My husband and I went to Timber Cove this past September for my birthday, and I think it will be for the last time. When we first found it last December, it was an amazing find that was still going through some growing pains. But now, I can't justify paying (or going through this hassle) at their price point anymore.
When we arrived on Saturday afternoon, we went up to our room to find the valance above one of the sets of verticals off the wall and leaning up against another wall. Two sets of verticals were missing 5 individual verticals each (which let a surprising amount of light in). As we went down to dinner at Alexander's (the on-site restaurant), we informed the front desk, and the woman said there was a wedding yesterday which rented the whole property, and it got a bit crazy. She said she would send maintenance up to the room to look at it.
Our dinner at Alexander's was amazing. This restaurant is the hotel's savior. I had an amazing piece of halibut. Unfortunately, there were flies in the restaurant which we had to keep shooing away. It was very odd.
When we got back to the room, the valance was gone, but the missing verticals had not been replaced.
There were small things which show the hotel is not refined yet, like the dead termites and spiders in the bathroom, mismatching light switch covers, water stains on the wood walls etc. Also, there is no refrigerator, corkscrew, or wine glasses in the room. Keep that in mind after you tour wineries all day and intend to relax with wine in the room.
Everything was fine until Monday (my birthday), the last night of our stay. We came back to our room after an afternoon out in Freestone, and although, the bed was made, it looked like someone had been lying in it after it was made. I walked over to that side of the bed, and I found the tv remote on that nightstand, and a Timber Cove room checklist sheet which would be used by maintenance or housekeeping. On the bathroom vanity counter, we found a half eaten apple covered by a tissue. We didn't have any apples in our room before. It was really unsettling. Since this employee was taking liberties with our bed, did they take liberties with our personal items in our luggage? We'll never know. My husband took the checklist down to the front desk and explained what we found, and the front desk rep apologized.
I decided to fill the hot tub to relax. When I turned the jets on, before I got in, I saw all kinds of hairs and floaters in the water. I remembered the wedding party which had taken over the hotel before we arrived, and I decided not to get in the tub. I'd rather not stew in someone else's hair and fluids. It would have been nice if housekeeping would have filled tub and ran the jets while cleaning it before we arrived.
When we checked out, we told the front desk of all of our issues. They ended up subtracting a night from our bill to make up for it, and we were told the general manager would contact us. (We never heard from the general manager, even after I filled out their online survey which was emailed to us.)
At this point, Timber Cove needs to step things up before we would consider returning. It's not about the money... we don't take vacations often because of our busy work schedules.. It's about the hassle and the stress during a vacation.... and a disappointing birthday experience.
- Official Description (provided by the hotel):
- Timber Cove Inn resides on the top of a cliff that provides a breathtaking view of the Pacific Ocean while remaining encompassed by forest. The Sonoma Coast hotel offers a total of 50 rooms with either an ocean front or forest room view and some fireplaces. Alexander's at Timber Cove Inn offers Sonoma fine dining that utilizes local ingredients to create delectable dishes that can be paired with glass of wine from the extensive list that focuses primarily on acclaimed Sonoma wines. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com and Agoda so you can book your Timber Cove Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Timber Cove Hotel Jenner