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“Customer service is fantastic” 5 of 5 stars
Review of Estancia La Jolla Hotel & Spa

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Estancia La Jolla Hotel & Spa
4.0 of 5 Hotel   |   9700 N Torrey Pines Rd, La Jolla, San Diego, CA 92037   |  
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Ranked #8 of 24 Hotels in La Jolla
Myrtle Beach, South Carolina
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
“Customer service is fantastic”
5 of 5 stars Reviewed April 17, 2013

The staff, from the front desk to the valets (especially the valets) are obviously enjoying their job and could not be more friendly, sincerely interested in your experience and helpful. Kudos to the management for the training and overall environment.
The only "con" for us is that there is only one restaurant on site open for dinner and the menu is a bit, well, different. It's also somewhat pricey for the portions. So, if you don't want to eat at the same place 4 nights in a row, you have to drive to La Jolla or Del Mar for a good restaurant or bar.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstanciaHotelManager, Manager at Estancia La Jolla Hotel & Spa, responded to this review, April 18, 2013
Thank you for the review and for acknowledging our hardworking valet team. We’re sorry you didn’t enjoy the menu at Mustangs & Burros. Did you know that Bodega Wine Bar just launched a new menu featuring rustic, American fare? Everything from mac n’ cheese n’ fried chicken if you’re feeling nostalgic to a short rib dish with stilton fondue and truffle chips. As you mentioned, there are also some fantastic restaurants in Del Mar and La Jolla, which is only a 10 minute drive!
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955 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
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English first
San Diego
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2013

This hotel was top notch! We celebrated a milestone birthday for a friend by using the spa and pool, then staying in the hotel and eating at one of the restaurants. The staff was amazing, accommodating and pleasant. We did have some confusion as to receiving a champagne bottle gift from a friend, and the spa staff seemed to not understand what to do when I asked about it. They offered a glass of champagne while they were figuring out where the bottle was, but they never delivered the promised glasses. But...that was the worst thing that happened to us. They finally delivered the bottle with the personalized note, and we enjoyed the champagne by the pool.

The staff went out of their way to make us feel welcome and pampered.

The grounds are beautiful. The room was wonderful. Lovely place.

Room Tip: Check out the specials, then compare if you "ala carte" the rooms. The Girlfriends Getawa...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pueblo, Colorado
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2013

We found the location and the use of the amenities very accessible, especially for someone who has handicapp needs. We found our room to be convenient to the spa and the pool area. The valet service staff was very courteous and helpful.

Room Tip: If you wish to use the pool you need to ask at the desk so they can give you a room close to it.
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstanciaHotelManager, Manager at Estancia La Jolla Hotel & Spa, responded to this review, April 16, 2013
Thank you for taking the time to post your feedback. We are so glad that you enjoyed your stay and found the property and amenities accessible. We hope to welcome you back soon!
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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 15, 2013

Decided to have a last minute getaway with the girlfriend and booked this place because bookit.com had a pretty good price with a free upgrade on this hotel. Not really knowing the layout of La Jolla, I expected this place to be closer to the cove - instead it was tucked away next to the UCSD campus. Not exactly the picturesque area I was imagining, although it is about a 2 mi walk from Blacks - clothing optional beach!

We also go upgraded to the Verdana room but the room wasn't anything special especially when we could hear EVERYTHING the people in the room next door were saying! We were too tired to complain so we put up with it but we weren't really happy.

There were some nice amenities- internet, margaritas, champaign, morning paper but then again, we were charged 17 dollars a day for it. Another issue was valet parking - 35 dollars a day which is sort of typical - but I always felt weird when I didn't have enough money to tip the valet guy.

