We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“House Hunting” 5 of 5 stars
Review of Holiday Inn San Diego - La Mesa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Holiday Inn San Diego - La Mesa to your Saves list
Holiday Inn San Diego - La Mesa
3.0 of 5 Hotel   |   8000 Parkway Dr., La Mesa, CA 91942 (Formerly Comfort Inn)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #1 of 10 Hotels in La Mesa
San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“House Hunting”
5 of 5 stars Reviewed August 22, 2013

I have visited this hotel on several occasions and found that it is the best hotel if you want to have a wonderful stay. Andre at the front desk was extremely helpful with every concern and need that presented itself. I recommend that everyone have the same pleasures as we did at least once in a life time. Love this hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, August 26, 2013
Dear Valued Guest,

Thank you for your wonderful review. Andre is a true pleasure to have working for us and is a great asset to our team. I am so glad to see that he, and the rest of the team, were able to accommodate you so well.

Hospitably,

Greg Williams
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

173 reviews from our community

Traveler rating
    52
    70
    30
    12
    9
See reviews for
63
28
16
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Calgary
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 29, 2013

My family stayed here for 4 nights while on vacation. We were looking for a hotel that didn't charge $30 a night for parking, like all the hotels do downtown. Here, the parking was free. The spaces, as others have mentioned, were on the small side, but I just parked at the end of a row where there was more space.

Staff was helpful and friendly.

The location was okay. There were several options for food. Most of our activies were located closer to downtown, but the drive really wasn't that bad. Maybe 15-20 minutes to downtown.

The room was updated and clean. Very spacious too. We tried room service three times. Unfortunately, they messed up our order all three times. Missed an item two times, and gave us the wrong item another time. They were nice and apologetic about it, but it did get a little frustrating by the third time.

The pool, as others mentioned, was small. But there was only a couple children in it when we went so it wasn't really an issue.

We had a baseball team in the room next to us, and they were making a lot of noise at night, to the point where the floors, walls, and bed were shaking. We complained, and the security dealt with it right away, and told them if they get another complaint, they'd be out. So that was appreciated.

We wouldn't hesitate in coming back to this hotel.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 30, 2013
Dear Valued Guest,

Thank you for your review. I am sorry to hear about the issues you faced while you were here but I am glad to hear that our team was able to fix them right away for you.

I have passed this review over to my F&B manager to make sure that we are improving in this area and make sure this does not happen again.

Hope to see you on your next visit to San Diego.

Hospitably,

Greg Williams
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucks
Top Contributor
84 reviews 84 reviews
70 hotel reviews
Reviews in 61 cities Reviews in 61 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed July 27, 2013

Hotel is a nice, clean building with large rooms. On-site bar / grill gives you an option of not going out and drink / food pretty good. Location is good for travelling around the area but it is not in San Diego. Quite a few shops, bars, restaurants etc in the area and would recommend BJs brewhouse and restaurant, a few blocks down the road. Hotel staff really helpful and friendly. There is an outdoor pool, but really small and tucked away in a far corner, not particularly alluring. Real negative was the service at breakfast - friendly but very slow, 45 minutes to get served and eat breakfast, not acceptable. Hotel did listen to compalint and they said that they had recently had someone leave, but even so. Food when it came was fine. On balance would probably stay again.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 29, 2013
Dear Valued Guest,

Thank you for your review. I apologize for the slow service at breakfast. I have foward your comments to Robert, F&B Director, to make sure we are improving in this department.

I am glad to see that you did enjoy the rest of your stay. Hope to see you again on your next visit to San Diego.

Hospitably,

Greg Williams
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 23, 2013

Thanks to this hotels wonderful staff, I have found my new favorite hotel to stay when I visit San Diego. This staff went above and beyond to make my stay perfect; and even when they had their elevator break one day, they gave out free food and drink in the lobby the next day just to say sorry but also to celebrate that the elevator was working again! Cant wait until my next visit to San Diego so I can see the awesome staff again!

Room Tip: Close to SDSU, any room is nice.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 25, 2013
Dear Valued Guest,

Thank you for your awesome review! I am so glad to hear that we were able to accomodate all of your needs while you were here with us.

See you next time!

Hospitably,

Greg Williams
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 18, 2013

We live on the road, traveling for work, and mostly stay in Holiday Inns all over the world. When we arrived at this hotel, it seemed like just another hotel; indeed, the extremely slow breakfast service the first 3 mornings when we needed to go to work supported that view.
On the second day we were here, the main elevator near our room went out, and we had to hike the length of the hotel and back to get to the lobby/our room. That part was a bummer, but we were assured they were working on repairing it, and to be fair, at least there was another one we could use, hike or not.
The staff had such a great attitude about the elevator outage, posting funny signs to the rear elevator, putting out water and snacks to reward for the long walk, etc. The staff at the desk were beyond nice and helpful and they are planning a free Happy Hour for guests to celebrate the elevator 'healing'.
While the restaurant speed in the morning was previously abysmal, today it was very prompt, so the jury's still out on that part, but there is no faulting the hotel staff, nor the friendliness of the restaurant staff, either, they just need to remember that even though a lot of their guests are here for vacation, some of us still have timelines for work in the area.
In short, I would highly recommend this hotel, if only for the chance to interact with such friendly staff. The rooms are normal, American rooms, clean, large, accommodating and I never take a bath in a hotel anyway, so the walk-in shower was welcome.
Enjoy your stay!

Room Tip: It seems a quiet hotel except for maids starting at 8 am, if you are trying to sleep in, probably no...
See more room tips
Stayed July 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 21, 2013
Dear Valued Guest,

Thank you for your review. I do apologize again for the issues with the elevator. Thank you for being so understanding during this time. I hope to see you again on your next visit to San Diego.

