I came here some years ago and totally enjoyed my stay. Imagine my dismay when I arrived on my latest trip to find that, although the facility is beautiful, and the lobby (especially) elegant, the reek(!!!) of stale cigaret smoke was appalling. That other reviewer that said they didn't have any problem must either have been a life-long smoker or in another hotel. I could hardly breathe and although I had noted the sulphur smell the last time, it was totally overpowered by the smoke! If you have any aversion to cigaret smell, please, please stay FAR away from this place.
I would say, at best, that the staff was either uncaring or churlish. When I asked someone to do what they could to deodorize my room, a young lady came in to do it, and as a parting gesture shouted "Baka" (which means "STUPID") as she left my room. The only one who even tried to help me was a front desk woman who tried to get me connected to WiFi when the system went down (and, as someone else has said) you have to go to the lobby to be connected.
The buffet? Oh my, did you have to ask? This was a disaster for me. Some of the food was tasty, when you could get it, but just try to get it! Another reviewer said they had no trouble with tour groups, but when I was there each and every time I tried to get something at the buffet line I was immediately inundated with (I think) the Chinese tour group that was totally SWARMING the place. I believe they had been told to swarm as close to me and keep me from getting to anything. Once I asked if I could have a beer for my drink and the serving woman emphatically yelled "NO!" No explanation was given why, so I went back to my room and smuggled two miniature bottles of rum and got a coke. You figure it out.
Then I went to the bar at which I had had such a nice time the last time I was here. There were three men in the bar and a woman bartender and, instead of the friendly bartender I had last time, these four people chatted away without even acknowledging my presence. When I left, they gave me a sarcastic "good riddance" kind of wave.
To sum it all up, although I agree with comments about their rotenburo and other onsen facilities, this is a place better off missed. I'm sure there are other NICE hotels in Noboribetsu. This, nowadays, is definitely not one of them.
In a word: (to quote General MacAuliffe) NUTS!
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- Also Known As:
- Noboribetsu Grand Onsen Hotel
- Noboribetsu Grand Hotel Hokkaido