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“Wonderful staff, room... ok.” 4 of 5 stars
Review of La Valencia Hotel

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La Valencia Hotel
4.0 of 5 Hotel   |   1132 Prospect St., La Jolla, San Diego, CA 92037   |  
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Ranked #3 of 24 Hotels in La Jolla
Certificate of Excellence
Redmond
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wonderful staff, room... ok.”
4 of 5 stars Reviewed November 28, 2012

I should preface this review by saying that we encountered issues with our room. However, the manager on duty (Todd) was helpful, understanding, and did what he could to help rectify the situation. This is why I gave LV 4 stars rather than 2 or 3. His customer service, along with the rest of the LV staff, is why my husband and I would choose to return to this hotel in the future.

We stayed for one night in a traditional room with a partial ocean view in mid-November 2012. Yes - it is smaller than other hotel rooms, the windows are older with no screens, and there is very little counter space in the bathroom. However, the room has some nice amenities, including Molten Brown bath products, cotton balls and q-tips (it's the little things that count), and a Keurig single cup coffee maker with Wolfgang Puck coffee and some nice teas (though we didn't get to try the coffee or tea). Plus, the location of the hotel and the views of the ocean are AMAZING, so those are big plusses. The wonderful staff also surprised us with complimentary (and YUMMY!) chocolate dipped strawberries and a bottle of champagne, as we were celebrating our anniversary, along with turning down the bed. It was a nice surprise, upon returning to our room after a late night out on the town.

Now... the problem we encountered. I think other reviewers had mentioned this, but the hotel is in the process of some major renovations and upgrading. Our room, unfortunately, had not been upgraded, including the bed itself. I barely slept 4 hours total that night. After tossing and turning for two hours, trying to find some comfortable spot to sleep in that bed, I finally got up and debated about going downstairs, in my pajamas, to complain. Instead, my husband woke up, and we took the bedsheets off to see what the problem could be. We discovered that my side of the bed was very soft and sank very low in the middle. Thankfully, my husband doesn't seem to mind these kinds of things, so we switched sides, and I decided I would wait until the morning to alert management. Those last few hours of sleep, however, were later interrupted by a 7:34AM pick-up by a loud garbage truck that even the room fan couldn't mask.

As we liked the staff and see the amazing potential of this hotel to continue its legacy for years to come, I thought it would be best to talk with the management and offer (what I hope were) helpful suggestions, including not offering this room to others until it has been upgraded (at the very least, change the bed and update & soundproof the windows). Todd, as I mentioned earlier, rose to the occasion by listening intently and offering professional and acceptable service in response to our complaint. Because we had pre-paid our room months before (using an online travel deal we found), he was unable to refund our payment. However, he did comp us the valet charge, so that was helpful and appreciated.

Again, we would like to stay at the La Valencia, in the future. Hopefully, though, the hotel will be finished with its renovations and can guarantee a more restful, relaxing stay, instead of what we encountered on this particular visit.

Room Tip: Request an upgraded/renovated room, if possible.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank rem869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, November 30, 2012
Dear Redmond Guest -

I am especially happy to see your great comments on our staff and appreciate your vote of confidence in plans top return.

La V is indeed completing guest room renovations and we are in the home stretch. I do apologize that the bed was not acceptable (it has since been replaced) but am happy to see that our many room amenities from imported bath amenities to premium coffee were a hit. With 112 very unique rooms we have much to offer. The online room types which are the best value are not always the best view. We encourage you to call the hotel directly and let our staff know what your main goals would be - many of our traditional rooms face west with stunning ocean views. The renovated bathrooms will have more functionality with glass showers and dual shower heads - we expect to wrap up the guest room project right after the first of the year.

We thank you for your comments. In the end, the staff is our best feature so I am so pleased to know that was your main praise - we'll be here for your next stay!

Best regards,

Mark Dibella,
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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987 reviews from our community

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Great Falls, Montana
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 26, 2012

My husband and I scored a deal through an online website to the La Valencia and thought we would have a small room in the back. We were surprised to stay in a Villa which included a fireplace, jetted tub and the most comfortable bed we could have imagined. The staff were pleasant and extremely helpful. Although we did not have a view of the ocean, it was only a quick 5 minute walk down to the beach where the sea lions hang out. The only thing we would advise people about is that there is only valet parking for the hotel and the surrounding streets are only 2 hour parking.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ashley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, November 30, 2012
Dear Montana Guest -

We're so happy that La V was a great escape - thank you for the nice compliments. Celebrating our 86th year in the heart of the Village of La Jolla, we do have the ideal location for enjoying the best of coastal San Diego. We hope you come back soon.

Cheers,

Mark Dibella,
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente, California
Level Contributor
78 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed November 12, 2012 via mobile

We spent two nights at this lovely hotel. All staff were very helpful and polite. The hotel is beautiful. Our room (103) was nicely appointed and spacious. Unfortunately most of the windows opened to a view of either a brick wall or a building under construction next door. One window had a nice ocean view though. The hotel is an easy walk to shops and dining in the village. It is also an easy walk to the park and cove. We will definitely stay here next time we are in La Jolla.

Stayed November 2012, traveled as a couple
Helpful?
Thank wagr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, November 21, 2012
Dear LA Guest –

Thank you for selecting La V for your get away and for sharing your great reviews. Our unique boutique hotel as a variety of room views and locations from garden villas to classic suites with pool and coastline views to our intimate vintage rooms with stunning ocean views . . . and yes, a couple have views that include a neighboring wall; I am glad you enjoyed some ocean sites from one of your suite windows.

When you return try out one of our other distinctive rooms, suites and villas- each offers something special.

