we arrived at the hotel early in the morning after long journey from Siem Reap. Just pass by the hotel & decided to give it a try. They show us a room in a dark, narrow alley while the cleaning lady cleaned up the room.
The condition was pretty bad, u can see the bed sink in. But we were too tired to look around & decided to give it a try. The worker seems a bit stunned when we say yes to the room.
The rest of the day seems pretty fine since we decided to stay outside & walk arnd. There's no wifi inside the room so you have to sit at the restaurant to get one. It kept logged out after some time so its quite annoying. And be ready for some mosquito bites.
The nightmare comes out at night when all sorts of bug started coming out from their hiding. My friend jump out of the bathroom when she saw a big fat cockroach crawling on the floor heading fast towards our bedroom. We quickly ask for the staff to help get rid of it and they come later with broom & repellent. They spray the whole room & managed to kill it.
We settled down after 20 minutes and checked out every possible hole (they cover the ventilation hole with net). Yet another cockroach crawling in from the wooden ceiling of the next room and fly into ours. The supervisor seems annoyed when I reported this & brushed me off saying that he's busy. After we complaint for refund, he show us a better room (also dont seems promising) & says that we have to pay extra for upgrade. We decided to check out the same night hoping to get a peaceful sleep elsewhere. They dont even apologize or help us out. And we didnt get the refund anyway.