Our rooms at check-in were perfect in every way!
We had two adjoining rooms. Bedding was perfectly clean and so comfortable! I'm seriously fussy about bedding and had brought my own in case I wasn't happy. I was more than happy!
We called the front desk each morning to say that we didn't need anything except fresh towels and trash picked up. Our kids in the adjoining room were participating in the program to save resources by declining cleaning. On the 3rd day, we recieved a notice saying that when participating in that program, it was necessary to have housekeeping on the 4th day. We were out all day and came back to the hotel late. It was clear that housekeeping had changed our bedding. Instead of a neat tidy room with perfectly made beds and spotless bedding, we now had beds made with sheets covered in lint. The comforter cover had been changed, but had a broken zipper and the comforter was upside down with the zipper at the top instead of the bottom. The mattress pad was placed only halfway up on the mattress and was rumpled. The beds looked sloppy. Since this was the first full housekeeping we'd had in four days, we expected that things would be restocked, but we were wrong. We would have liked cups, water bottles and tissue, but we didn't get it. Oddly, even though we had been notified that our second room had to be cleaned on the 4th day, it hadn't been touched. I called the front desk and had them bring all new bedding up and I changed the beds myself. The night staff was very helpful and did bring, cups, towels, tissue and water.
The room itself was very nice. The decor was attractive. The view out the window to the center courtyard with the waterfall was spectacular!
Pool was very nice with lots of chairs, lounges, and tables. Hot tub was wonderful next to the waterfall and the expansive gardens were amazing in every way!
We were extremely disappointed with Humphreys, the hotel restaurant. We ate breakfast there twice. The atmosphere was nice, but the food was entirely bland and service was very inadequate. We chose to eat elsewhere for our other meals.
We would consider staying here again, but only if I couldn't find something with as nice of rooms and outdoor landscaping, but with better housekeeping. Honestly, we think that we just got a lazy housekeeper on the fourth day. It didn't make sense that the room could be so perfect upon arrival and so badly put together when the housekeeper came on the fourth day.
- Official Description (provided by the hotel):
- A warm welcome awaits you at the Sheraton La Jolla, a resort-style hotel on 7.5 acres of tropical beauty. Located less than a mile from University of San Diego, La Jolla VA Hospital, Salk Institute. ... more less
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- Also Known As:
- Sheraton La Jolla
- La Jolla Sheraton