We've been staying at the Empress since our son moved to San Diego in 2000. We wanted an unfussy, friendly place within walking distance of all the major La Jolla shops and restaurants. It's a perfect location.
Recently the hotel was acquired by a chain. The positives: a small refrigerator in the room and a small workout room in the basement. The negatives: unresponsive reservation line which "forgot" my requests when making the reservation. It was much better before when you could call the hotel directly and talk to someone who remembered you. Also, the housekeeping seems to be a bit off, don't know why. They were slow in cleaning rooms and weren't particularly careful about details. For example, found a tea bag in the coffee machine, had to wash out the whole machine three times.
However, I think the reservation line issue could be easily corrected by adding the hotel direct phone line back to the website in a prominent place. And the housekeeping issues can be addressed by management.
Other than those small issues, a highly recommended hotel reasonably priced for the expensive La Jolla area.
- Also Known As:
- Empress Hotel La Jolla
- Empress La Jolla
- Official Description (provided by the hotel):
- The Empress Hotel is a traditionally elegant European-style boutique hotel, known for its warm hospitality, superior accommodations and attentive service. Located right in the heart of La Jolla Village. Within walking distance to shops, restaurants, beach, and wedding sites. All guestrooms include complimentary deluxe continental breakfast and wireless internet. ... more less
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