I did an online booking for this location. I booked four rooms. They were clear about the guaranteed reservation needing to be cancelled 24 hrs prior. I called three days prior to cancel. Three day lated I looked at my bank statement to see I've been charged for three rooms totaling $300. Confused I called the hotel directly. The young man said "too bad there's no record or confirmation of your cancellation. You owe the money." I explained and he didn't help. I called corporate customer service and asked to speak to a manager in corporate. They could see that I cancelled but only one room was cancelled. Due to MArriott's lack of training the customer service girl never cancelled all the rooms just one! And I was responsible for the rest because there was no proof that I cancelled all the rooms! The front desk person said he could see the same things as the customer service yet he failed to mention he could see the one room cancellation as well. I called the GM and he refused. It was a horrific experience. Services weren't rendered and people didn't know how to do their job. It's as if they make you pay for their mistakes. Finally after getting someone in corporate to put pressure on the GM (Adeep) he was finally willing to credit the $300. I abided by the policies and I got treated horribly. After that was taken care of a week later. I talked to the GM and said up to this point I've had a wonderful experience with marriott. Is there any way you could set me up with a free hotel night at any Marriott due to this? He politely said he can give me 10%. What a cheap beep. Don't go there.
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- Also Known As:
- Fairfield Inn And Suites Kingsburg
- Fairfield Inn & Suites Kingsburg Hotel Kingsburg