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“Fantastic stay” 4 of 5 stars
Review of Sheraton La Jolla Hotel

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Sheraton La Jolla Hotel
3.5 of 5 Hotel   |   3299 Holiday Court, La Jolla, San Diego, CA 92037   |  
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Breakfast for 2 Included
Ranked #15 of 24 Hotels in La Jolla
Heidelberg, Germany
Top Contributor
72 reviews 72 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
29 helpful votes 29 helpful votes
“Fantastic stay”
4 of 5 stars Reviewed January 9, 2010

The price is really high but it's well worth it. The hotel has several seperate buildings and it's well-located. The rooms are spacious, with lots of useful equipment, free internet access, coffee and you get a newspaper every day :) Very good idea they have: when you don't want to have the room cleaned you can put the label outside of your door and it'll earn you 5$ and of course it's ecological!
The restaurant has very good meals for resonable prices. The staff is always smiling and willing to help. Everything is clean and well-maintained.

Stayed September 2009, traveled on business
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723 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toledo
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 8, 2010

Stayed at the Sheraton for one night only on the last leg of our trip. Was a decent experience, comfortable room but nothing special. Not great, not bad, just average. I will say I have been disappointed in Sheratons as of late. They seem tired and need updating.

  • Stayed December 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Los Angeles
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 30, 2009

We have stayed at this hotel four times, and this past visit was terrible. The room's LG wall heater was so loud that we could not sleep with it on. However, the room became really cold when the heat wasn't running. In addition to this, the TV remote did not work very well. Customer service was simply awful. On one day we left the room at 9:30 am. When we returned at 4:45 pm, the room was just being cleaned. Although this was on X-Mas day, and one could assume that there was a skeleton staff, there was no good reason for the room to be made up so late. When we complained at the front desk, the person working said, "Well, if you want your room clean by a certain time you need to say so." She should have at least apologized for our inconvenience. To add insult to injury, the hotel now charges $10.00/night for parking, which is ridiculous.

As a result of the poor customoer service, less than adequate room equipment and the nickeling and diming of customers through parking fees and such, we will not stay here again.

  • Stayed December 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 28, 2009

There was nothing in particular that stood out, just every small detail had something wrong. Lets just make a list:

- This is a multi-building property, some buildings are connected. Not all buildings have elevators to the upper floors. The front desk person did not know where the elevators were and directed a tired family of four to the wrong place
- Only decaf coffee for the coffee maker
- Called front desk to ask for regular coffee, they said housekeeping would replace when room cleaned - didn't happened
- When coffee was delivered, found out they provide packets for 12-oz coffee pots, but only have single serving coffee makers
- housekeeping took towels but didn't replace
- didn't replace used up soap either
- Very pretty wood blinds installed above HVAC. Unfortunately the HVAC unit makes them rattle all night. No curtains as an option
- No express check out

We haven't checked out yet, so there's still a chance to get the bill messed up. We'll see if that happens...

  • Stayed December 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Pennsylvania
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 11, 2009

My husband and I both had business in San Diego this past April. We chose to stay at the Sheraton since it was close enough to the beach and the city of San Diego. We were happy about the location.

I'm an SPG Member and got upgraded to a suite, which was FANTASTIC. The bed was comfortable and the bathroom was luxurious. Not sure if the standard guest rooms are the same.

My only complaint about this property was the charge for parking. It's $10. Not sure why since there's ample space in the gated lot. Nonetheless, if that's my only complaint, I'm sure to go back.

  • Stayed April 2009, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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england
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 4, 2009

Extremely friendly and helpful staff. Rooms were clean and comfortable and nice surroundings.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Irvine, CA
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 21, 2009

The Sheraton La Jolla is a very nice hotel in a very convenient location. The rooms are very nice and roomy. I'm an SPG member and stay often at Sheraton properties, so there may be a bit of a bias here. Not sure about the negative reviews here as I've always gotten fine service at the front counter and not had any major problems with the room. The only issue I have here currently is that they put in gates and are charging $10 for parking which used to be free. Room prices go up and down here, but they are competitive with the surrounding hotels, so if you like Sheraton properties, you should be happy here!

  • Stayed October 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton La Jolla Hotel

Address: 3299 Holiday Court, La Jolla, San Diego, CA 92037
Phone Number:
Location: United States > California > San Diego > La Jolla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in La Jolla
#13 Romantic Hotel in La Jolla
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton La Jolla Hotel 3.5*
Number of rooms: 252
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton La Jolla, a resort-style hotel on 7.5 acres of tropical beauty. Located less than a mile from University of San Diego, La Jolla VA Hospital, Salk Institute. ... more   less 
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Also Known As:
Sheraton La Jolla
La Jolla Sheraton

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