This hotel is the epitome of the Arts & Crafts style and is well decorated in the common areas. The grounds are beautiful with the surrounding Torrey Pines Golf Course and the ocean in the distance.
The lobby is very small, so when we walked in I was unsure as to whether or not I was in the right place. We got a room upgrade to a Reserve Room thanks to American Express, but it only turned out to be a slightly larger version of the Signature King room. The décor is Arts and Crafts style in the rooms, but less luxurious than the lobby.
The balcony in room 328 overlooked the courtyard with its lovely trees. Unfortunately it was also adjacent to the walkway the bell staff use and they are loud. When we first went out onto the balcony we thought it would be nice and private, but then we saw the "divider" between the rooms' balconies is only about 5 feet tall with a large area that dips down to about 3 feet near the railing. This we do not understand at all. There is plenty of room to take these dividers much higher affording excellent privacy to each guest room. The guy next to us somehow locked himself out onto the balcony and kept shouting for his wife to open the door. Because of the low barrier we were able to see onto that balcony next to us so relaxing in our robes with coffee on the balcony is not so private.
Since we were located at the end of the hall we thought we'd enjoy maximum quiet. Not so lucky. The stairwell was right next door so we heard the clippidy clop of everyone going up and down the stairs at all hours from the parking area and other guest rooms. And the military jets taking off nearby were extremely loud.
The bed was completely awful and overly firm. We asked for an extra comforter to be wrapped over the mattress and the staff was very accommodating on that. It unfortunately did not alleviate the back ache resulting from the hard mattress.
The bath toiletries were of good quality, but the thick lotion and conditioner are impossible to get out of the hard plastic containers they are in. The bathtub was an excellent soaking size rather than the typical small tub and shower combo you see elsewhere. There are two makeup mirrors in the bathroom, one freestanding and one mounted to the wall. Not sure why there are two. The hair dryer is in the clothes closet for some reason, so look there when you can't find it.
Room service was decent, but they add a 21% service charge which they state is not a gratuity. What?! If you read the fine print you will see that this 21% is split between the room service staff and the hotel. Keep this in mind when adding your gratuity. You cannot get ice on your own, and must call for it to be brought to you. Strange. The mini bar area is hidden behind cabinets, so open the door and kneel all the way down to get the coffee maker and lug it up onto the counter. And once you do this they will put it away again with each maid service. Seems like they could just leave it out on the counter since there's plenty of room there for it.
Although there is Wi-Fi there you must enter a code each time you want to access the Internet. This is very annoying since you must dig out the little card with the access code they give you at check-in.
A.R. Valentien was absolutely delicious at breakfast. They offer a nice selection and price range. The service was spotty. One day we had to ask for water three times and still never got it. The server also asked if we wanted a certain part of our order before the main course and we said we did. It never came. After the main course we had to ask if it was still coming or if we needed to cancel it. The subsequent two days the service was very good and would have been excellent if we were ever offered a refill on our water and tea. They were cleaning off a table right in front of us while we dined there (with nobody else in that particular wing at the time) and we saw that the tables are really old and in need of replacing when the linens are off. The gentleman tried to put the tablecloth on while only taking the old one off half way, and this is obviously so that customers won't see the apparently moldy surface they are eating on. Ick!
Overall this is a moderate hotel in our opinion. Although beautiful grounds and a lovely lobby await you, the service and balconies are not up to snuff.
- Official Description (provided by the hotel):
- Guests are greeted at The Lodge's porte-cochère by doormen attired in kilted Scottish Dress. Inside are 170 guest rooms, 12,000 square feet of meeting space, spa, 2 restaurants, and expansive public rooms with fireplaces, comfortable leather chairs and amazing views of the Torrey Pines and the Pacific Ocean beyond. Behind The Lodge is a heated pool with cabanas, whirlpool, croquet lawn, and a large terrace with chaise lounges for basking in the Southern California sun. ... more less
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- Also Known As:
- The Lodge At Torrey Pines Hotel La Jolla
- Hotel At Torrey Pines
- Resort At Torrey Pines
- Lodge San Diego
- Lodge Torrey Pines
- Inn Torrey Pines