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“Beautiful, relaxing hotel; very good service” 5 of 5 stars
Review of Estancia La Jolla Hotel & Spa

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Estancia La Jolla Hotel & Spa
4.0 of 5 Hotel   |   9700 N Torrey Pines Rd, La Jolla, San Diego, CA 92037   |  
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Ranked #7 of 24 Hotels in La Jolla
Certificate of Excellence 2014
Redondo Beach, California
1 review
“Beautiful, relaxing hotel; very good service”
5 of 5 stars Reviewed July 31, 2012

My wife and I came down with our three kids for a three-night stay. We decided to upgrade to a King Suite with separate sleeping quarters for Mom and Dad. After a hiccup in the reservations, in which the front desk failed to check on availability before upgrading, the Hotel Manager stepped in and secured the upgrade for 2 of the 3 nights. On the 3rd night, we packed our bags and prepared to move to a smaller room, but luckily the suite became available so we gladly paid the upgrade fee. Here, we give kudos to Management for acknowledging the initial mistake and promptly making things right.

The swimming pool itself is minimalist, just adequate for kids compared to more family-oriented resorts around San Diego, but my wife and I loved the relaxing pool area, including the fire pit and the fireplaces. We liked the nice big jacuzzi. We also felt that the Estancia hotel grounds and gardens were more beautiful than the famed Hotel del Coronado .

We recommend that you include breakfast in your vacation package, if you have the option. The breakfast buffet is better than most, and the kids can eat right away.

The Voss water and other amenities included in the resort fee were a nice touch, adding value to the typically bloated resort fees.

Valet service was friendly and helpful.

Our TV did not work, and maintenance promptly fixed the problem. The resort threw in a free movie, plus milk and cookies for the kids. Nice touch.

The restaurants are priced a little on the high end for a family of five. We enjoyed one nice dinner on the property. After that, we found several dining options within a few short miles.

San Diego is our favorite weekend family getaway. We would definitely consider the Estancia again.

One thing I would recommend is keeping a basic stock of family-friendly games with the concierge or the front desk.

Overall, thanks from our family for a most enjoyable stay.

Room Tip: Update to a two-room suite if available. It was much more comfortable for a family of five.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstanciaHotelManager, Manager at Estancia La Jolla Hotel & Spa, responded to this review, August 9, 2012
Thank you for a wonderful review! We are pleased to hear how much you enjoyed your stay, and that your family was so comfortable. Next time, join us for a relaxing massage in our world class spa, or a sip of wine in our wine bar! We look forward to you and your family's return, and hope to see you soon!
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1,027 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 30, 2012

The Estancia is an all-round brilliant hotel. The hotel itself is beautiful, the food is brilliant and the staff is the most helpful I've come across. Especially the guys at the front, even returning from a run they greet you and offer you a bottle of water :) I can't recommend it highly enough.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstanciaHotelManager, Manager at Estancia La Jolla Hotel & Spa, responded to this review, August 9, 2012
Thank you for a phenomenal review! We are so thrilled that you enjoyed your stay, and look forward to your next visit. Please join us again soon!
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San Jose, California
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 30, 2012

The grounds and pool area of this hotel are very beautiful with a Mission style that we love. You will feel hidden away in the beautiful hills of La Jolla. Of course at resorts that are a little out of the way, your experience is determined by the SERVICE, and that is where they lost us.

Front desk staff was OK but not very warm. No biggie.

At poolside, although there was only 1 other family there at 1pm when we arrived, I waited 15 minutes for someone to come serve us then surmised that we had to order up at the grill. When I went up there, the 4 or so staff gathered there were a little less than friendly when they asked what I needed.When I asked how to order, he then ushered me back to our chairs to take the order. The food took at least 45 minutes (I know this b/c my partner was at spa and returned right after it came) and was NOT as described on the menu! Had to ask for utensils, etc etc. Then he pressured us into signing our bill several times until I finally told him that we were going to be there a while (as was he!). Next day, same sort of thing - had to beg to order and wait a long time. Quality of food was average.

At breakfast, same story. Waiter was AWOL most of the time, so we ended up grabbing utensils, sugar, and cream for my coffee from the buffet ourselves. We wished we had other dining options by day 2 so we chose to drive into town because there isn't anything within walking distance.

My sister told us the story of the restaurant service where she waited 30 minutes for her check and also not getting toiletries from housekeeping. I hope she writes her own review.

Grounds are nice but the level of service was unacceptable and really a bummer.

