My husband and I stayed at The Lodge three nights over the Memorial Day Weekend. The property was beautiful and convenient to everything we wanted to do. The staff, except for one glaring conceirge, was gracious and accomodating.
By far the most concerning element was the Conceirge service. In particular - Elisa. She was down right rude and insulting to us. She could not have been less interested in helping us. She literally argued with us about the car service into Del Mar/La Jolla. We checked for Saturday night upon our arrival on Friday around 1 -- she could not accomodate us and would not make other arrangements or add us if there was a cancellation. I could accept that the car was booked but her attitude and rudeness were unacceptible. I certainly do not expect to be treated like this in a five start property especially by a conceirge.
The Spa was average-- relaxation room was co-ed which did not enhance my feeling of relaxing! It was also rather crowded and people were tranpsing through the whole time so not calm by any means. My facial was very relaxing and restorative. The pedicure (calming sea) was sub par at best. Certainly not a "facial for the feet" as it's billed. The technician seemed like she was rushing through the experience and I was the first appointment of the day and arrived 5 minutes early.
Restaurant - AR Valentin was very good. Nice fresh ingredients that were well prepared although it was expensive but worth it.
Pool is very nice with great views and helpful attendants. We were able to get a cabana on our pool afternoon.
Overall, we had such an enjoyable visit that we're planning on returning soon. Unfortunately, I'll have to use our Amex concierge instead of The Lodge's.
- Official Description (provided by the hotel):
- Guests are greeted at The Lodge's porte-cochère by doormen attired in kilted Scottish Dress. Inside are 170 guest rooms, 12,000 square feet of meeting space, spa, 2 restaurants, and expansive public rooms with fireplaces, comfortable leather chairs and amazing views of the Torrey Pines and the Pacific Ocean beyond. Behind The Lodge is a heated pool with cabanas, whirlpool, croquet lawn, and a large terrace with chaise lounges for basking in the Southern California sun. ... more less
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- Also Known As:
- The Lodge At Torrey Pines Hotel La Jolla
- Hotel At Torrey Pines
- Resort At Torrey Pines
- Lodge San Diego
- Lodge Torrey Pines
- Inn Torrey Pines