That brings me to the best part of the hotel - everyone was really nice and helpful. We also didn't take advantage of the spa part of the hotel, we ar.e so used to spas in Asia which cost a fraction of the 125 dollar massages here. Overall, it was a nice stay, but I'm not sure I would come back

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana Point,
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 14, 2013

We enjoyed our stay very much. The grounds are a plant lovers delight, lots of nooks and seats
to sit and enjoy the fountain, or just take in the spring blooms. We had an Estate King Room, and it was just right, with a balcony overlooking the courtyard. They have a salt water pool, and spa on the other end, which we prefer. Dining in house was very good, and the signature welcome Margaritas were great also. Close enough to get to Trader Joe's, or any of the local places to eat, and walk around down in the cove area of La Jolla. Staff attentive, Valet service spot on. Maids needed a little reminder about coffee and towels, usual stuff. We will stay again, robes are nice touch, in room movies, total relaxation for weary working couples. Most important, when I voiced a concern they fixed it, and no repeats. that's customer service.

Room Tip: Opt for a balcony courtyard view, and enjoy the beautiful plants, fountain, and birds in the morning...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstanciaHotelManager, Manager at Estancia La Jolla Hotel & Spa, responded to this review, April 16, 2013
Thank you for the fabulous review, we are so glad that you found our property to be peaceful and tranquil and our customer service to be top notch. I am excited to share your comments with the team! Please also know that I have already passed along your feedback about coffee and towels to the Director of Housekeeping- thank you for bringing that to our attention. We hope to welcome back for another visit very soon.
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Redmond, Washington
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 14, 2013

Just spent spring break and could not have been more pleased! This is a three story Spanish architecture hotel and spa. We had a first floor patio room facing the extensive gradens (which are beautiful). Beautiful room! Mini fridge,coffee maker, bottles of water are provided. Parking is valet and the staff is great in providing directions, sight-seeing/resturant suggestions and bottles of water for the road! There are 3 resturants on site, room service is available (even for late arrivals!). Pool area is outstanding with covered cabanas (w/mini fridge) and hot tub. No kiddie pool. Fitness center was above par with cool down towels provided. We truly enjoyed this hotel! The down side - no beach BUT an amazing beach is about 10 minutes (by auto) away. Torrey Pines golf course is about 10 minutes away and University of SanDiego is across the street. And did I comment on how quite it is?! I loved it!

Room Tip: Choose a room facing the gardens!
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstanciaHotelManager, Manager at Estancia La Jolla Hotel & Spa, responded to this review, April 16, 2013
Thank you so much for taking the time to provide such thorough feedback. This is not only valuable to us, but for future guests considering our hotel. We are very happy that you enjoyed your spring break and thank you for spending it with us. We hope to welcome you back for spring break 2014!
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Hollidaysburg
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2013

We really enjoyed our stay at Estancia La Jolla. The grounds were beautiful. The room was luxuriously appointed and the beds were comfortable. The bathroom was large and bright, with beautiful fixtures, great water pressure and smooth stone floors. We used the hot tub and pool area and liked them. I used the fitness center, which was small but had everything I needed. We ate at two of the resturants, both excellent. All the staff was wonderful and friendly. We used the valet parking and concierge service, they were great. With staff direction, we walked down to Black's Beach, a short walk to a beautiful beach with views of San Diego. We also walked across the street to the UCSD campus. I would love to go back.

Room Tip: If you like to be in on the action, choose a room near the pool to hear the happy voices of children...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Estancia La Jolla Hotel & Spa

Address: 9700 N Torrey Pines Rd, La Jolla, San Diego, CA 92037
Phone Number:
Location: United States > California > San Diego > La Jolla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in La Jolla
#4 Romantic Hotel in La Jolla
#6 Business Hotel in La Jolla
#6 Luxury Hotel in La Jolla
#10 Family Hotel in La Jolla
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Estancia La Jolla Hotel & Spa 4*
Number of rooms: 210
Official Description (provided by the hotel):
A California-coastal rancho setting on 10 acres conveniently located between the two quaint seaside villages of La Jolla and Del Mar and adjacent to world-class Torrey Pines Golf Course, Estancia La Jolla Hotel & Spa offers a range of upscale accommodations from charming rancho style deluxe rooms to expansive suites with world-class facilities and exceptional service. ... more   less 
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Also Known As:
Estancia La Jolla Hotel La Jolla
Estancia La Jolla Hotel And Spa

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