Many thanks,

Mark Dibella,
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Jolla, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 12, 2012

We held our daughters Sweet 16 Brunch at the Valencia Hotel which was a huge success.
The staff were excellent from the very moment I contacted them regarding this event.
We worked out all the details with the hotel staff which were courteous and very helpful.
On the day of the event, they had everything we needed ready to go, from the beautiful signage to the big screen TV for the slide show.
Did I mention that the food is fantastic?
I would definitely recommend the Valencia Hotel not only for an excellent stay, as it is truly the best hotel in La Jolla, but to do any kind of event as well.

Room Tip: I didn't stay there on this trip as I am a local, but I have stayed there and it is WONDERFUL
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MaileAguerre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, November 21, 2012
Sweet 16 is just the start!

Thank you for the great complements – we’re very happy that the celebration was a grand success. So next in line will be a college graduation party and then the big wedding so keep in mind that La V is ready and waiting to make your family milestones a tradition.

Many thanks and see you soon,


Mark Dibella,
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California, United States
1 review
5 of 5 stars Reviewed November 9, 2012

My daughter Kelly was married at La Valencia last weekend. The setting is gorgeous as is the hotel. We did both the service and reception there, and had several hotel rooms for our group. The staff took great care of us; Shannon, the hotels' consultant, was awesome- professional, knowledgeable and pleasure to work with. The food at the reception was delicious. I highlly recommend La Valencia. My daughter's on her honeymoon right now, but she will be posting her rave reviews as well!

Sandy G.

Room Tip: Have the front desk explain the rooms....they are all a little different and the staff is very happy...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sandy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, November 21, 2012
Dear Mother of the Bride -

Congratulations to your family and the newlyweds – we’re so pleased that La V made the day memorable and a wonderful; thank you. Our ideal goal will be to share in there anniversaries for years to come. We hope the honeymoon was grand and look forward to seeing you and the family again soon.

Warm regards,

Mark Dibella,
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San F
1 review
5 of 5 stars Reviewed November 4, 2012

Our family has used La Valencia for a number of years. Throughout that time, the hotel and its staff have gone out of their way to accommodate us. At the hotel we hosted our parents' 50th wedding anniversary, mother's 75th and 80th birthday celebrations, memorial services, the gamut. And, at each event that we've held at the hotel, they've given us the best accommodations and service available, and helped us put on lovely celebrations. They've even gone out of their way to put us up at the hotel at preferred rates, when it was full. La Valencia is a keeper, and a place we look forward to visiting. It's like coming home in La Jolla. Leo Lopez is a gem there.

Room Tip: Ask for a good-sized room.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Demi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, November 21, 2012
Dear La V Family Member!

Your lovely comments truly make our day. The staff is so honored to know that your family has made our hotel your second home – guests like you are what make La Valencia such a special place.

Thank you from all of us at your home, La V.

Warm regards,

Mark Dibella,
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wheaton, Illinois
Level Contributor
121 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed November 3, 2012 via mobile

We booked a traditional room but upon our arrival received a complimentary upgrade to a Mediterranean suite with a patio view (which means you face the front of the property rather than the ocean in the rear). Nonetheless, a very spacious, well appointed room and a great start to our stay. This is a beautiful old world property with high ceilings, beautiful tilework and woodwork and traditional decor. There is a breathtaking view of the Pacific from the rear of the property which you can savor from then pool (oversized furniture and deep cushions), the happy hour on the overlook terrace or cocktails and dancing from the La Sala lounge. All the servers are attentive without being intrusive. Food was delicious. Great location in town also. You can easily walk to all the shopping and dining LaJolla has to offer. Will definitely return in the future.

Stayed November 2012, traveled as a couple
Helpful?
2 Thank bcmufam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, November 21, 2012
Dear Illinois Guest,

Thank you for spending time at La V – I am pleased that our combination of vintage elegance and superior location were the right combination for your travels and I am delighted to know you’ll be back again.

We have lots of new and exciting programs planned for 2013 – see you soon!

Warm regards,

Mark Dibella,
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Valencia Hotel

Address: 1132 Prospect St., La Jolla, San Diego, CA 92037
Phone Number:
Location: United States > California > San Diego > La Jolla
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in La Jolla
#2 Luxury Hotel in La Jolla
#3 Romantic Hotel in La Jolla
#4 Family Hotel in La Jolla
#6 Business Hotel in La Jolla
Price Range (Based on Average Rates):
Hotel Class:4 star — La Valencia Hotel 4*
Number of rooms: 114
Official Description (provided by the hotel):
La Valencia Hotel is more than a La Jolla landmark, it's an icon. La V continues to host celebrities, politicians, special celebrations,and romantic getaways since 1926. Located steps from the regions most scenic and stunning coastline, world-class museums, indulgent shopping and galleries, La V is the perfect blend of location and recreation. The hotel's Mediterranean influenced architecture and decor, including beautiful courtyards, hand painted murals and exquisite Spanish mosaics, evoke old-world charm with contemporary services and amenities in this one of a kind coastal destination. Choose from 114 coastal-inspired luxury guest rooms, suites and Villas featuring stunning views of La Jolla and the Pacific Ocean, lush tropical landscaping, or picturesque La Jolla village. Offering two distinctive restaurants: Cafe la Rue Bistro & Bar with casual Modern European Cuisine or THE MED Ocean View Restaurant featuring New American Cuisine. Enjoy premium libations in La Sala Lounge or plan a special event in unique indoor and outdoor ocean view event locations. La Valencia is the premier location to escape, relax and unwind. Experience the beauty of Southern California in San Diego's most elegant and classic luxury hotel and become a part of La Valencia's exceptional legacy. ... more   less 
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Also Known As:
La Valencia Jolla
Hotel La Valencia
La Valencia La Jolla

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