We reserved a site at Casini Ranch Campground on March 6th online via our Visa to Casini Enterprises for a reservation in July. We since tried to contact this company various times to verify our reservation or modify/cancel and could not get in touch with anyone at their listed contact phone numbers or email addresses for weeks! They billed our Visa. We were at the point of wondering if they were still even in business since we received absolutely no correspondence.
We were well within their policy stated on their website under Rates & Rules to cancel our reservation less a $15 charge. We have all the documentation of their policies, our phone records showing various calls and copies of emails sent well before our reservation date.
Due to their lack of communications, we could not get in touch with them to do anything much less cancel/modify our reservation. Now that we are disputing it with our local news station and with our credit card company, we've received several phone calls from Casini stating they will NOT refund us as their policy states because we did not get in touch with them in time. So because they do not return phone calls/emails they get to forfeit their OWN policy? I don't think so!
BE WARNED...... DO NOT GIVE THESE PEOPLE ANY MONEY!
They think that I will give this up and I will not.
I will, however, revise this review if they adhere to their policies.
ALSO.... see other reviews that state the exact same thing about not being able to get in touch with ANYONE from Casini and also that they are unclear about their cancellation policy!
- Also Known As:
- Casini Ranch Campground Hotel Jenner