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“Missed room” 3 of 5 stars
Review of Hilton La Jolla Torrey Pines

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Hilton La Jolla Torrey Pines
4.0 of 5 Hotel   |   10950 N Torrey Pines Rd, La Jolla, San Diego, CA 92037   |  
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Special Offer
Family Fun Package
Ranked #12 of 24 Hotels in La Jolla
GreenLeadersSilver level
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Missed room”
3 of 5 stars Reviewed March 3, 2014 via mobile

We have always been a Hilton family member so we went through booking.com and reserved a room for 3 nights. One night no cleaning service, next night no TV service. The furniture was not up to par even though they recently remodeled the rooms. The manager did comp a day but we are not so sure because we did not book with Hilton that we did not receive a sub par room. Will probably not stay there again, will try a Hyatt. The resturant food with the exception of breakfast was not to our liking . Eat out.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this review, March 5, 2014
Thank you for sharing. We are constantly looking for way to improve guest experience. We will share your feedback with management and we hope the next time you find yourself in La Jolla, you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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534 reviews from our community

Traveler rating
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    73
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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  • English first
  • French first
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English first
Richmond, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

After flying all day from the East coast, I arrived at the Hilton Torrey Pines at 6 PM thinking I had a reservation but soon realized I had confirmed my participation in a meeting at the hotel but forgot to make a room reservation. alhtough the hotel was sold out, the gentleman at the reservatioin desk was so helpful and assured me he could find me a room, which he did. I appreciated his gracious, professional manner and I felt like a valued guest. Every other staff person whom I encountered was equally gracious. The beautiful views and terrific food was icing on the cake.
Jane

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this review, March 5, 2014
Thank you for sharing your review. We are very happy that we were able to provide you with accommodations and a memorable stay. We will share your kind words with our staff. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 2, 2014 via mobile

The rooms were nice and recently redone. The staff was very helpful and nice. We ate in the bar and restaurant several times. The good and service were consistent. The breakfast was good, we had coupons so it made less expensive but still received fresh food on the cold and hot buffet.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this review, March 3, 2014
Great to hear you enjoyed your stay with us! We will share your kind words with our staff. See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler, Texas
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 1, 2014

This is a excellent hotel. We got a good rate on the internet. There is a $25 parking fee. The view of Torrey Pines golf course was great, but not from our room. Because of the rate we got i didn't expect to. We did have a balcony and a nice view of the patio and pool.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this review, March 3, 2014
Thank you for sharing! We do offer a wide-variety of balconies and patios with beautiful views of the grounds, Torrey Pines Golf Course and Pacific Ocean. We look forward to welcoming you back again soon!
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Top Contributor
162 reviews 162 reviews
48 hotel reviews
Reviews in 81 cities Reviews in 81 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed February 28, 2014

Very solid 4+++ Hilton. They post their TA 4 star rating at the check in desk. Another good sign is that the management is answering TA ratings. There are a few issues that prevent a 5 star rating from me, but gosh, overall, it's a great place. I've stayed at every Hilton property in San Diego, Hilton TP is overall the best. The Bayfront is newer, but I'd take TP over Bayfront every day of the week.

The good parts:
Location-get real, look at the pictures. It's on a world class golf course, that overlooks a very scenic part of the Pacific coast.

Service-Outstanding. First rate all around. Was here for a business meeting and everything was flawless. Had an issue when I got back to the room that the bathroom door was locked. Guy was up in less than 5 minutes, opened the door. Guest Services called up and comped my parking for the inconvenience. That's service. Also, the doorman used his golf cart to take us a couple of hundred yards to the restaurant next door AND picked us up when we were done eating.

Food-Good for a business meeting. The breakfast buffet was free for my Honors membership, was also good.

Room-bed good, TV nice and big, internet over 2Mpbs, all good.

Room for improvement:
Internet-free for me, but $25 a day for everyone else is not competitive with the market. Wanted $25/day for attendees at the meeting, just crazy. Paid $12/day for meeting attendees in Manhattan last month, much more reasonable.

The room-generally good/great, see above. The bathroom in my room had been refurbished, but the desk furniture/TV stand/drawers are in serious need for replacement. Also, hard to believe, but I had zero outlets available. There were two well hidden in a dark corner of the desk, but they weren't operable. Pulled a dusty power strip out of the back of the TV and made due. You need at least two 110V outlets at the desk and at the bedside.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this review, March 3, 2014
Thank you for taking the time to share your experience! We strive to provide each guest with a comfortable and memorable stay. We appreciate your feedback and look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tustin, CA, United States
1 review
4 of 5 stars Reviewed February 24, 2014

Stayed here for a Valentine's Day "staycation" and was pleased with all aspects of this hotel - location, amenities, accommodations, etc. Highly recommend for people traveling through La Jolla. My wife and I will be returning to visit next time we are in town.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this review, February 25, 2014
What a wonderful review! So happy you and your wife spent your Valentine's with us. We look forward to welcoming you back when you are in La Jolla next time.
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Torrey Pines, United States
1 review
2 of 5 stars Reviewed February 24, 2014

They charge for internet!!!! Flickering mercury light bulbs that did not get fixed even when the maintenance guy tried. Fhone did not work Bellman just stood around. Took 30 min to get out of the parking garage.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this review, February 27, 2014
We apologize for the poor level of service and amenities you received while staying at our hotel. We understand your frustrations and we will be addressing the issues you had with our staff. We do offer packages that include internet. We hope the next time you are in the area you would consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton La Jolla Torrey Pines

Address: 10950 N Torrey Pines Rd, La Jolla, San Diego, CA 92037
Phone Number:
Location: United States > California > San Diego > La Jolla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in La Jolla
#6 Spa Hotel in La Jolla
#7 Luxury Hotel in La Jolla
#7 Family Hotel in La Jolla
#9 Romantic Hotel in La Jolla
#10 Business Hotel in La Jolla
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton La Jolla Torrey Pines 4*
Number of rooms: 394
Official Description (provided by the hotel):
Sit back, relax, and enjoy one of the most spectacular views of the Pacific Ocean that Southern California has to offer. Nestled amongst the serene bluffs of La Jolla and overlooking the legendary Torrey Pines Golf Course, the Hilton La Jolla Torrey Pines offers guests an unparalleled experience of luxury and charm. Located in the stunning seaside city of La Jolla, only 12 miles from the San Diego International Airport and close to the neighboring cities of Pacific Beach and Del Mar, guests will experience a feeling of seclusion in our enchanting oasis while still staying connected to the best San Diego has to offer. Take advantage of all the elegance and comfort the Hilton La Jolla Torrey Pines has available within each one of our 394 oversized rooms. Unique to San Diego, all guestrooms include a private balcony or patio with exceptional panoramic views of the Torrey Pines Golf Course, gardens, and the breathtaking Pacific Ocean coastline. Indulge in some of our upgraded amenities such as 42” flat screen TVs, our new signature collection of Peter Thomas Roth® bath products, and high speed internet access. Guests can stimulate their palate at the acclaimed Torreyana Grille featuring a fusion of old world flavors with new world techniques from the Americas to the Pacific Rim, all while enjoying unforgettable sunsets. With true Hilton tradition in mind, incomparable customer service matches the stunning views. Whether your visit is business or pleasure, Hilton La Jolla Torrey Pines offers an intimate experience for each and every guest. ... more   less 
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Also Known As:
Hilton La Jolla Torrey Pines Hotel La Jolla
Hilton Hotel La Jolla
La Jolla Hilton

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