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“Awful staff !!!” 3 of 5 stars
Review of Orchidee Guest House

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Orchidee Guest House
Ochheuteal No 23 Tola Street, Sihanoukville, Cambodia   |  
Hotel amenities
Ranked #11 of 54 Hotels in Sihanoukville
A TripAdvisor Member
“Awful staff !!!”
3 of 5 stars Reviewed April 27, 2014

In general, nice place with ordinary rooms,pool and breakfast which I liked but my boyfriend hated mostly because of the staff !!! Firstly, we came to hotel to check in none said even hi to us, they sent us 3 times to wrong room and they were laughing at us every single time we came back. In breakfast area they didn't even mention that we can order eggs and meanwhile you had breakfast, staff was talking between each other and staring at you all the time ! In 3 days not one member of the staff said seriously hello and everyone just ignored us. We felt massively unwelcome !!! We haven't met such an unfriendly staff in all Cambodia!!!

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jannarat, Owner at Orchidee Guest House, responded to this review, April 29, 2014
Thank you for your review which is highly appreciated but not possible to check about who and what because it says "A Tripadvisor Member" so probably a member without a name.

Anyway I am happy to read that you enjoyed our guesthouse and I apologize for the staff giving you a wrong impression.

I can not check if you had a reservation or just checking rooms. If just checking rooms it is normal that the staff is showing you a few rooms.

Smiling staff is just a way of being friendly without giving you second thoughts.

We will give new and better instructions to the restaurant staff in order to inform our guests about eggs.

Please come back one day and see the changes.

Brgds.

Jan de Jongh (owner)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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313 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Phnom Penh, Cambodia
1 review
5 of 5 stars Reviewed April 20, 2014

Our group (30 adults, 8 kids) held a 5 night retreat at Orchidee - the service could not have been better! Staff were attentive, our folks commented on their friendliness and overall helpfulness. The range of rooms available gave our people plenty of choice. The food prepared for our group was excellent. The meeting room facilities worked well for our purposes. Jan, please thank all your staff for making our time together so easy.

Room Tip: My wife and I enjoyed Room 27 for some time out after our retreat - the extra space and facilities m...
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Luxembourg
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 12, 2014

We stayed 5 nights in the Orchidee. I had a huge deluxe room, my cousin a standard room (first partially facing the pool, then changed without problems to land-view which was very cozy and quiet). The rooms were very clean and the staff was very friendly & helpful all the time. The prices are very good for what you get.

One remarkable thing (for Cambodia): if i had a request / issue - it was solved immediately (= within 1-2hrs). E.g. the drain of my shower was clogged, i was already thinking of moving my room, but it was solved instantly. Some smaller issues on my motorbike were repaired quickly. They even kept a room reserved for us, in case we want to stay a couple of days longer, cause it was a national Holiday weekend and therefore hard to get a room elsewhere in town. I was impressed. This is really uncommon for Cambodia, but happy to see that even here it is going in this direction.

Therefore 5 Points. Well done Orchidee.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tugun, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 11, 2014

Stayed here for 3 nights in March 2014 with two friends. We had the room directly behind reception (a triple room, a bed to ourselves yay...) and we had a small concern that it would be noisy but no. Not at all. The pool was great we used that a lot and the swim up bar with beer on tap was awesome. The pool was exceptionally clean compared to some others we had seen. Our room price included buffet breakfast which was great. The room was large, clean and comfortable.
Would highly recommend this guesthouse to anyone but especially families as it is away from the noise and party scene of town but only one street back from the beach.
Awesome, would stay there again in a heart beat. Staff were super helpful and very friendly.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
Top Contributor
77 reviews 77 reviews
51 hotel reviews
Reviews in 35 cities Reviews in 35 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed April 7, 2014

We had visited Orchidee Hotel Again, where quality and price are still linked ..
since there have been increases in 1 ½ years.
We had a nice room with a balcony, which is highly recommended because it's great to sit outside in the evening and enjoy the peace.
We had one minor complaint that quickly and elegantly solved by the manager, to our satisfaction.
The staff is still friendly and service in the restaurant and reception is ok.
Cleaning of the room is also ok, so nothing to complain on that.
The hotel is within walking distance from the beach and town center and market (about 1.2 km).
There is new construction in the area, but there was no discomfort at this.
Excellent friendly service and would highly recommend the hotel to others.
This hotel has a pool, but we did not use this, but it was lovely and inviting to look at.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Harrogate, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 2, 2014

I stayed between 20th March 2014 and 30th March 2014 and firstly lets remember that this is a guest house and it certainly punches above its weight. I had room 9 with 2 comfy double beds. I only needed one but hey... 2 for 1. The rooms are clean and well maintained by freindly polite staff. The on site restaurant/bar serves good food and is cheap, if a little bit pricier than the local restaurants but not by much. The pool is a decent size and is kept spotless by the staff team. The staff are all polite, funny at times and above all very helpful as is the Manager. I recommend this Guest House/Hotel to anybody, single people, couples and families. I had no problem in any way and as a bonus the TV has english channels and on tap sports including the English Premier League matches.

If your going to this amazing place stay here its value for money and then some.

Jason Hobson - Yorkshire England.

Room Tip: Get a room around the pool area if possible.
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2014

I have visited Orchidee a few times now and it is a delight to stay there. Generously sized, clean and bright rooms, very helpful staff, excellent restaurant. Could not ask for more.
The owner really cares about the guests, and takes a real pride in running an efficient and friendly business. He eats with his family in the restaurant each night, and makes everyone feel at home.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Orchidee Guest House

Address: Ochheuteal No 23 Tola Street, Sihanoukville, Cambodia
Location: Cambodia > Sihanoukville Province > Sihanoukville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Sihanoukville
#3 Best Value Hotel in Sihanoukville
Price Range (Based on Average Rates): $
Number of rooms: 69
Reservation Options:
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Also Known As:
Orchidee Guest House Hotel Sihanoukville
Orchidee Hotel Sihanoukville

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