We had heard wonderful things about this hotel and therefore booked a villa for the Thanksgiving Holiday (2004). The hotel itself and the location were all we expected. However the service was spotty at best. The "butler" which was part of our package was virtually unavailable except when we were checking out (to pick up his tip?) The hotel staff walked in without waiting for a response to their knock, coffee supplies were not replenished, room service took 1 1/2 hours to correct an error in our order. While the assistant manager called promptly after he became aware of our problems, his promise to address these problems (he indicated that he would "send something") went unfulfilled. Unfortunately this typified our experience with this hotel - long on promises, short on delivery.