We stayed at the Estancia for our anniversary. This is our second visit to the hotel and boy has it gone downhill! Last year the service and staff were impeccable. This year, they seemed understaffed and unprofessional.
1) We originally asked for an upgraded room and then decided to spend our money at the spa. We called 2 days before our arrival and requested a regular room. When we got to the hotel, they informed us they were sold out and that we had to take the upgraded room. And in good faith we did, because we were told a manager would look into the situation (you'd expect that from a 4 star place). Of course no one ever resolved our situation and we ended up paying $100 extra. 2 phone calls and 1 letter to the GM Mr. Lama went unanswered, and our credit dispute was rejected. Nice!
2) The women's spa resembled a gym locker room. 100% disgusting - towels, cups, water spilled everywhere. We agreed with a few other guests at the pool (who had similar spa complaints) that this was our last visit to the hotel.
3) We ordered room service to deliver breakfast within a 15 minute window - they were over 30 mins late. No aplogies, just a "sorry, there are a lot of stairs to walk up." Fantastic attitude!
In summary, don't bother coming here. This is not a classy joint so don't be fooled and pay the high prices. Go to the La Valencia instead.
- Also Known As:
- Estancia La Jolla Hotel And Spa
- Estancia La Jolla Hotel La Jolla
- Estancia La Jolla Hotel
- Official Description (provided by the hotel):
- A California-coastal rancho setting on 10 acres conveniently located between the two quaint seaside villages of La Jolla and Del Mar and adjacent to world-class Torrey Pines Golf Course, Estancia La Jolla Hotel & Spa offers a range of upscale accommodations from charming rancho style deluxe rooms to expansive suites with world-class facilities and exceptional service. ... more less
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