Room Tip: Ask whether your room has a view or not. Ours looked over a pathway on the backside of the hotel but...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstanciaHotelManager, Manager at Estancia La Jolla Hotel & Spa, responded to this review, August 9, 2012
Thank you for your review. We deeply apologize for the experiences you went through during your stay. Please know that we are looking into the service issues you encountered, and they will certainly be addressed. We hope that you'll join us again so we may make up for the less-than-desireable stay you had. Please join us again soon!
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Monterey
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 30, 2012

Estancia was a great getaway after days at the beach and in la jolla with family (8 min drive to the cove). I would recommend this hotel to others looking for a more peaceful retreat when returning from SD based activities. Among other reviews, I liked the added $17/nt charge that covered wifi, Voss waters in room, newspaper, Starbucks in room coffee and fitness center. Some hotels charge that just for wifi or fitness. My wife and I had daily room service and was very surprised by the quality and taste of the food. Some of the best I have had in recent memory. Juices were all freshly squeezed and omletes to muffins were nicely done. Room service did forget our breakfast meat on our omlete the first morning and did not pickup dishes left outside until the second call later in the evening. We mentioned this the next morning and they seemed on it for the rest of the stay. Similar to other posts, there were a lot of weddings over the weekend and it was to be expected. My wife and I didn't mind much but we were tucked away from the festivities as we asked for a quit room apon check-in ( recommended for summer weekend stays). We had the Veranda King and the room was not a great size but the bathroom was nice and big so the wife approved:). Balconies on 99% of rooms are small and like others mentioned; only one chair? Must have been and oversight as I still don't understand it. Pool area was very nice and fitness center small and was in need of a deep clean as most equipment like weights and stretching equipment were dirty. All in all, very pleased with Estancia and would stay here again if I was in the La Jolla area.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstanciaHotelManager, Manager at Estancia La Jolla Hotel & Spa, responded to this review, August 9, 2012
Thank you for a great review! We are pleased to hear you enjoyed your stay. We do apologize for the rooms service challenge you encountered, and we are working to correct this issue. Please join us again soon and try out our sauna or relaxation room in our spa. We hope to see you soon!
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Texas
Top Contributor
108 reviews 108 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 29, 2012

This hotel is nicely built around central courtyards, away from the street, so that it feels like an estate or resort property.

The hallways are a maze leading in all directions, but that breaks up the feeling of size and makes it have an intimate feel, in spite of its size. The bar and restaurants are relaxed; breakfast is good, and service is attentive.

Our room was spacious and very clean. We will be returning.

There is a parking fee of $20 for self park or $25 for valet and you will need a car to get anywhere except to the Salk Institute and the UCSD campus, which are across the street. But compared to the hotels down near the beach in La Jolla Shores or La Jolla's business district, this hotel is away from the crowds.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstanciaHotelManager, Manager at Estancia La Jolla Hotel & Spa, responded to this review, August 9, 2012
Thank you for a terrific review! We appreciate the time you took to provide your comments and feedback. We look forward to your return, and hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 28, 2012

low rise, beautiful landscaping, amazing staff, so eager to assist, stunning pool area, quiet, low key, casual elegance.
a short drive to the shopping area of La Jolla, and near access to the expressways leading into San Diego as well.
Don't miss out on the Zoo.

Room Tip: we asked for adjoining rooms and got them with ease. it was lovely being placed nearer to the pool a...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstanciaHotelManager, Manager at Estancia La Jolla Hotel & Spa, responded to this review, August 9, 2012
Thank you for a great review! We are pleased that you enjoyed your stay at the Estancia La Jolla Hotel & Spa. Please join us again soon, we look forward to having you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burbank, California
1 review
5 of 5 stars Reviewed July 26, 2012

My friend and I took a break from work to experience the beauty of Estancia! From the moment we drove onto the property, we were in love. Everything from the buildings, to decorating, to landscaping, to people was beautiful. Our room had a patio that was surrounded by foliage, which made us feel like we were in the jungle. The pool and hot tub were our favorite areas and we loved the service and the relaxing environment the hotel gave. Our only complaint is that we couldn't stay longer!

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstanciaHotelManager, Manager at Estancia La Jolla Hotel & Spa, responded to this review, August 9, 2012
Thank you for an excellent review! We are beyond thrilled at how much you enjoyed your stay, and anxiously await your return. Please come back soon, and stay as long as you'd like!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Estancia La Jolla Hotel & Spa

Address: 9700 N Torrey Pines Rd, La Jolla, San Diego, CA 92037
Phone Number:
Location: United States > California > San Diego > La Jolla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in La Jolla
#5 Business Hotel in La Jolla
#5 Luxury Hotel in La Jolla
#5 Romantic Hotel in La Jolla
#6 Family Hotel in La Jolla
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Estancia La Jolla Hotel & Spa 4*
Number of rooms: 210
Official Description (provided by the hotel):
A California-coastal rancho setting on 10 acres conveniently located between the two quaint seaside villages of La Jolla and Del Mar and adjacent to world-class Torrey Pines Golf Course, Estancia La Jolla Hotel & Spa offers a range of upscale accommodations from charming rancho style deluxe rooms to expansive suites with world-class facilities and exceptional service. ... more   less 
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Also Known As:
Estancia La Jolla Hotel La Jolla
Estancia La Jolla Hotel And Spa

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