We spent 5 nights over New Years at the Hotel La Jolla. On the day of our arrival I called the hotel and told them we would be arriving very late. By chance I asked what floor they had us on, and the woman told me the 5th. That sound good considering most of the reviews said you wanted to be on floor 5 or above to see the water.
Upon arrival we were not checked into a room on the 5th floor, but room 310. While the room was nicely furnished it was small. It was also very close to the parking lot. It was also one of the rooms that shared a hallway with another room, so that it could be made into a larger two bedroom suite. Since we checked in so late the hotel was relatively quiet. That changed in the morning when our neighbors in 311 let the door slam every time they left the room. At that point we decided to say something.
Nikki is one of the managers, and she made the situation better right away. We were moved to the 10th floor to room 1007. The room was much larger and had a beautiful view of the ocean. But it did have some quirks. It’s directly below the restaurant so you can hear people walking around and moving tables. There was one moment when we heard a large crash of glasses or plates. But we usually go to be late, after mid night, and by that time the restaurant was quiet. The mornings were a different story. I am not sure who it was, but at 7am I could hear of click clacking high heels every day. We tried to sleep through it the best we could. If the hotel put down a carpet in the restaurant I am sure it would solve the noise problem.
The hotel is very lovely, but what really makes it is the staff. They were so warm and friendly. They attended to our needs and made sure we were having a great time. They especially paid a lot of interest to our Cavalier King Charles Spaniel who was with us on the trip. There was not a moment when they did not say high to her or offer her a treat. They even brought over their former pet ambassador, another Cavalier King Charles Spaniel, to say hello.
The location of the hotel is great. It’s a 5 minute drive to downtown La Jolla (the cove). It was a short walk to La Jolla Shores. And I would say it was about a 15-20 minute drive to downtown San Diego. Speaking of driving, you do have to valet park despite the fact that there is a good size parking lot. But that didn't bother me. Plus, I am sure there’s a method to the madness.
As for a room on the 9th floor away from the elevator.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I would first like to thank you for spending your holiday with us. I would also like to thank you for your candid feedback regarding your stay. We will certainly follow up on the comments mentioned regarding the noise from the restaurant.
I was so happy to see that you had such fantastic interactions with our team and I will be sure to share your feedback with everyone. Although we did not meet during your stay, I certainly remember your beautiful dog.
Thanks again for such great feedback! I look forward to meeting you on your next stay in La Jolla!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.