This was the worst place I stayed on my trip of Cambodia. And the most expense! This place is a sham!
I arrived and discovered that there is construction going on next door. The noise then continues on during the night with people living there at night.
I was allocated a bungalow that was in front of the staff area and interconnecting, that has no soundproofing!
I could hear everything next door including them sitting on the toilet farting!
When I arrived sheets where dirty, bathroom was dirty and air con didn't work. Room was dusty. Water coming out of the tap brown.
After getting no sleep I decided to leave the next morning. I was told no problem and was asked if I was leaving because of the construction noise.
At the time of check out I was told I would be charged a cancellation fee which had never been mentioned. When I explained the reasons for leaving I was told bad luck. To contact booking.com
Management are rude and just out to make a buck. AVOID this hotel, you can do much better and avoid the stress.
I changed hotels and found an amazing hotel at half the price!
- Official Description (provided by the hotel):
- The Secret Garden is located at the secluded end of Otres Beach, Sihanoukville, Cambodia. Our resort is designed to maximise the privacy of our guests, with detached bungalows set among lush gardens. Our bungalows are all equipped with A/C, free Wifi, minibar, and in our double bungalows,an attached jungle shower. We also feature Otres Beach's most beautiful swimming pool with kids' pool attached. At our beach bar & restaurant, you can relax and enjoy one of our signature cocktails at sunset, and try our great selection of Asian and Western cuisine. Happy hour specials every night. ... more less
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