We stayed at the Sheraton La Jolla over Christmas, 2013. This property is very different from any other Sheraton I have been too. That is not necessarily bad, but you have to know what room to ask for. The buildings are all two story, except Building E is three story. We were placed into Building E and got an upgrade to a suite, however little did we know that having a room on the first floor meant that anyone who comes into the building (and there are two entrances into each building) can be heard because the doors are so heavy and they bang loudly. Furthermore there is no sound insulation. We heard everything outside our door. All conversations...people coming in back and forth. One night at 11:30 pm the security were fixing the back door of Building E and talking as if no one was trying to sleep. Building E rooms either face the inner garden (nice) or the freeway in the back. The suites in Building E are unusual for a reason. You walk into the bedroom (specifically done for you not to hear the freeway, but you can hear everything else outside the door). The living room is behind the bedroom. I would not hesitate to stay here again, but next time my family is not staying on the first floor for sure. We will be staying on the second or third floor away from the doors and the elevators to avoid noise. We also had access to the club lounge, however unlike other club lounges, this one only has three tables and is tiny. There was definitely not enough space for guests who did have access and some ended up eating breakfast standing up or sitting on the two couches. It is my suggestion that Sheraton get a couple more tables into that lounge, even though it is tiny. The service was great though. The bed was nice and comfortable and the suite was large. The grounds were nice as well. If you are looking for luxury this is not the place for you, but if you are looking for a nice and comfortable family friendly place, then you will not be disappointed....just remember to ask for the right room.
Don't stay on the first floor in any of the buildings because you will hear everything outside y...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sending your comments regarding your recent stay. I am happy that we were able to accommodate a complimentary upgrade to a Suite for your visit. I do apologize for the noise level during your stay and will certainly report this to our maintenance department for their assistance with any possible improvement on the entrance door. I am glad to read that you did experience top notch service, however, as that is very important to us. If you find yourself planning a return visit to La Jolla, please consider us, and feel free to contact me directly and I would be happy to assist with booking a room on an upper floor for you and ensure your next visit is a success.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.