great room on the 2nd night. It's due to this front desk agent that I am rating this hotel 3 out of 5 instead of 1 out of 5.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 19, 2014
Dear Valued Guest,

Thank you for your review. I am sorry to hear about the noisy ice machine. We do turn off the ice machines at 10pm daily and turn them back on at 8am. Please reach out to me personally to let me know when you stayed so I can talk to the appropriate staff to find out why it was not unplugged that night.

Hospitably,

Greg Williams
Hotel Manager
agmhilm@t4shotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richland, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2014

Hotel is across Costco and other restaurants. Very convenient area to go downtown.
Hotel is clean. It has free Wi-fi and free parking.
The area is very safe. I would definitely recommend this hotel.
Rate is excellent.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 19, 2014
Dear Valued Guest,

Thank you for your wonderful review. I hope to see you on your next visit to San Diego.

Hospitably,

Greg Williams
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 11, 2014

Not too impressed with this location. The outdoor pool is a tiny section of parking lot that holds a maximum of 15 swimmers. There were not rollaway beds available when we asked for our 2 adult 3 child group- they offered linens do one could sleep on the floor. I wouldn't sleep on the cleanest hotel floor - and this wasn't the cleanest. Overall I would not choose this location.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 15, 2014
Dear Valued Guest,

Thank you for your review. I am sorry to see that we were not able to meet your needs during your stay. While we may not have rollaway beds available, we do have larger rooms to accommodate larger parties which also come with a pull out couch. Please contact me directly to discuss the cleanliness issues that you faced during your stay so I can ensure we improve ourselves in this area.

Hospitably,

Greg Williams
Hotel Manager
agmhilm@t4shotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Diego - La Mesa

Address: 8000 Parkway Dr., La Mesa, CA 91942 (Formerly Comfort Inn)
Phone Number:
Location: United States > California > La Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in La Mesa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Diego - La Mesa 3*
Number of rooms: 141
Reservation Options:
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Also Known As:
Holiday Inn San Diego - La Mesa Hotel La Mesa
La Mesa Holiday Inn
Holiday Inn La Mesa

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