Hospitably,

Greg Williams
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 18, 2013

We recently were unfortunate enough to book this hotel while looking for a place to stay on our once a year week long vacation. Upon arriving at our room the room smelt like mold. I informed the front desk then had to run to the store while my family waited for maintenance to come check it out. I called my wife while I was out who had not seen or heard from anyone after at least 30 minutes. I called the hotel to find out what was happening. I was informed by the general manager that they had to wait for their engineer who was going to run to the hardware store to get some powder to sprinkle on the floor then vacuum it up. I told him I didn't feel comfortable with his plan as I have bad allergies. He told me he was sorry but he couldn't move us. I called their corporate guest relations who contacted the general manager and miraculously he was able to move us. After we were moved I took my daughter to the pool in hopes of enjoying some time in the spa (hot tub/ whirlpool same thing holiday inn staff...look it up) but it was filled in with concrete (see yelp for photos) I contacted the front desk who told me to try the pool I told them that their website indicated that they had a spa, they were no help at all. I again called their corporate line and was told they were sorry and that management would be contacting me to see how they could make it up to us. After not hearing from the hotel management for a couple days I called and spoke with Joshua at the front desk who tried to tell me a spa is not a hot tub eventually he offered to use the holiday expresses spa down the street but i had to talk to gary the general manger. Joshua said theyve let people use their spa when they were having issues and vise versa. The next day I spoke with Gary who was being very facetious and said even though their website indicated that they had a spa he couldn't do anything to make up for it. Gary said that I could not use the holiday inn expresses spa and he would never let anyone from there use his spa. i have recordings i made on my phone while talking to him where he admitted the spa was on the website and he was being very weezly about it. I called corporate again and was instructed to talk with the hotel management about the issues I was having because since I was onsite the hotel managent would be the best ones to help me. I told them not to contact the hotel because I was trying to enjoy my time off and didnt have time to deal with it and gary wasn't going to help. Also while I was at the hotel I was instructed twice to park in the red zone because there was no parking, I have that conversation recorded as well. After I checked out of the hotel I called the igh corporate guest relations and was given a fair amount of points on my igh rewards card. I informed them that the hotel is also instructing people to park in the red zones putting everyone in the hotel at risk of death if an emergency were to take place. I have no idea how this hotel is rated a 3 star hotel on so many sites. There is only one bathtub in the whole hotel, pool is tiny, concrete patch of spa is very ugly, there was a German cockroach in the fitness center (check yelp for photos, these are the kind that infest), narrow parking spaces if you can find one, and the staff has no concern for their guest well being. If you are unfortunate enough to stay in this hotel do not take managements word for anything, if you have a compliant call the corporate line until you are happy with the outcome.

Gary may reply to this that he sent up milk and cookies for my daughter after we moved rooms but that was after I called corporate and they had him move us. Until then he didn't care that my daughter was going to stay in a moldy room. Also after we moved the door to our first room remained open with the AC on while they tried to mask the smell of the room.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Regional General Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 25, 2013
Dear Mr. Ohara;

I am sorry to hear that you were not satisfied with your stay, even after the several attempts by Greg- Hotel Manager- to ensure that you were satisfied. Greg spoke with you throughout your stay and your responses were always positive, even during the two situations that you brought to his attention.

I am delighted that between the hotel and IHG that we were able to satisfy your concerns with additional IHG Rewards points.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 11, 2013

We chose this area for our 4th of July vacation (stay (july 3-6) because we found out that this location offered free parking and it was convenient to the trolley when we wanted to go to downtown San Diego. Aside from this, we were not happy with the amenities that were lacking in this hotel.

First, we rely on having a fitness area in the hotel so that we can workout without having to drive to a local gym. Came to find out, that it was closed for renovations. This was not listed on the Holiday Inn website. The front desk staff did not go out of their way to provide an alternative solution for our fitness need until we pleaded our case with the front desk staff. That is when that they reluctantly decided to make arrangements with a local fitness place for free 3 day admission. This should have been given without any hesitation.

We did take advantage of the restaurant for breakfast on our checkout day--Saturday, July 6. The service staff was average at best. We waited over 10 minutes to be seated. When we finally got seated, it was in a dirty booth. We also had to request for menus. The waitress was less than helpful as she hardly came by our table to ask if we needed anything else.

There were some good things about the Hotel. The standard 2 queen guest rooms here are bigger than those of most other hotels. There is more than enough walking space in the room. However we noticed in the bathroom that the tiles were cracked Not aesthetically pleasing.

Overall, the hotel was average at best. Nothing to write home about.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary C, General Manager at Holiday Inn San Diego - La Mesa, responded to this review, July 12, 2013
Dear Valued Guest,

Thank you for your review. I'm sorry to hear that we did not live up to your expectations. Please feel free to contact me directly if you would like to talk about your stay in more detail.

Hospitably,

Gary Comeaux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn San Diego - La Mesa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn San Diego - La Mesa

Address: 8000 Parkway Dr., La Mesa, CA 91942 (Formerly Comfort Inn)
Phone Number:
Location: United States > California > La Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in La Mesa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Diego - La Mesa 3*
Number of rooms: 141
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, Priceline, BookIt.com, Agoda, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn San Diego - La Mesa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn San Diego - La Mesa Hotel La Mesa
La Mesa Holiday Inn
Holiday Inn La Mesa

Owners: What's your side of the story?

If you own or manage Holiday Inn San Diego - La Mesa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.